Gem is intuitive to navigate and user-friendly from the get-go. I've now used both Gem and Ashby and can say Gem takes the crown. The top-of-funnel reporting, email retrival rate, and outreach automation stand out as features my team desires now that we've moved to Ashby. From a reporting standpoint, Gem was easier to manipulate and filter providing insightful dashboards leaders can trust. While Ashby has a plethora of advanced filters, its not intuative which leads to issues with realiability in building reports. Review collected by and hosted on G2.com.
There's no perfect tool, so you'll undoubtedly run into hiccups with various features. I know the company had downsized quite a bit which resulted in a number of system feature requests getting stagnant on the roadmap. However, the commitment they show in meeting customer needs is truly unmatched with any other tool in our tech stack. Review collected by and hosted on G2.com.
223 out of 224 Total Reviews for Gem
Overall Review Sentiment for Gem
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I’ve been using Gem since 2018 across two very different recruitment environments, and I absolutely love their platform. Their product team is always open to conversations around improvement and consistently stays on the cutting edge of technology through early adoption of AI tools in recruitment and sourcing.
Utilizing their dashboards has been a game-changer, enabling me to eliminate spend on heavier analytics tools like Looker, which were too complex and high-maintenance for the needs of my Talent Acquisition teams. Gem’s intuitive design and powerful features make it an indispensable tool for modern recruitment teams. Highly recommend!
Andrea Clarkson
Head of Global Recruitment Helix Review collected by and hosted on G2.com.
Product is GREAT! The team is also greta but since they have taken on new customers for ATS rollouts their resonse time hasdropped significantly. I know times are lean for us all but they seem understaffed at the moment. Otherwise VERY happy! Review collected by and hosted on G2.com.
1. Sourcing automation and efficiency. Chrome extension that makes it easy to add candidates.
2. Pipeline analytics and visibility: Detailed tracking of outreach performance and response rates. Very clear visibility into the entire candidate pipeline.
3. Team collaboration features: Shared candidate pools and projects. Ability to see other team members' activities and communications. Review collected by and hosted on G2.com.
1. User interface challenges: The UI can feel clunky and unintuitive in places. Navigation between different features sometimes requires too many clicks
2. Reporting limitations: Some key metrics are difficult to track or require manual calculation. There is not a great visualization tool for reports.
4. Integration problems:
Integration with LinkedIn and Greenhouse isn't always smooth.
5. Email sequence constraints: Email formatting options are basic with limited ability to personalize sequences at scale. Review collected by and hosted on G2.com.
Gem's sourcing and data analytics products are very user friendly - we can get new hires ramped up using them within a day or two, and don't have to lean on an external analytics team to surface important data & metrics. They also are great about taking feedback and making improvements to their product quickly! Review collected by and hosted on G2.com.
Their new AI tooling is pretty expensive - I hope that as it scales the pricing becomes more accessible. Review collected by and hosted on G2.com.
Gem has significantly enhanced our recruiting efficiency and effectiveness. The platform's intuitive interface and comprehensive training resources facilitated a smooth onboarding experience, allowing our team to quickly leverage its functionalities.
The seamless integration with Workday streamlined our workflow, and the pre-built dashboards provide valuable insights into key recruiting metrics, which we can readily share with our executive team for data-driven decision-making. Gem has become an indispensable tool in our daily operations.
Furthermore, their customer support has been exceptional. While our initial Account Manager wasn't the ideal fit, Gem was responsive to our feedback and promptly assigned us a highly experienced Account Executive who has provided outstanding support. Review collected by and hosted on G2.com.
The pricing is high and only makes sense for a mid-size to larger organization. Review collected by and hosted on G2.com.
Gem is probably one of the products that has made the biggest difference for my company. We believe in hiring the best people, and so we source a ton of candidates and try to share with the broader tech community what Merge does. If we had to manually do this, it would be really difficult for us to have scaled to the team we have today.
Gem is also extremely easy to use, and the ability to quickly see what is going on with each project is super helpful. Review collected by and hosted on G2.com.
Nothing tbh -- it has been a great experience for us. Review collected by and hosted on G2.com.
I use Gem daily and appreciate its growing functionality. It’s incredibly helpful to track how various touchpoints influence our hiring decisions and outcomes. I leverage campaigns and forms for event management and lead engagement, including our talent community. Every talent acquisition team should have a CRM to manage pipelines effectively. Gem’s integration capabilities make it easy to connect with our ATS and other tools in our workflow. Another standout is their support team; they’re hands-on, receptive to feature requests, and quick to provide workarounds. Review collected by and hosted on G2.com.
While Gem is a incredibly valuable tool, there are some performance issues from time to time. Certain features could be improved to make analytics more effective and enable easy tracing of hiring sources and influencers, like including campaign activities in the contact activity section or providing better analytics for campaign performance as part of the talent pipeline. The way rows constantly resize and repopulate in projects and prospect searches can also make it harder to view relevant information efficiently. Review collected by and hosted on G2.com.
The sequences and data you can gather from your outreach. It's so nice having one platform to referenece for pipeline and data management. We also use Gem jobs which allows us to track candidate activity prior to being added to the WD ATS. Review collected by and hosted on G2.com.
I wish there was a way for Gem to create business facing reports to easily share with hiring managers so we do not have to copy and paste data and candidate details into Google Slides. Review collected by and hosted on G2.com.
Love the ease of candidate tracking, the sequencing option in bulk is such a time saver, and reporting/dashboarding has done wonders for the ability to report to HM's and execs. Review collected by and hosted on G2.com.
Data integrity can be tough through the ATS integration and reporting should be a little more simplified. Review collected by and hosted on G2.com.
Project, Talent Pipling, Search within Gem... all these gives enough room to find active & passive talent in your database Review collected by and hosted on G2.com.
Integration feature with external sourcing channel apart from LinkedIn Review collected by and hosted on G2.com.
