# Skilljar by Gainsight Reviews **Vendor:** Gainsight Inc. **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 397 ## About Skilljar by Gainsight Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. ## Skilljar by Gainsight Pros & Cons **What users like:** - Users find Skilljar by Gainsight to be **intuitive and user-friendly** , greatly enhancing their ability to manage customer education programs. (5 reviews) - Users commend the **exceptional customer support** of Skilljar, which enhances their overall learning experience significantly. (4 reviews) - Users highlight the **comprehensive features** of Skilljar, enhancing training efficiency and tracking while boosting engagement. (3 reviews) - Users find the **helpful customer support** of Skilljar essential for addressing issues and enhancing their experience. (3 reviews) - Users value the **seamless integration** capabilities of Skilljar, enhancing training efficiency and linking learning outcomes to business metrics. (3 reviews) - Intuitive (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Content Quality (2 reviews) - Customizability (2 reviews) **What users dislike:** - Users find **reporting capabilities inadequate** in Skilljar, often needing data exports for deeper insights and customization. (3 reviews) - Users experience **poor reporting** in Skilljar, often needing data exports for deeper insights and customized reports. (3 reviews) - Users find the **time-consuming processes** in Skilljar frustrating, especially for quizzes and reporting tasks. (3 reviews) - Users note that **quiz management and question bank creation** is cumbersome, complicating the overall course management process. (2 reviews) - Users express frustration over **limited customization** , feeling constrained by default options and the need for technical skills. (2 reviews) - Users find the **reporting capabilities limited** , needing to export data for deeper insights, which is inconvenient. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - Cumbersome Interface (1 reviews) - Dashboard Issues (1 reviews) ## Skilljar by Gainsight Reviews ### 1. Intuitive Course Management with Excellent Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya D. | Customer Success Operations Project Manager Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Skilljar by Gainsight?** I really like Skilljar by Gainsight for its analytics and integration with Salesforce, which weren't available in other platforms we looked at. The course management and asset management features are easy, and the user experience is simple, allowing people to log in quickly and start consuming content. The ability to share certificates on LinkedIn is a huge plus for us. It's great for incentivizing completion by letting users post their achievements on LinkedIn. I also appreciate the support from Skilljar Academy and the onboard manager, who was amazing. **What do you dislike about Skilljar by Gainsight?** I think the only thing that I don't really fully understand yet is Skilljar only has one-way integration with Salesforce. We originally intended on having data flowing between both systems freely, without using middleware. But, yes, Skilljar cannot pass data from Salesforce back to Skilljar without using middleware. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I use Skilljar by Gainsight for Coralogix s academy, managing over 30 courses and learning paths. It offers simple course and asset management with an easy user experience. The integration with Salesforce and the platform's analytics are very helpful. ### 2. Great Tool for Customer Success with Awesome Support and Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Cass N. | Senior eLearning Specialist **Reviewed Date:** May 29, 2026 **What do you like best about Skilljar by Gainsight?** What I like best about Gainsight is how well it brings everything together in one place while still being flexible enough to adapt to our needs. The integrations have been especially valuable—using Gainsight with Skilljar has allowed us to better track customer engagement and tie learning data into broader customer health metrics. I appreciate how responsive Gainsight is to feedback and how rapidly their roadmap evolves. It feels like they’re always working on something to meet real customer needs, from new API capabilities to community integrations. The level of customer support has been fantastic, too. The Gainsight team is always ready to jump in with consultations, helping us map out both big-picture strategies and more technical solutions like using the Skilljar data connector. It’s clear they’re invested in us being successful, and that kind of support, combined with how intuitive the platform is to use, makes it an ideal tool for a data-driven approach to customer success. **What do you dislike about Skilljar by Gainsight?** One challenge with Gainsight is that some features, like integrating systems directly, can feel a bit complex at first and might require additional setup or technical expertise. While the documentation is helpful, navigating these advanced integrations sometimes needs more coordination across teams. That said, Gainsight does offer strong support to bridge gaps. Another consideration is that Gainsight is a robust platform, so it can take time to fully leverage all its potential. It’s less about flaws and more about learning its depth, which, once mastered, is incredibly rewarding. Gainsight's responsiveness to feedback is reassuring as we adapt and grow with it. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight is helping us connect learning data from Skilljar to broader customer success insights, enhancing our ability to track engagement and demonstrate ROI. It’s made integrating data from multiple systems more manageable, giving us a clearer view of customer journeys. By automating workflows and centralizing data, we’ve saved time and reduced manual efforts, allowing us to focus on scaling programs and delivering value to our customers. It’s been a critical tool for driving strategic decision-making. ### 3. Easy tool with top-notch customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly H. | Director of Research **Reviewed Date:** May 21, 2026 **What do you like best about Skilljar by Gainsight?** As an LMS administrator, I highly recommend Skilljar for customer and partner education. The absolute highlight of the platform is their exceptional team; the onboarding process was incredibly structured and seamless, and their responsive, knowledgeable customer support acts as a true partner in our success. Day-to-day management is straightforward, making publishing courses and tracking analytics highly efficient. **What do you dislike about Skilljar by Gainsight?** The only minor drawback is that the platform's underlying architecture can be somewhat inflexible when dealing with highly complex, non-traditional workflows or custom content nesting. However, this is by no means a game-changer. The stability of the platform and their unmatched customer support far outweigh this limitation, making Skilljar an excellent, scalable choice. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar has allowed us to seamlessly scale our global training initiatives by delivering a vast library of educational materials to clients worldwide. The platform makes it easy to organize and distribute content across different regions and time zones, transforming how we support and onboard our international clients at scale. ### 4. Eaton - Skilljar Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rena W. | Systems Application Engineer **Reviewed Date:** May 26, 2026 **What do you like best about Skilljar by Gainsight?