Gainsight Customer Education Reviews & Product Details - Page 5

- Ease of use, user friendly, and inutituve

- Quick time to set up

- Scalable

- Easy Interations

- Abilty to personalize

- Our CSM (Nergis) Review collected by and hosted on G2.com.

- The Reporting functionaliity could be more robust. Review collected by and hosted on G2.com.

It is a solid platform creating and providing educational content in whatever capacity you may need. My account representative is always upbeat, helpful, and willing to provide as much support as needed. The platform is easy to use and their implementation team was fast and effective. Review collected by and hosted on G2.com.

I can't think of anything at the moment. Review collected by and hosted on G2.com.

Northpass makes bringing content to our clients/applicants much easier. It is user-friendly. Program offers wonderful analytics and power to the administrators to tailor the courses to their preferences. Review collected by and hosted on G2.com.

Sometimes there are software glitches, but customer support and the team is very helpful! Review collected by and hosted on G2.com.

Our Northpass Academy is easy to navigate from both an administrative and user perspective. What makes it even better are the team members, Nergis Tepeli, Marta Zagdanska, and Brian Bastante that we have consistenly worked with. Nergis has been extremely helpful and communicative as it relates to all of the questions and updates we've requested. The partnership that Northpass provides AgencyBloc is impeccable as they listen and evolve the product based off of recommendations. Review collected by and hosted on G2.com.

The amount of customization is concerning. My fear is having too much customizations could lead to repercussions down the road. We do not want it so customized, we can't turn back or implement new features or functionality. The filtering in the product could be better, but we are well on our way to make that happen with Nergis' help!

Also, additional customization takes away from our ability to make changes and updates as necessary. Review collected by and hosted on G2.com.

Having implemented a number of learning platforms in the past, it was truly refreshing to work with Northpass, a company and product in relative infancy. This means that they've been able to take a fresh look at how to make online learning simple yet engaging, that they take time to listen to their customers as they build out their roadmap, and they are not bound by archaic and ugly technologies that are difficut to evolve with the times.

With Northpass, I was able to realize the academy that we needed, without comprimise. We were able to look forward to what we wanted to deliver not just over the coming months, but the coming years - and we we able to build that prior to our launch.

Northpass may lack some of the administrative depth of the full-suite HR systems, but all of this is achievable through thier APIs, if you need it. Instead, Northpass allows you to put learning into the hands of those who need it, fast. The simplicity of the platform out of the box is its strength, and it's adaptability is its superpower. The last thing your learners need is to have to learn your platform as well as your content - we've only recieved positive feedback from our learners about the platform. Northpass is intutitive and through the liquid templates allows you to directly edit your pages and your static content.

It;s pricing structure is a breathe of fresh air in an industry designed to cost you more $$ the more successful your programs are. This is fine if you're monetizing education, but it's hard getting executive sponsorship when your response to being quizzed on costs is that you can't give a definitive answer - it's very rare that you ever know exactly how many users or active users you'll end up having.

The implementation team delivered to our specifications, and their support team is responsive and take the time to explain when needed. Our dedicated CSM is awesome - always on hand if we need her, and is an advocates for our needs back into the business.

Keep it up Northpass! Review collected by and hosted on G2.com.

Things can occasionally feel a bit scrappy, but that's expected from a young company. The oproduct lacks a lot of bonus features that other vendors offer, but as the product grows I expect these to be even better from Northpass, who aren't dealing with pushing updates out on an older platform - or worse still, having to aquire them in to make end-user experiences disjointed. Review collected by and hosted on G2.com.

It's relatively simple to use and learn it's administrative functions.

It can do most things that you would find in a LMS and can also help you create content.

Their customer support and account management is top-notch.

It can face internally and externally for both sets of clients. Review collected by and hosted on G2.com.

They're still working out some of the functions but are always open to improvement ideas. Review collected by and hosted on G2.com.

What I love most about Northpass is how video is integrated directly into the slide; we could play it there. Unlike with other platforms I tried before, whenever there is a video to play, it pops up another page, and sometimes access is restricted, and it causes a lot of delays. I somehow liked that there is a prerequisite course before I can take another one. This ensures that I have proper knowledge before taking a class. Review collected by and hosted on G2.com.

Everything about the platform is great! My feedback is maybe not for Northpass but for the administrator. I would love it if the data or information were updated. This way, we know what is the latest trend. Review collected by and hosted on G2.com.

I like how Northpass keeps us calibrated. This tool helps us provide more excellent knowledge by giving us the best quality tool for training reference within our organization. I also like how creative the creator can be when building the training for our company. Northpass also gives us the time it will take for us to finish one module. Review collected by and hosted on G2.com.

The thing I don't like about Norhpass is its gap and glitch in some modules. There are modules where the audio and video cannot be played; only the creator can access the audio. I also suggest giving us the option within the Northpass itself to zoom the content on the app. As per my experience, I don't have the opportunity to zoom the attached file with the slide; the only zoom option I have is within the computer's zooming option, which makes the page bold all at once. Review collected by and hosted on G2.com.

Excellent customer service from our rep, Nergis Tepeli. We meet regularly to talk about how best to use Northpass for our real estate university. She's responsive to our needs and very easy to work with. We've been able to ask for and get custom solutions, one in particular that will be great for other Northpass customers: linked, pop-up glossary. Review collected by and hosted on G2.com.

Northpass isn't able to perform the way we want/need in a few situations. For example, I want to be able to replicate a learner's exact experience by accessing their account on the back end as an administrative impersonator, but that's not available in Northpass. Also, Northpass is not intuitive to use. I have to poke around to find what I'm looking for (reports, specific data, etc.), which is inefficient and frustrating. Fortunately, we have Nergis to ask, but I'd rather the UI work better. Also, Northpass needs more options for learner interactions. For example, hot spots would be awesome. Review collected by and hosted on G2.com.

Northpass is easy to use out of the box. So easy that when we set it up almost two years ago, it was done extremely quickly! After multiple admins added a proliferation of content, it was difficult to find what you needed, and the content was confusing and outdated. The team at Northpass was extremely helpful in supporting our refresh and worked very hard to keep the platform cleaner and the content more discoverable. Working with Nergis and Kaitlyn is a pleasure; they are both extremely knowledgeable and helpful. Review collected by and hosted on G2.com.

I would like to see Northpass change a couple of things. Firstly, the organization of content around courses. Making adding content outwith a course easier would make the platform more comprehensive and more useable as a knowledge center and an LMS. Also, making the analytics more robust and ensuring statistics and usage rules can be set up to suit specific use cases would make the platform even better. The team at Northpass is working on some of these improvements on their existing road map already. Review collected by and hosted on G2.com.