Absorb LMS Reviews & Product Details

The feature I like most is the dashboard. I also appreciate being able to create and add training courses for my team. I enjoy working with my representative on the system, as she has been very helpful. Review collected by and hosted on G2.com.

What I dislike most about Absorb is that, when I try to use the General Manager Experience dashboard, it doesn’t currently auto-populate team members (staff) under the GM. Instead, the information has to be entered manually each time a new team member is created. While the functionality is available, it still requires the GM to add each user individually, which can be time-consuming. That said, this can be done by using the GM role setting to add current location members as team members. Review collected by and hosted on G2.com.

I have found Absorb to be extremely intuitive for both end users and admin. This has helped greatly with our internal implementation of the platform. From an admin and set-up perspective i have been very impressed with the speed of implementation, Absorb worked to some incredibly tight deadline to allow us to transition from our old supplier with no lose of service for our employees. The level of support we had through this process from Luke was exceptional. Review collected by and hosted on G2.com.

This may be a setup issue, but when I add Absorb modules from the library, they become visible to users on their primary dashboard. This can look confusing, especially when they’re blended in with mandatory modules. Review collected by and hosted on G2.com.

I really enjoy the product road map that Absorb LMS provides and how they listen to their customers, implementing new features that make everything easier for everyone. This enhances both the learner experience and the admin side. I love the transparency they have regarding the features they add, and how they're inspired by customer feedback, which is clearly noted. They also implement AI in an intuitive and meaningful way, avoiding unnecessary integration and supporting this with beta tests. Absorb Academy is a resource for system admins, enabling them to understand and creatively use the platform for different purposes. I also love the access and support we have to our wonderful CSM Tamar Lupo. She has been instrumental in getting us the answers to many of our questions (though with Absorb's great knowledge-base articles, they do great with that too!). She has been really helpful with our questions around edge-cases and how to really customize the platform to meet our needs, and informing us of new feature rollouts and how we can tailor them into our platform. Whenever she may not have an answer to our questions, she makes sure to loop us in directly with the person who does, or does her additional research and comes back with us without any reminders. She's a rockstar! Review collected by and hosted on G2.com.

I think the growing pain of it is sometimes it's not consistent in how reporting features in the back end work. This is mostly just on the admin side. It doesn't impact the learner experience at all. We're switching things were a bit more consistent and the analyze add-on we have for extra dashboards was a bit more built out. Review collected by and hosted on G2.com.

I think the reporting features of Absorb LMS are great. Their staff has been wonderful, and the software has a lot of diverse functionality, which is useful since we have really different needs depending on the different people in our team. It's working for all of us, which is hard to achieve. Once you start to learn and understand it, I think it's really user-friendly and easy to use. Review collected by and hosted on G2.com.

I found the contract and billing to be really confusing, and it took a while to figure out. It seemed like it was written in a weird way. There are some things I wish we could set up differently, like having different rules or configurations. Also, the system has some interesting quirks, like with our Rise courses—it's a bummer that we can only see the percentage correct and not the number of attempts on quizzes. The visual presentation is also not as snazzy as I'd like. The landing page could use more graphics and increased functionality to make it look nicer. Review collected by and hosted on G2.com.

Absorb LMS is a strong platform to use "out of the box" in terms of their Core LMS. We have explored other products in the past from Absorb and, while we have not used any of them in our current implementation, I can see how they would be valuable for other companies or businesses. Absorb has gotten much better at clearly and consistently communicating about updates, changes, patches, and other notes which is a plus. The platform itself may have some hiccups here and there in terms of performance and reliability, but overall, it is consistently available for our customers. While the UX/UI feels a bit dated in the administrator experience, more recent developments are aimed at addressing these issues. There is an active community of administrators who use the Ideas portal to share best practices and tips. I would say that this platform is a good, bordering on great, ROI in terms of pricing and what you get with the Core LMS experience. Review collected by and hosted on G2.com.

As long-time customers of Absorb LMS, we have been here for the ups and downs of this platform for about 15 years now. During that time, we have worked to implement several of the integrations that were created by Absorb and have had varying levels of success. While this was a challenge, it also gave us the opportunity to build up our own capacity and knowledge on creating custom-build integrations that leverage the API. Support has been overall consistently helpful over the years, with the usual "rocky" instances in more one-off scenarios where our issues did not get addressed to the degree that was warranted. This has largely been corrected in the last 2 years and I can report no continuing issues in this regard. I am seeing more A.I. pop up in the platform, which I suppose is helpful to some extent, although, I have had very little success in getting these tools to understand what I am looking to do/accomplish. Review collected by and hosted on G2.com.