** Skilljar is extremely user and customer friendly, both internally and externally. Although the customer success teams were very helpful through our project deployment, we were able to figure out most of the site build ourselves using Skilljar's resources. It's also very easy for our customers to navigate and use. The payment portal is also convenient and very easy to set up. We also frequently see new features added and modernization on the platform, which is awesome! **What do you dislike about Skilljar by Gainsight?** The only feature I wish SJ had was the ability to mass email or target student groups directly from the site. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have never had an e-learning solution available for customers before Skilljar, and now, we have a one-stop-shop that our customers can use for both training and communications. ### 5. Seamless Integrations and Measurable Impact with Skilljar **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy C. | Customer Care Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Skilljar by Gainsight?** The primary upsides of using Skilljar by Gainsight as a customer education platform include its strong focus on customer and partner training, seamless integration with business systems like Salesforce, and a direct, measurable impact on key business metrics like retention and revenue. **What do you dislike about Skilljar by Gainsight?** The main downsides of Skilljar center around its limited reporting and analytics, often requiring data exports for deep insights, and its need for technical skills (HTML/CSS/API) for significant customization, making non-coders feel restricted by its default design. Users also report manual processes for user/course management, basic email customization, and occasional slow or unhelpful support, alongside a clunky admin UI. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar benefits businesses by providing a robust Learning Management System (LMS) focused on customer education, driving product adoption, boosting retention, and reducing support costs through scalable, personalized, on-demand training with deep analytics and integrations (like Salesforce). Key advantages include increased customer engagement via learning paths and certifications, monetization opportunities, consistent high-quality content delivery, automation for efficiency, and proving training ROI. ### 6. Powerful, Flexible, and Customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 27, 2026 **What do you like best about Skilljar by Gainsight?** What I like best about Gainsight is how flexible and powerful it is for our unique training needs. It allows us to create an academy that's accessible, organized, and helps drive engagement from our partners. Features like the ability to customize group-specific content and control what users see have been critical, especially as we grow internationally and have to meet different legal ad regulations. I also really appreciate the built-in analytics tools, like the search query analysis dashboard, which help us identify gaps in our content and improve accessibility for end users. I love that the platform lets us do nearly everything we've ever wanted to do with it. As our needs have grown in complexity and scale over the years, we have rarely run into issues that would actually prevent us from doing what we want to on the platform. The customer support and ongoing partnership with Gainsight have been a major upside as well. Whenever we’ve needed help, like managing our growing number of groups or assigning content at scale, the team has been responsive and open to feedback, making sure we have solutions that work for us. For example, their support team has helped execute time-saving scripts when needed, and their product team even gave us early access to a new search feature that’s been a game-changer for usability. **What do you dislike about Skilljar by Gainsight?** The main challenge with Gainsight is managing a large number of groups efficiently. Assigning or removing groups from courses can be cumbersome, especially when the platform doesn’t display all groups or allow batch updates. It becomes time-consuming as our organization grows and expands internationally. Additionally, some features, like group and content management, could be more flexible to better handle complex use cases like ours. However, Gainsight's support team has been helpful in addressing these gaps with workarounds, like running scripts for updates, which has made a big difference. It’s clear they’re open to feedback and actively working to improve. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight helps us centralize and deliver training to our partners, ensuring they have quick access to the resources they need to sell effectively. It has improved accessibility with tools like its customizable catalog and search features, which our partners heavily rely on. This has streamlined our training process, enhanced engagement, and reduced the need for one-on-one support. By making knowledge more accessible and actionable, Gainsight has contributed to better partner performance and overall company success. ### 7. Guiding customer facing resources with data and purposeful actions **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Director, Professional Services Strategy & Operations **Reviewed Date:** May 22, 2026 **What do you like best about Skilljar by Gainsight?** I really value the Skilljar learning track capabilities within Gainsight. It’s easy to quickly publish content, and the platform does a great job supporting engaging learning experiences through gamification and high-quality video content. The ability to curate structured learning paths makes it simple to drive adoption and deliver meaningful enablement at scale. **What do you dislike about Skilljar by Gainsight?** While Skilljar is strong for content delivery and engagement, some administrative and reporting capabilities can require additional effort to fully operationalize. At times, managing content updates or extracting insights at scale can feel less streamlined than expected. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Customer aptitude and readiness for full solution adoption ### 8. Effortless Course Management, Powerful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek G. | Customer Training Solutions Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Skilljar by Gainsight?** I love the analytics feature of Skilljar by Gainsight. It's very simple to use, not just for us but for our customers too. They can easily track their users' progress through courses by using shared dashboards, which reduces the task of manually reporting every week or every 15 days. Now, customers can log in and see the live data, which is a significant benefit for us. This automation and simplicity are some of the main things we love about it. **What do you dislike about Skilljar by Gainsight?** I believe the quiz management part is one thing where it can be improved, especially the question bank. Right now, if I have to create a quiz, I have to create the question banks first and then add them in a single place. If I could create it from that quiz page itself, it could save time and effort. Otherwise, I have to maintain two different windows, which can be a tedious process at times, so this can be improved. