Absorb LMS Reviews & Product Details

The feature I like most is the dashboard. I also appreciate being able to create and add training courses for my team. I enjoy working with my representative on the system, as she has been very helpful. Review collected by and hosted on G2.com.

What I dislike most about Absorb is that, when I try to use the General Manager Experience dashboard, it doesn’t currently auto-populate team members (staff) under the GM. Instead, the information has to be entered manually each time a new team member is created. While the functionality is available, it still requires the GM to add each user individually, which can be time-consuming. That said, this can be done by using the GM role setting to add current location members as team members. Review collected by and hosted on G2.com.

I have found Absorb to be extremely intuitive for both end users and admin. This has helped greatly with our internal implementation of the platform. From an admin and set-up perspective i have been very impressed with the speed of implementation, Absorb worked to some incredibly tight deadline to allow us to transition from our old supplier with no lose of service for our employees. The level of support we had through this process from Luke was exceptional. Review collected by and hosted on G2.com.

This may be a setup issue, but when I add Absorb modules from the library, they become visible to users on their primary dashboard. This can look confusing, especially when they’re blended in with mandatory modules. Review collected by and hosted on G2.com.

I really enjoy the product road map that Absorb LMS provides and how they listen to their customers, implementing new features that make everything easier for everyone. This enhances both the learner experience and the admin side. I love the transparency they have regarding the features they add, and how they're inspired by customer feedback, which is clearly noted. They also implement AI in an intuitive and meaningful way, avoiding unnecessary integration and supporting this with beta tests. Absorb Academy is a resource for system admins, enabling them to understand and creatively use the platform for different purposes. I also love the access and support we have to our wonderful CSM Tamar Lupo. She has been instrumental in getting us the answers to many of our questions (though with Absorb's great knowledge-base articles, they do great with that too!). She has been really helpful with our questions around edge-cases and how to really customize the platform to meet our needs, and informing us of new feature rollouts and how we can tailor them into our platform. Whenever she may not have an answer to our questions, she makes sure to loop us in directly with the person who does, or does her additional research and comes back with us without any reminders. She's a rockstar! Review collected by and hosted on G2.com.

I think the growing pain of it is sometimes it's not consistent in how reporting features in the back end work. This is mostly just on the admin side. It doesn't impact the learner experience at all. We're switching things were a bit more consistent and the analyze add-on we have for extra dashboards was a bit more built out. Review collected by and hosted on G2.com.

Learners can quickly find courses and track their progress, and admins don’t need deep technical skills to manage the content. The interface feels modern, especially compared with many legacy LMS platforms. It’s also easy to fully brand the platform and build structured learning paths for onboarding or ongoing development. I like that you can tailor the learner experience by role, location, or group, which helps keep training relevant. Review collected by and hosted on G2.com.

There’s limited flexibility when it comes to advanced or custom reporting. It’s difficult to pull cross-course information or more complex data sets, and the reporting experience can feel inconsistent or end up requiring a lot of manual work. Some workflows, such as enrollments or scheduling, also feel incomplete. Overall, there are missing features compared with more enterprise-focused LMS platforms, and even some basic tasks still require workarounds. Review collected by and hosted on G2.com.

As a new intern at JEO, I have not had much experience using any LMS systems. When I realized that I was going to start learning Absorb and all of its workings, I was a little worried, but as I have gotten to use the training that our CSM, Maggie Stillman, has recommended to me, I have loved how easy the system is and how many features we can use.

Julie McCandlish and Maggie Stillman are amazing. They both help us with whatever we need and are happy to do so. As someone who is new to the company, they were both so friendly and so happy to answer any questions that I had. I feel confident and excited to continue to learn the Absorb LMS, knowing I have a great support team. Review collected by and hosted on G2.com.

What we have encountered to be the least helpful about Absorb LMS is some of the reporting features, which we have found a little confusing. Our CSM has been able to help us fix those problems, but we did find the reporting to be confusing at some points. Review collected by and hosted on G2.com.

Absorb LMS plays a key role as our Chief of Problem Solving by being integral to our training process from start to finish. I find it amazing because it can curate and add external vendor content, which allows me to blend them seamlessly into cohesive learning paths tailored for specific roles, teams, or branches. The ability to build and customize curricula results in impactful, relevant learning experiences. I love the robust and easy-to-use reporting and tracking that lets me monitor progress and development across the organization. The design tool, Create, is intuitive for authoring training from scratch, requires no real learning curve, and allows me to version courses in another language with high-quality auto-generated native voices. I also appreciate Create's responsiveness, excellent media integration, and superb audio tools. Furthermore, I receive immediate and superb support from the Absorb LMS team whenever I encounter design challenges. Review collected by and hosted on G2.com.

The interface for setting up reports is frustrating at times because the drop down is tiny and the options, like save/delete buttons, appear for a short time, making it tricky to work with. For Create, I wish there were more tools added to the fonts, like smaller and different bullet points and a color picker similar to Photoshop, to boost creativity. Review collected by and hosted on G2.com.

I really love how robust the admin interface of Absorb LMS is. As an LMS administrator, I often have very specialised needs around compliance courses and mandatory training, and it consistently covers those requirements. The built-in authoring tool is also a great add-on—it lets my creativity run wild, while still offering enough templates and AI support for the days when I need to build courses quickly. Review collected by and hosted on G2.com.

I’d love to see more AI involvement in course creation, with the authoring process automated for me. Review collected by and hosted on G2.com.

I appreciate Absorb LMS for many reasons. The automated enrollment and reminder emails are really helpful, as they save my team a lot of time by automatically enrolling new hires into the right learning paths. I also love the advanced reporting features, which simplify things with 'set it up and forget it' reports that just keep coming without manual effort. The transcript visibility for all employees ensures transparency, and the Manager Hub is a game changer by giving managers insights into their team's learning progress and the chance to be involved in their development goals. Additionally, the ability to create roles and permissions based on our needs allows for more tailored usage. The user-friendly interface on both the front and back end just simplifies learning programs for us. The initial setup was incredibly easy, which I found impressive based on my past experiences with LMS implementations. Review collected by and hosted on G2.com.

I would love to see the Together module included in the package price. It's such a great module, but the price is nearly 1/3 of what we're paying already. I'd also love to see easier 'click and point' reporting features that managers could use. Review collected by and hosted on G2.com.

I enjoy the versatility of the courses. The ability to modify enrollment options, email notifications, document uploads and the shape of the course itself is really useful. Review collected by and hosted on G2.com.

Some of the features are difficult to understand. I would say that without the training I received I wouldn't be able to effectively manipulate the Global Resources options or the user groups. Review collected by and hosted on G2.com.

The system is easy to use. If I can't figure something out by just trying, the help articles on the support site provide the information. Or when I need a person, my CSM, Jason Sparkes, is good about walking me through it. Review collected by and hosted on G2.com.

Every system has its limitations, so I don't always find that everything works exactly as I want it to. But there is an ideas portal where you can post and upvote other users' ideas for improvements. I have seen a lot of new features and small adjustments to the system just in the last year that have made it easier to use or help create better modules. Review collected by and hosted on G2.com.