Being able to easily track my time and my employees time, and then turn it into invoices. Invoice management is also easy, being able to attach payments and mark as paid. Review collected by and hosted on G2.com.
The retainer functionality is not as flexible as I'd like. In order to edit a retainer's invoice schedule, I have to delete it and start a new one.
Also, we tried using the accounting portion and expense reporting, but our CPA got frustrated with it. Review collected by and hosted on G2.com.
Video Reviews
FreshBooks Review
Easy-to use and very user-friendlyEasy-to use and very user-friendly
I use it daily and they have never let me down!
886 out of 887 Total Reviews for FreshBooks
Overall Review Sentiment for FreshBooks
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I love that this product is easy to set up and use. I have a need to track time to the minute, and this makes it simple. I need to see my reports by time, and be able to separate projects within clients by time. This also allows for easy invoicing and ease of keeping track of those invoices. I don't need every function under. the sun. What it does, it does well for me at a reasonable price. I've had one minor issue to connect with customer support, and they were super responsive. This has been a reliable tool for my business. I use it every day. Review collected by and hosted on G2.com.
I haven't found any downsides for me. I'm a business of one person. I don't know how it works in a business with multiple employees. Review collected by and hosted on G2.com.
Planning invoices and making my own reports are two of FreshBooks' most appealing features. Even individuals without accounting background will find its user interface to be straightforward and simple to use, making financial management a joy. In addition to keeping track of spending, I am also adept at managing invoices and generating financial reports; our company has also been successful in performing sales tax computations. I really enjoy how you can sync your bank transactions so you always know when your accounts are up-to-date. The most time-saving feature is the ability to collect payments immediately from the invoice. Review collected by and hosted on G2.com.
I think the reports could be more user-friendly if they were less complicated; having Fathom reports makes them seem complicated. Review collected by and hosted on G2.com.
Freshbooks allows you to quickly setup everything you need for a small to medium, service based, business. They have all the things you need to get running, including payment processing, invoice sending, estimates, and more!
Customer service is very friendly.
All services are reliable enough for me to stay in business.
They are not owned by Intuit. Review collected by and hosted on G2.com.
Freshbooks is consistently changing, which causes you to need to change to!
Three years in and I'm on my second embedded processor. The second embedded processor has now had created a second, separate, account for literally no reason.
They have increased their pricing to be just as high as the more capable QuickBooks Online. Their pages prompt you to refresh, instead of just refreshing themselves.
Their banking connections just don't work sometimes, and they'll not be helpful nor when cominicative trying to get that fixed. I had random sign in attempts on my online banking for almost two weeks before FB finally moved me to another sync service! Random sign in attempts on online banking should NEVER EVER HAPPEN. EVER.
On top of this, they engage in the same lies about processing time as all payment handlers. You will always *actually* get your money hours or days after they "send" it. We all know this could be instant, but they're making money on the float.
Mobile app will not let you view an invoice without editing it. Mobile app forces you into a weird set of options when you want to save an invoice. Mileage tracking in the app is very unreliable. Not all services available on the website, including the browser version, are available in the app.
The free accountant user is not capable of doing all the tasks and accountant would need.
Your supposed salesperson will not respond to emails following rate increases. In fact, they will never talk to you again after they give you 3 to 6 months discounted. Review collected by and hosted on G2.com.
Absoutely nothing anymore. They keep destroying the product. Review collected by and hosted on G2.com.
With every update they keep REMOVING features, gatekeeping and charging more for others.
They remove payment gateways, force updates, REQUIRE you to use their payment gateway, "accidently have bugs" in their system that make you lose clients stored payment information and overall simply just make life very MISERABLE.
Do me a favor, if you're considering Freshbooks, save yourself from this HORRIBLE company and find an alternative. Review collected by and hosted on G2.com.
It has all of the fundamentals and none of the fluff. When I was a paying customer of Quickbooks, I felt like they were always tryign to sell me extra stuff I didn't really need. Freshbooks treats me like the paying customer I am, and not a sales lead extra junk.
I love the user interface. Not only does it allow me to do core functions in each designated section, but it also allows me to accomplish related tasks without leaving the section I am in.
It is a smart product all around. Review collected by and hosted on G2.com.
I got bumped up to the middle tier too soon. Just because I have 6 clients doesn't mean my business is out of the woods, yet. I am still trying to make it sustainable and the fee jump was a bummer. Review collected by and hosted on G2.com.
Freshbooks has all the integrated functions I need to manage the financial aspects of my small business. Time entry and invoicing is a breeze. App based expense capture means I never lose a receipt. And decent financial reporting keeps track of my performance throughout the year. I tried Quickbooks and the accounting, timekeeping and invoicing capabilities in Freshbooks were simpler to use and more intuitive. Review collected by and hosted on G2.com.
Freshbooks is certainly not as customizable as the big name products. And some of its default choices (reporting on accrual basis when my business is cash basis only) is annoying. Reporting customization could also be better. Review collected by and hosted on G2.com.
This is the easiest bookkeeping solution online that I have found. The price is within a start up companies budgets and the support is phenomenal. Each situation I had support from my dedicated team member who would help fix, and walk me through how to fix it myself. Always answers the phone in US, and not a call center. Review collected by and hosted on G2.com.
The only issue I have found is the inability to connect more than one bank account, which some users have. Other than that limitation, nothing so far has been a problem. They can also upload a years worth of banking transactions to start a client. Integration is easy, I onboarded my company in 4 hours. Review collected by and hosted on G2.com.
Freshbooks offers the perfect blend of product mix, ease of use, and pricing for bookkeeping, invoicing, and estimating products. The customer support is absolutely top shelf. I have never had a bad experience with the Freshbooks support team. I've been using Freshbooks for almost 15 years. From the beginning, it was easy to implement into my business and easy to integrate into my workflow. I am in Freshbooks at least once per day tending to my bookkeeping, following up on invoices or writing new proposals. It is an absolute necessity for my small business. Review collected by and hosted on G2.com.
The only problem I've had over the years is that occasionally the bank connection will stop of automatically disconnect. It's not a huge problem but definitely a minor inconvenience. Review collected by and hosted on G2.com.
The help people are fantastic, very helpful and easy to understand. It was a little tricky navigating to the actual person but once there fantastic. They even called me back to check on me. The system works easily for me the user and for my customers. I can easily turn on and off payment buttons as needed. Installing the system and transfer our exsisting customers was easy. I use it every day for all our clients. Review collected by and hosted on G2.com.
The only downsides I have found is that it does not have an automatic option to forward the credit card/ACH charges to the client, but is easy enough to make it a line item. The Sales Tax report could be better, adn actually total the gross , amount, taxable amounts, tax collected. It took me a while to figure out the settings for printing the report. It would be nice if it remembered my settings for printing the report. Would also be super helpful if it stored the sales Tax with the client details, instead of attached to the line items, but once you get in the practice of checking the sales tax it is not too bad and is easy to change. Review collected by and hosted on G2.com.
I have been using FreshBooks for several years. It has been the only invoicing system that I have used for my company. The process of adding Clients and generating invoices is not difficult. Whenever I have needed help, the FreshBooks support team has been quick to respond. I have seen the product evolve over the years to stay relevant with current technologies. Review collected by and hosted on G2.com.
There have been times when some larger scale settings have not seemed to "stick" across my invoices. After defining a default setting I will not see that setting implemented on my invoices. It is not a full-blown Accounting product such as Quickbooks. While there are various reporting tools and the ability to track expenses, you may find yourself wanting a bit more power when it comes to "keeping the books" for your company. Review collected by and hosted on G2.com.