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar by Gainsight solves course and student management issues with its analytics and report features. It allows us to track progress, manage courses across time zones easily, and eliminate the need for duplicate courses. Live trainings and real-time reporting enhance our efficiency. ### 9. Straightforward, Consistent LMS with Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Skilljar by Gainsight?** It's straightforward to use, consistent. Has the standard LMS features we would expect. We have a great CSM who has been tremendously helpful. **What do you dislike about Skilljar by Gainsight?** It's a bit expensive. Skilljar doesn't have all the integrations would like and pace of updates and improvements seems to have slowed. Parts of the system feel dated and don't offer the level of customization or visual appeal we would like. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We're using Skilljar to host our onboarding content as well as provide longer form content to help users understand key concepts around our product and their jobs to be done. ### 10. Generally happy, but there are negatives **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Skilljar by Gainsight?** Skilljar support is fine. Reasonably quick to respond, etc. They took our CSM away and now we have to use a queue, and I absolutely hate that, but they are reasonably responsive. **What do you dislike about Skilljar by Gainsight?** Reporting. The reporting has improved some, but frankly it's still pretty abysmal. Frequently I have to export to CSV and do tons of work outside of Skilljar to get useful data. And I frequently get requests for access to data that I essentially can't help with, because the data isn't accessible in a usable way even when we put it into Salesforce. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We use Skilljar for customer training and a customer certification program. Skilljar meets our basic needs. We had to do a lot of custom development to make the look and feel of Skilljar work for us, but we have achieved a pretty modern and aesthetically pleasing customer training experience. ### 11. Streamlined Course Hosting, Needs Advanced Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Angel M. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Skilljar by Gainsight?** I love that Skilljar by Gainsight allows us to host all of our training material in one centralized location, which has significantly improved our ability to track course completions. Our customers enjoy the modern and clean interface, enhancing their overall experience. I appreciate the robust automation features which simplify setting up reminders, tracking progress, and generating certificates, making these processes seamless once configured. Furthermore, I value the customization options that let me tailor the entire portal to reflect our company’s brand, providing clients with a consistent training experience within our ecosystem. Overall, these features enhance user engagement and efficiency in managing training programs. **What do you dislike about Skilljar by Gainsight?** I find the reporting capabilities of Skilljar by Gainsight to be limited. The basic features like who completed what and scores are available, but when I want to dig deeper or build custom reports, I hit a roadblock. This restriction necessitates exporting data to Excel, which is time-consuming. Additionally, the certification setup process was a bit complicated, despite the overall setup being straightforward. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I use Skilljar by Gainsight to centralize training materials, simplify progress tracking, and automate certificate generation, enhancing user experience with a customizable, branded portal. ### 12. Brand new to skilljar and it’s helping fill our learning gap **Rating:** 4.5/5.0 stars **Reviewed by:** Rodger P. | Senior Onboarding Project Manager **Reviewed Date:** May 28, 2026 **What do you like best about Skilljar by Gainsight?** We enjoy being able to bring in learning data into gainisght for health and general information. **What do you dislike about Skilljar by Gainsight?** Would love direct gainsight integration for skilljar. We want to access more data and cleaner looking reporting. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Tracking and integrating into SFDC and gainsight. ### 13. Seamless Learning Management for Customer Education **Rating:** 4.5/5.0 stars **Reviewed by:** Ankur G. | Senior Curriculum Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Skilljar by Gainsight?** Skilljar provides a robust, intuitive platform that makes it incredibly easy to build, manage, and scale customer education programs. The interface is clean and user-friendly for both administrators and learners. I particularly appreciate the deep integration capabilities with CRMs (like Salesforce), SSO, and analytics tools, which makes tracking learner progress and linking it to business outcomes seamless. The ability to design customized learning paths, issue certifications, and use SCORM-compliant content without needing technical expertise is a major plus. Their customer support and onboarding teams are also exceptional. **What do you dislike about Skilljar by Gainsight?** While the platform is powerful, some reporting functionalities feel limited without advanced configuration or external data tools. For instance, creating detailed custom reports requires exports and third-party tools, which could be streamlined within the native dashboard. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I use Skilljar to onboard, train, and certify our customers at scale, reducing the manual burden on our Customer Success team. The platform has significantly improved our time-to-value for new customers, while also allowing us to maintain consistent education quality. With Skilljar, I have also been able to introduce on-demand enablement programs that support self-service and reduce support ticket volume. ### 14. Partnering with our CS ops, education and digital teams **Rating:** 4.5/5.0 stars **Reviewed by:** Bo K. | Senior Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Skilljar by Gainsight?** Telemetry into customer academy usage and adoption data **What do you dislike about Skilljar by Gainsight?** Separate login with no SSO. It would be great if there was a direct module ux within gainsight **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Connection between customer education and CSP ### 15. Simple, Customizable UI/UX—A Great Experience Overall **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh V. | AP4, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Skilljar by Gainsight?** Simple, with a better UI/UX and more customization options. **What do you dislike about Skilljar by Gainsight?** Nothing so far. The recent unsync issue has made me feel bad. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I use it to solve my training in SCROM and to get tracking. ### 16. Powerful tool for data driven results! **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa M. | Customer Success Advocate, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Skilljar by Gainsight?** Customer focused with robust analytics!! **What do you dislike about Skilljar by Gainsight?** Advanced gamification and reporting are lacking **What problems is Skilljar by Gainsight solving and how is that benefiting you?