Gainsight Customer Education is very intuitive and simple to use. The interface is clean and makes it easy to create and manage courses without too much complication. I really like the way you can personalize learning paths for different users, making it more adapted to each person. The analytics are also very helpful to understand how learners engage with the content. I worked in LMS field at Rise Up, eLamp and 360Learning, so I know that many solutions are complicated, but Gainsight keep things clear and efficient. Review collected by and hosted on G2.com.
Some times, the platform is a bit slow, especially when saving or modifying content. It is not a big issue, but it can be annoying if you work on many courses at the same time. Also, I think there could be more integration with other tools, like more advanced options for community discussions inside the learning platform. But overall, it’s a strong tool that really help to improve customer education. Review collected by and hosted on G2.com.
Video Reviews
Great product, even better company and support
160 out of 161 Total Reviews for Gainsight Customer Education
Overall Review Sentiment for Gainsight Customer Education
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I liked the ease of use in improving customer success through scalable digital strategies. The CRM enabled us to increase retention and revenue and provide better customer support.
Gainsight is the one-stop solution that provides a single, self-service hub for your customers anytime. Gainsight's digitalized customer onboarding and ease of implementation are useful for customized on-demand training education.
The tailored solutions are effective for frequency of Use for different needs with pricing that differs based on the specific products and services selected. Their human-first approach captivates many businesses, encouraging them to create opportunities for underserved communities in tech. Review collected by and hosted on G2.com.
Gainsight offers various integrations but there is a difficulty in seamlessly connecting with other systems, which may require additional technical expertise. Review collected by and hosted on G2.com.
Me encanta la facilidad de uso e implementación de Gainsight Customer Education. Los cursos son claros y fáciles de seguir, con buen soporte al cliente y una integración sencilla con otras herramientas. La plataforma es completa y útil para mejorar mis habilidades profesionales Review collected by and hosted on G2.com.
Requiere tiempo para adaptarse, Si bien la interfaz es amigable, se puede sentir que la curva de aprendizaje es un poco alta al principio, especialmente si no están familiarizados con la herramienta pero disminuye con la frecuencia de uso. Review collected by and hosted on G2.com.
Gainsight Customer Education offers insightful and structured learning with good User Interface allowing users to maximize product value efficiently.
Upsides of usinf it are "Structured learning, interactive content, better product adoption, certifications, and strong community support make Gainsight Customer Education highly effective and valuable." Review collected by and hosted on G2.com.
Some content feels repetitive, limited advanced courses, occasional navigation issues, and a lack of personalized learning paths could be improved. Review collected by and hosted on G2.com.
I havent had the chance to use it yet, but I’d like to! From what I’ve seen, it looks well-structured and easy to navigate. I really appreciate platforms that make learning engaging and practical, so I’m hoping to find interactive content, real-world examples, and clear explanations that help me apply what I learn right away. Review collected by and hosted on G2.com.
Since I haven’t used it yet, I can’t say for sure, but I’d expect the content to be up-to-date and go beyond the basics. I’d love to see hands-on exercises, real case studies, and a clear way to track progress. If those things are missing, it might make learning feel less effective. Review collected by and hosted on G2.com.
I liked the presentation of Gainsight Customer Education, as it provided a detailed description, and its value was exceptional. Review collected by and hosted on G2.com.
There was nothing I disliked about Gainsight Customer Education. Review collected by and hosted on G2.com.
Our customers are happier and better users of our software due to the training we have been able to provide via Gainsight Customer Education. The product is easy to use, and implementation was easy. We are able to use it for both customer training, as well as training our own new employees. Review collected by and hosted on G2.com.
We promote our University as part of our Gainsight Customer Community platform. However, the products do not truly integrate. We were going to implement a federated search product late last year but were told that is something you would be introducing 1st half of 2024. We have heard nothing since, but still need our community users to be able to search all information available in one place. Review collected by and hosted on G2.com.
The platform is very easy to use, both for Admins and end users. The interface is attractive. There are lots of content types. Overall, we are very happy with the service. Review collected by and hosted on G2.com.
I have no dislikes for Northpass. I use the platform daily and have had very little issues. Review collected by and hosted on G2.com.
After we completed the aquisition of Alliant Systems two years ago, we realized that there was a gap in customer training and we looked at a few options before speaking to the team at Pulse 2023. We moved forward and didn't look back, we integrated the CE platform to our Community platform and our customers have embrazed it and have taken thousands of courses in just seven months. The feedback I have received is that the platform is easy to use, so our customers use it often. I have also really enjoyed working with our Customer Success Manager Nergis Tepeli, who has always been there for us. Review collected by and hosted on G2.com.
Not having federated search from our community. A feature I have been told is coming soon. Review collected by and hosted on G2.com.
I like how user-friendly the platform is. It's great for beginners and the content provided are useful. Review collected by and hosted on G2.com.
The navigation can be tricky at times when searching for particular courses. Review collected by and hosted on G2.com.
The biggest upside of using Gainsight CE is that there is a wonderful team supporting us! Nergis Tepeli, our Customer Success Manager, has been extremely supportive and helpful as our team has begun using the platform. She is extremely thorough in her training, and is responsive when we have any questions or run into roadblocks. The platform is also very easy to learn and use. Review collected by and hosted on G2.com.
I have run into a few issues with speed - there are some workflows where I find myself waiting a few seconds for things to save, to be able to delete things, etc. It isn't anything that deters me from using the platform but it does add some time to my workflow. Review collected by and hosted on G2.com.