Both the admin-side and learner-side workflows are highly intuitive and straightforward, which makes it easy to navigate the platform and manage tasks efficiently. I especially appreciate the customizable, Excel-style reporting interface, since it supports flexible data views and seamless exporting to Excel or CSV formats. This noticeably strengthens my reporting and analysis capabilities.

The platform is also very well organized when it comes to setting up courses, users, and other features. Its categorical structure makes configuration simpler, and the quick-access tabs at the top are a much more efficient alternative to clicking through multiple layers of course settings. Overall, the design meaningfully improves usability and boosts administrative productivity. Review collected by and hosted on G2.com.

While the platform offers a wide variety of reporting formats, there is still room to strengthen the reporting capabilities. For instance, department-level reports could be more robust by providing clearer, more detailed insights for all employees in a department; such as how many courses have been completed, are currently in progress, or have not been started.

The mailing system is highly effective overall; however, there are limitations when it comes to customizing certain automated emails, which can reduce flexibility in communication.

In addition, the observation checklist feature has some gaps. For example, learners do not receive email notifications when reviewers provide feedback, which feels like a fundamental function that is currently missing from the LMS.

Overall, when weighing the strengths against the limitations, the advantages clearly outweigh the drawbacks. The issues noted are relatively minor and do not meaningfully affect the platform’s overall effectiveness. Review collected by and hosted on G2.com.

Learners can quickly find courses and track their progress, and admins don’t need deep technical skills to manage the content. The interface feels modern, especially compared with many legacy LMS platforms. It’s also easy to fully brand the platform and build structured learning paths for onboarding or ongoing development. I like that you can tailor the learner experience by role, location, or group, which helps keep training relevant. Review collected by and hosted on G2.com.

There’s limited flexibility when it comes to advanced or custom reporting. It’s difficult to pull cross-course information or more complex data sets, and the reporting experience can feel inconsistent or end up requiring a lot of manual work. Some workflows, such as enrollments or scheduling, also feel incomplete. Overall, there are missing features compared with more enterprise-focused LMS platforms, and even some basic tasks still require workarounds. Review collected by and hosted on G2.com.

As a new intern at JEO, I have not had much experience using any LMS systems. When I realized that I was going to start learning Absorb and all of its workings, I was a little worried, but as I have gotten to use the training that our CSM, Maggie Stillman, has recommended to me, I have loved how easy the system is and how many features we can use.

Julie McCandlish and Maggie Stillman are amazing. They both help us with whatever we need and are happy to do so. As someone who is new to the company, they were both so friendly and so happy to answer any questions that I had. I feel confident and excited to continue to learn the Absorb LMS, knowing I have a great support team. Review collected by and hosted on G2.com.

What we have encountered to be the least helpful about Absorb LMS is some of the reporting features, which we have found a little confusing. Our CSM has been able to help us fix those problems, but we did find the reporting to be confusing at some points. Review collected by and hosted on G2.com.

I love that Absorb LMS is an awesome platform with an implementation team that has been fantastic, patient, helpful, and kind. Their support from day one made us feel prepared to create something amazing for our first training program. The initial setup was very easy, and I appreciate its ability to integrate easily, which was one of the main reasons we were attracted to Absorb. Review collected by and hosted on G2.com.

It's a little expensive, and the sales process was pretty pushy. Review collected by and hosted on G2.com.

Absorb LMS plays a key role as our Chief of Problem Solving by being integral to our training process from start to finish. I find it amazing because it can curate and add external vendor content, which allows me to blend them seamlessly into cohesive learning paths tailored for specific roles, teams, or branches. The ability to build and customize curricula results in impactful, relevant learning experiences. I love the robust and easy-to-use reporting and tracking that lets me monitor progress and development across the organization. The design tool, Create, is intuitive for authoring training from scratch, requires no real learning curve, and allows me to version courses in another language with high-quality auto-generated native voices. I also appreciate Create's responsiveness, excellent media integration, and superb audio tools. Furthermore, I receive immediate and superb support from the Absorb LMS team whenever I encounter design challenges. Review collected by and hosted on G2.com.

The interface for setting up reports is frustrating at times because the drop down is tiny and the options, like save/delete buttons, appear for a short time, making it tricky to work with. For Create, I wish there were more tools added to the fonts, like smaller and different bullet points and a color picker similar to Photoshop, to boost creativity. Review collected by and hosted on G2.com.