** LMS ### 17. Effective, easy-to-follow training that enhances my daily use of Gainsight. **Rating:** 5.0/5.0 stars **Reviewed by:** סתיו . | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Skilljar by Gainsight?** Gainsight's Customer Education is practical, clear, and directly applicable to my day-to-day work as a data analyst in a cybersecurity company. I especially appreciate the structured, easy-to-follow content and the real-world examples that help me get the most out of the platform's features, such as dashboards, reports, and data exploration. The self-paced modules and thorough documentation make it easy to learn and apply new capabilities efficiently. **What do you dislike about Skilljar by Gainsight?** As a data analyst in a cybersecurity company, I actively use Gainsight for extracting insights, building reports, and working with dashboards. While I find the Customer Education resources helpful overall, I feel that some of the training materials are too basic for advanced users. I would appreciate more in-depth content, especially around complex reporting, data exploration, and best practices for leveraging dashboards at scale. More technical, real-life examples and hands-on exercises tailored for experienced users would make the learning experience even more valuable. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight Customer Education helps me quickly understand and apply platform features like dashboards and reporting, reducing ramp-up time and improving the accuracy and efficiency of my data analysis. It bridges knowledge gaps and enables me to get more value from the platform in my daily work. ### 18. Handy tool for learning **Rating:** 3.5/5.0 stars **Reviewed by:** Eva B. | Sanskrit Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Skilljar by Gainsight?** (So I guess Im using it for the Quantic business school ) I like the quick loading, almost errorless functionality. **What do you dislike about Skilljar by Gainsight?** For multiple answer questions there should be a more distinctive layout, because sometimes it is confusing, if - we see already all the possible answers, or after accepting the first good good answer further answers will pop up - the layouts and logic of the questions cause some fails. - for the Coursera app I can download the whole module before learning - here it is really uncertain where and how the data is downloaded - internet is a very bold term, the user needs to know if its wifi, mobilnet, and how much data will be downloaded **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Well, not sure really about the product itself, the letter I received wasnt informative enough: I might have seen the name of G2 when I downloaded, but majority of students arent interested in the software of the app they are using. I even got a suspicion that this letter is a task to test my digital marketing skills - because Quantic is nowhere mentioned in this letter, it is only the typography and the charateristics of this site that I connected it with Quantic app - G2 6:03 PM $25 for your review of Gainsight Customer Education Hi Eva , G2 wants your feedback! We'd be interested in hearing about your experience using Gainsight Customer Education. Submit your authentic (non-plagiarised, non AI-generated) review and we'll send you a $25 Amazon gift card to your inbox as a thank you. Use the following link to earn yours before it expires: Share your experience now! We appreciate your time and insight in making G2 the place you go for software! Thanks, G2" ### 19. An Engaging Customer Education Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Georgios (George) A. | Senior Technical Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Skilljar by Gainsight?** The platform is easy to use and makes it simple to create and organize learning content. It’s great for tracking customer progress and engagement, which helps us improve our training materials. I also like how well it connects with other Gainsight tools, making it easier to manage customer success efforts in one place. **What do you dislike about Skilljar by Gainsight?** Setting everything up takes some time, especially if you're new to customer education. Some reports could be more customizable, and occasional updates change the layout, which takes some getting used to. That said, their support team is helpful when issues come up. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It helps us train customers without having to do the same walkthroughs over and over. Customers can learn at their own pace, which makes adoption smoother and reduces support questions. The tracking tools also show us where people might be getting stuck, so we can improve our content. Overall, it makes customer education way more efficient and helps users get the most out of our product. ### 20. Not **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Skilljar by Gainsight?** - Granular analytics and reporting - Intutive user friendly interface -Great customer support and ongoing support for any hiccups I truly felt I got a highly personalised experience **What do you dislike about Skilljar by Gainsight?** It took a while for me to understand how best to use the platform but once understood it was generally user-friendly. I feel that it just takes time to understand but once you are you are flying **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Proving the overall value of data and how it can be used to educate. Skilljar acts as a centralised hub and prevents access of fragmented systems which is very useful for someone who has an extensive tech stack. ### 21. Totally recommend it if you are looking for a good system **Rating:** 2.0/5.0 stars **Reviewed by:** Giorgos V. | Senior Tech Partner | IT & Data | Benelux, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Skilljar by Gainsight?** The combination of the things you could do with. It helped me to learn new skills, software tools i didnt know how to use, and the most important it helped me a lot with customer satisfaction. I had an increase of the attrition of the clients around 50% and my manager was very happy. **What do you dislike about Skilljar by Gainsight?** In the beginning, its very complicated to understand it but if you do some trainings you can quite understand it. I am not a technical person so it took my some time but now i love using it. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight Customer Education helps users understand and use Gainsight’s platform effectively, solving problems like confusion, inefficient onboarding, and lack of product knowledge. This benefits users by reducing frustration, improving productivity, and enabling them to get the most value from the software, ultimately leading to better customer success outcomes. ### 22. Complete and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Charles H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Skilljar by Gainsight?** Gainsight Customer Education is very intuitive and simple to use. The interface is clean and makes it easy to create and manage courses without too much complication. I really like the way you can personalize learning paths for different users, making it more adapted to each person. The analytics are also very helpful to understand how learners engage with the content. I worked in LMS field at Rise Up, eLamp and 360Learning, so I know that many solutions are complicated, but Gainsight keep things clear and efficient. **What do you dislike about Skilljar by Gainsight?** Some times, the platform is a bit slow, especially when saving or modifying content. It is not a big issue, but it can be annoying if you work on many courses at the same time. Also, I think there could be more integration with other tools, like more advanced options for community discussions inside the learning platform. But overall, it’s a strong tool that really help to improve customer education. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight helps to solve the problem of training users on a product without needing too much manual effort. Many companies have difficulties keeping customers engaged and making sure they really understand how to use the platform. With Gainsight, there are structured learning paths, interactive content, and analytics to track progress. This makes it easier to be sure that customers really learn and do not just go through the courses quickly. I used the platform in my free time for research purposes because I have experience in the LMS field, having worked at Rise Up, eLamp, and 360Learning. I wanted to see how Gainsight compares with other solutions and how they manage user engagement. I found the automatic learning flows and personalized paths very interesting because they follow the best practices in e-learning. For companies that want to train users efficiently without always needing a person to help, it is a very good tool. ### 23. Gainsight is a great addition to our customer success offerings. **Rating:** 4.0/5.0 stars **Reviewed by:** Waqar A. | Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Skilljar by Gainsight?** I liked the ease of use in improving customer success through scalable digital strategies. The CRM enabled us to increase retention and revenue and provide better customer support. Gainsight is the one-stop solution that provides a single, self-service hub for your customers anytime. Gainsight's digitalized customer onboarding and ease of implementation are useful for customized on-demand training education. The tailored solutions are effective for frequency of Use for different needs with pricing that differs based on the specific products and services selected. Their human-first approach captivates many businesses, encouraging them to create opportunities for underserved communities in tech. **What do you dislike about Skilljar by Gainsight?** Gainsight offers various integrations but there is a difficulty in seamlessly connecting with other systems, which may require additional technical expertise. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight’s product, Staircase AI, analyzes real-time customer interaction across every channel. This feature also provides alerts to help teams take proactive actions to do better customer engagement. ### 24. Very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Fátima D. | Disbursement Accounts Analyst / SVS Company Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Skilljar by Gainsight?** I love the ease of use and implementation of Gainsight Customer Education. The courses are clear and easy to follow, with good customer support and simple integration with other tools. The platform is comprehensive and useful for improving my professional skills. **What do you dislike about Skilljar by Gainsight?** It requires time to adapt. While the interface is user-friendly, it can feel like the learning curve is a bit steep at first, especially if you are not familiar with the tool, but it decreases with frequent use. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The initial learning curve can be a bit difficult and the content is more focused on basic levels. Also, some features are only available for business users. However, once these obstacles are overcome, the platform is useful for improving my skills. ### 25. nice experience overall **Rating:** 4.5/5.0 stars **Reviewed by:** Ichrak M. | Cloud IT SDR, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Skilljar by Gainsight?** comprehensive learning tools in order to enhance the customer knowledges and experience with a user-friendly platform , simple and it helps the customer as well to stay focused and updated on the latest trends. **What do you dislike about Skilljar by Gainsight?** some needs are not fully addressed in case there are delays in updating content, and it will impact his experience. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** By providing ongoing education, Skilljar helps maintain customer engagement and fosters loyalty. Regular training opportunities can improve customer satisfaction and decrease churn rates. ### 26. Satisfying review for a very useful platform **Rating:** 4.0/5.0 stars **Reviewed by:** Varun B. | Director of Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Skilljar by Gainsight?** 1. the learnign was engaging and interactive via quizzes and exercises making the learning not just passive reading 2. The training was in an organized in a logical flow, making it easy to follow along, whether you're a beginner or advanced. 3. The lessons were practical and easy to apply **What do you dislike about Skilljar by Gainsight?** Nothing too much to complain. However, a little bit of lack of personalization and couple UI glitches was a problem here and there. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight Customer Education helped streamline customer success learning by providing structured, practical training, enabling me to apply best practices and optimize customer retention strategies. ### 27. The best LMS I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Kume A. | Senior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Skilljar by Gainsight?** Gansight is easlithe best Learning Management System I have used. It is easy to set up, and all the controls and interface overall is intuitive to use. **What do you dislike about Skilljar by Gainsight?** Nothing really. I think it works perfectly. Although, personally, I'd like to see the possibility of using more multimedia. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It helps us bridge the knowledge gap. Some customers barely read instructions and details Ankit some products. Gansight helps us create interactive learning to make sure they catch up with the knowledge requirements to use products better. ### 28. A Fascinating service to avail **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan Karthik M. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Skilljar by Gainsight?** Gainsight Customer Education offers insightful and structured learning with good User Interface allowing users to maximize product value efficiently. Upsides of usinf it are "Structured learning, interactive content, better product adoption, certifications, and strong community support make Gainsight Customer Education highly effective and valuable." **What do you dislike about Skilljar by Gainsight?** Some content feels repetitive, limited advanced courses, occasional navigation issues, and a lack of personalized learning paths could be improved. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Helps users master Gainsight, improves product adoption, enhances customer success skills, boosts engagement, and provides valuable certifications for growth. ### 29. A customizable tool that makes it easy for our customers to get trained **Rating:** 5.0/5.0 stars **Reviewed by:** Keith G. | VP, Product Education, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Skilljar by Gainsight?** The leap forward in customer training that Skilljar allowed was customizing the interface for our users. The API connections pull data for each user, so we can send them to the right landing page, and the most appropriate training will be highlighted on those pages. This wasn't possible with our previous system, and our customers are already commenting on this six weeks into our use. The UX is also very intuitive, and the implementation team helped us customize it to exactly how we need it. It gets our customers to the right training faster. **What do you dislike about Skilljar by Gainsight?** The thing I would most love to see added to the platform is a role that allows customer admins to assign their teams training without needing to be admins in the full system. That would be very helpful. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is helping us get the right training to the right people in a more efficient way than we've ever been able to do it before. The catalog pages and learning paths make it very easy for our internal teams and customers to find exactly what they need. The more customers can find the right training, the more they will use MasterControl, and the better our retention rates will be. ### 30. I want to use it in the future **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Skilljar by Gainsight?** I havent had the chance to use it yet, but I’d like to! From what I’ve seen, it looks well-structured and easy to navigate. I really appreciate platforms that make learning engaging and practical, so I’m hoping to find interactive content, real-world examples, and clear explanations that help me apply what I learn right away. **What do you dislike about Skilljar by Gainsight?** Since I haven’t used it yet, I can’t say for sure, but I’d expect the content to be up-to-date and go beyond the basics. I’d love to see hands-on exercises, real case studies, and a clear way to track progress. If those things are missing, it might make learning feel less effective. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** N/A ### 31. Intuitive LMS with fabulous human support! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan Anne H. | PMM _ education, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Skilljar by Gainsight?** I love that how user friendly Skilljar is. It's easy to dive right in and starte creating content for your users. I truly appreciated my Customer Implementation Manager, Hannah A, being a true partner while I was navigating setup and implemntation. Hannah was a great communicator and was happy to meet me and respect my prefrences (allowed me to screenshare and aske questions over zoom and answered questions in real time and was also happy to provide support over email if requested). She anticiapted needs and was always down to brainstorm and problem solve. **What do you dislike about Skilljar by Gainsight?** Hummm, I would have to get back to you on this. Nothing really comes to mind. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It's saving our team time by providing education resources to our customers ### 32. Wealth of knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Abigail T. | Project Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Skilljar by Gainsight?** Very insightful and a lot of knowledge all in one place. **What do you dislike about Skilljar by Gainsight?** Things can be a little automated and none human, the integration and initial finding your way around would of been easier with some onboarding or help/ customer support. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Mastering metrics and use of digital tracking. ### 33. Reviewing Gainsight Customer Education **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Skilljar by Gainsight?** UX/UI Design that is user-friendly and enjoyable to use. I think depending on the organizations needs, it something I would definitely recommend. Sometimes I felt like the server could respond faster but this could have been my internet as well. **What do you dislike about Skilljar by Gainsight?** Depending again on the needs, I think it create value for me and my team but I have to assess up to what extend. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I am able to communicate inquiries with my clients, which is a game changer in negotiation. ### 34. Good and best **Rating:** 5.0/5.0 stars **Reviewed by:** Atreyee S. | Job searching, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Skilljar by Gainsight?** It is an easy and very effective way to gain knowledge on subjects of interest really appreciate such initiative and wish more people join this design educational program. **What do you dislike about Skilljar by Gainsight?** Nothing to be honest. It is a breakthrough platform. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** You know when you join. ### 35. Thoroughly enjoyed working with the SKillJar implementation team, the platform is straightforward. **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo C. | Partner Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Skilljar by Gainsight?** Kerynn was amazing to work with! Our team working on the Partner Academy is very small. Kerynn was very insightful throughout the onboarding process. She answered our team's questions on the call, pointed out areas we should focus on, and always provided great assurance to our team during the building phase. The platform itself is straightforward to pick up on, and the engagement with our partners is very high. I'm happy to say that we launched on time and are looking forward to seeing what else we're able to build out. **What do you dislike about Skilljar by Gainsight?** I couldn't find anything to dislike at this point. We were late in discovering all the HTML layouts for customization, but we were too focused on the launch to make any significant improvements. It's definitely opening up new opportunities for us, and we're excited to learn more and collaborate with your post-launch team. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are launching the platform initially for our Agency Partners to educate them about our product and help them understand when and how to sell Yotpo product lines as part of their services. Our team is developing a new Managed Service program, and the Academy will play a vital role in certifying and training our MS partners in the future. ### 36. Excellent presentation **Rating:** 4.5/5.0 stars **Reviewed by:** George D. | Head of Product Management - CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Skilljar by Gainsight?** I liked the presentation of Gainsight Customer Education, as it provided a detailed description, and its value was exceptional. **What do you dislike about Skilljar by Gainsight?** There was nothing I disliked about Gainsight Customer Education. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The problem that Gainsight Customer Education solved is making it simple for every user to use. ### 37. Gainsight Customer Education - the tool our customers were asking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Skilljar by Gainsight?** Our customers are happier and better users of our software due to the training we have been able to provide via Gainsight Customer Education. The product is easy to use, and implementation was easy. We are able to use it for both customer training, as well as training our own new employees. **What do you dislike about Skilljar by Gainsight?** We promote our University as part of our Gainsight Customer Community platform. However, the products do not truly integrate. We were going to implement a federated search product late last year but were told that is something you would be introducing 1st half of 2024. We have heard nothing since, but still need our community users to be able to search all information available in one place. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our customers now have a way to train new employees on our software. This was one of our customer's top requests, so it has had a positive impact on our customer satisfaction. We also now have a tool to help educate customers on the features they are not taking advantage of, which has resulted in more efficient usage of our product. ### 38. Unmatched customer experience and on-time delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Skilljar by Gainsight?** Skilljar has a flexible approach to its use and branding. We created an entire experience for our customer base, not only for education, but that integrates seamlessly into all of our other platforms. While we had a heavy implementation ask, the implementation team guided us every step of the way. Their customer service and communication were instrumental to our tight timeline. **What do you dislike about Skilljar by Gainsight?** The authoring tool doesn't meet our needs; however, I'd be surprised if that's not a localized problem. Fortunately, Articulate integrates well, and we were able to keep our existing content. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is helping us solve our breadth and depth of engagement with our customer-facing resources, including the Academy. We can more easily provide faster time-to-value and reduce education-needed support calls. Internally, we are able to get higher employee participation in our employee certification program and use of our internal-facing resources. ### 39. Northpass Comes Highly Recommended by Canavan Byrne. **Rating:** 5.0/5.0 stars **Reviewed by:** Eóin C. | e-learning Developer, Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Skilljar by Gainsight?** The platform is very easy to use, both for Admins and end users. The interface is attractive. There are lots of content types. Overall, we are very happy with the service. **What do you dislike about Skilljar by Gainsight?** I have no dislikes for Northpass. I use the platform daily and have had very little issues. **Recommendations to others considering Skilljar by Gainsight:** Northpass is very instinctive and reliable. The team is great, always on hand if required. We have had a very enjoyable experience with Northpass. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our clients work in an industry that is currently facing staffing issues. Therefore, it is difficult for managers and owners to permit staff to complete training during working hours. Our self-paced eLearning courses enable participants to complete training at a time and location that suits them. ### 40. Alliant Systems Scales Customer Training Using GainSight CE (formerly NorthPass) **Rating:** 5.0/5.0 stars **Reviewed by:** Jhovanny R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Skilljar by Gainsight?** After we completed the aquisition of Alliant Systems two years ago, we realized that there was a gap in customer training and we looked at a few options before speaking to the team at Pulse 2023. We moved forward and didn't look back, we integrated the CE platform to our Community platform and our customers have embrazed it and have taken thousands of courses in just seven months. The feedback I have received is that the platform is easy to use, so our customers use it often. I have also really enjoyed working with our Customer Success Manager Nergis Tepeli, who has always been there for us. **What do you dislike about Skilljar by Gainsight?** Not having federated search from our community. A feature I have been told is coming soon. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Being able to train at scale. ### 41. Experience using Gainsight Customer Education. **Rating:** 3.0/5.0 stars **Reviewed by:** Babajide O. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Skilljar by Gainsight?** I like how user-friendly the platform is. It's great for beginners and the content provided are useful. **What do you dislike about Skilljar by Gainsight?** The navigation can be tricky at times when searching for particular courses. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The platform helps save time ### 42. An amazing tool for hosting customer education content! **Rating:** 4.5/5.0 stars **Reviewed by:** Neeraj D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Skilljar by Gainsight?** The biggest upside of using Gainsight CE is that there is a wonderful team supporting us! Nergis Tepeli, our Customer Success Manager, has been extremely supportive and helpful as our team has begun using the platform. She is extremely thorough in her training, and is responsive when we have any questions or run into roadblocks. The platform is also very easy to learn and use. **What do you dislike about Skilljar by Gainsight?** I have run into a few issues with speed - there are some workflows where I find myself waiting a few seconds for things to save, to be able to delete things, etc. It isn't anything that deters me from using the platform but it does add some time to my workflow. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight Customer Education is helping us provide structured learning content for our clients. The platform helps us disseminate learning materials in an organized way. ### 43. It was productive **Rating:** 5.0/5.0 stars **Reviewed by:** Emma S. | Sales Specialist, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Skilljar by Gainsight?** their lessons are relevant to todays needs **What do you dislike about Skilljar by Gainsight?** I need customer service direct line to talk to real people **What problems is Skilljar by Gainsight solving and how is that benefiting you?** To gain more experience in my job. ### 44. Smoothest Onboarding and best continued support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Skilljar by Gainsight?** Coming from Learndash/WordPress, this was extremely user-friendly, and our team was able to navigate the setup with ease. The support from both our CSM and onboarding specialist was unmatched. We could not have done it with either of them, and they were both extremely responsive every step of the way. **What do you dislike about Skilljar by Gainsight?** There were a couple of small things that we had to work through. It ended up being things we had to change in our process, as with implementing any new system. Also, we were assured that some things are on the roadmap. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight CE is solving many things for our team and company. Being able to easily update content, creating a certification program, and providing internal training by utilizing current resources are some of the many things it is solving for our team. ### 45. Excellent team, and great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Skilljar by Gainsight?** The Gainsight Customer Education team is fantastic. I feel confident they can help me meet my goals, and support is very quick. The product itself is easy to use. We were looking for an LMS with an excellent end-user experience and CE allowed us to create the custom feel we wanted. The admin side is intuitive and easy to use. The out-of-the-box course editor is pretty good and it's easy to integrate SCORM files and courses from other authoring tools. Reports are okay. If you're more technical, the API is well-documented and it's easy to use it to pull custom reports. The feature set is always growing; our account team listens well and incorporates our feedback into the product roadmap. The solutions team has helped us do some pretty custom stuff including integrating with other systems for our certification program and we're very happy with the result. **What do you dislike about Skilljar by Gainsight?** Right now you can create custom learner and course features, but can only report on them via the API. The course editor is pretty good, but knowledge of HTML is handy if you want do something like color block sections or custom layouts (or you can use another authoring tool for this). **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight CE allows our customers to access self-serve, self-paced training materials and quickly skill up on our software. ### 46. CE is very intuitive and easy to create content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Skilljar by Gainsight?** The onboarding process was very easy. Starting from scratch we were able to work with the implementation team to help create courses and learning paths suited for our customers. The creation process was very easy and we could create many courses rather quickly. For the end user, the design and flow of the courses is staraight forward. **What do you dislike about Skilljar by Gainsight?** It can take a while sorting throught he reports to get what you are looking for. The groups feature is a llittle clunky and can be improved. It is hard to distinguh compled and in progress courses from the dashboard for the end user. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** CE is helping us to train our end users on how to use our software and we are able to direct our customers to CE for their learning instead of needing to have indivual calls. It has also helped our customers with their internal new employee onboarding. We also would have customers that would not know the moduels and things that we offer and with CE is is easy for them to find and learn about the different products available. ### 47. Great experience during Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Skilljar by Gainsight?** My experience with my Implementation Manager Logan couldn't be better. He was readily available whenever I needed help and offered super useful tips and guidance throughout the process. Having this kind of dedicated support made the transition to Skilljar easy. **What do you dislike about Skilljar by Gainsight?** Creating courses is easy but getting the website to look the way you want less so. At the end of the day, it's not a complete content CMS. You'll be fine as long as you have the ability to code or have resources to help you. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Educating our customers, partners, employees. ### 48. Meat of the class was useful, waiting for the support files annoying **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Skilljar by Gainsight?** Ease of Use and Features, Integration and Implementation works **What do you dislike about Skilljar by Gainsight?** making participants either buy more product or wait well past the scheduled ‘class duration’ **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Use of complex software features ### 49. Our experience with Gainsight CE "Northpass" has been outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar B. | Courier Strategy & Operations Lead, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Skilljar by Gainsight?** The support we receive from our Customer Success Manager, Courtney, and our Implementation Manager, Patrycja, has been incredible. They are always there to address any question we may have, making our journey very seamless. Northpass has done a great job in creating an easy to use and manage LMS. The interface is very user friendly, reducing the learning curve for any administrators. The functionality and navigation are easy for anyone to set-up the content and get them live in no time. Northpass has all the analytical tools that we needed, but I wish there were options to create more customized reports. The mobile-friendly academy that is easy to navigate, has become an integral part of our daily courier onboarding flow. It is trully the easiest way to train the community. Finally, the pricing structure is predictable and easy to understand, unlike competitors, where's pricing fluctuates based on learners active. **What do you dislike about Skilljar by Gainsight?** The only thing that we had a bit of trouble with was the lack of sandbox testing mode for the APIs. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass has addressed and resolved challenges we had within our courier onboarding process. The platform has brought improvements, resulting in huge benefits for our courier operations team. Before Northpass, the process was very manual, requiring lots of time and effort. With the implementation of Northpass we have freed-up more than 3 hours daily from our team. This helped the team focus on more strategic and value-added work. The courses are now available on demand, allowing couriers to access them on their own time. This has led to a reduction of over 60% in onboarding times. ### 50. Above and Beyond Support and Migration **Rating:** 4.5/5.0 stars **Reviewed by:** Gary W. | Instructional Designer / Video & ELearning Content Developer / LMS Expert, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Skilljar by Gainsight?** The ease of setup, migration from our old LMS vendor and most importantly, learner experence and outreach. **What do you dislike about Skilljar by Gainsight?** Some customizable reporting features, The ability to mark one or more learners complete in a course in one shot, having more than one "enrollment" form for different audiences instead of having a custom one built that needs to serve all audiences. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are able to reach a much larger audience at a much lower cost than we could previously with our previous LMS vendor. By training this extended audience it enables them to be better educated on our platform and therefore recommends our platform to the state, which it turs re-sign another annual contract with our company keeping returning revenue. ## Skilljar by Gainsight Discussions - [What does Northpass do?](https://www.g2.com/discussions/what-does-northpass-do) - 1 comment - [What is SchoolKeep?](https://www.g2.com/discussions/what-is-schoolkeep) - 1 comment - [View Skilljar by Gainsight pricing details and edition comparison](https://www.g2.com/products/skilljar-by-gainsight/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+15%3A05%3A46+-0500&secure%5Bsession_id%5D=cc4bbfe5-14aa-4504-b51d-539feaa0c833&secure%5Btoken%5D=27596379c7133cf5322511fc4db7d1af27bd34ec2bab99d5fb6dad22dde2abdc&format=llm_user) ## Skilljar by Gainsight Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) ## Skilljar by Gainsight Features **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Generation **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Generative AI** - AI Text Generation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation **Agentic AI - Corporate Learning Management Systems ** - Natural Language Interaction ## Top Skilljar by Gainsight Alternatives - [LearnUpon LMS](https://www.g2.com/products/learnupon-lms/reviews) - 4.5/5.0 (246 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (724 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (898 reviews)