FreshBooks Reviews & Product Details

FreshBooks is a winner because it doesn't feel like a chore. The invoicing is slick, and the built-in time tracking is a lifesaver if you're billing by the hour—it just pulls everything together without the usual manual headache. It’s perfect for keeping things clean and professional without needing a degree in finance to navigate the dashboard. Review collected by and hosted on G2.com.

The biggest headache is the pricing model; it’s based on how many clients you have, which feels like a penalty for growing. Also, while it’s great for services, the inventory tools are weak. If you need complex reporting or high-volume product tracking, it quickly feels outmatched by more robust systems that handle scale and detailed reconciliations better. Review collected by and hosted on G2.com.

FreshBooks is easy to use and makes invoicing, expense tracking, and time tracking simple. I like that it helps me stay organized and get paid faster Review collected by and hosted on G2.com.

I dislike that FreshBooks can become expensive and has limitations on users, clients, and advanced accounting features. It works well for basic invoicing, but it can feel restrictive as a business gets bigger. Review collected by and hosted on G2.com.

FreshBooks is extremely easy to use, even for someone without an accounting background. The interface is clean, intuitive, and saves me time when creating invoices, tracking expenses, or managing projects. Despite being user-friendly, it still offers a strong set of features like time tracking, recurring invoices, and payment reminders. It strikes the perfect balance between simplicity and functionality, which makes it a great tool for small businesses. Review collected by and hosted on G2.com.

Although FreshBooks does a great job with ease of use, the reporting features could be more advanced for those who want deeper insights into financial trends. I’d also like a bit more flexibility when customizing invoices and dashboards. Additionally, the cost may feel high for freelancers or very small businesses on a tight budget. Review collected by and hosted on G2.com.

We were on a super time-sensitive project, and I could log hours right from my phone as I finished tasks—those hours went straight onto the invoice. What impressed me most was the built-in time tracking. For once, tracking my time actually felt productive instead of like wasted effort. Another lifesaver is the visual invoice calendar. It shows me when payments are due, which customers have already paid, and who I need to follow up with. That kind of clarity takes a lot of stress off me every month. Review collected by and hosted on G2.com.

Since we manage multiple service lines, I wish there was a way to generate reports that break down billable hours by service and customer. The reporting works, but it doesn’t allow for much customization. Review collected by and hosted on G2.com.

I find FreshBooks incredibly valuable for its simplicity, especially when it comes to creating and sending invoices. The process is straightforward and hassle-free, which streamlines a crucial aspect of my small business operations. Additionally, I appreciate how easy the initial setup of FreshBooks was, making the transition to using it as smooth as possible. For small businesses with consistent activity, I believe FreshBooks is a perfect recommendation due to its efficiency and user-friendly features. Review collected by and hosted on G2.com.

I wish the invoice creation feature in FreshBooks was more versatile, akin to how Excel works, allowing more flexibility and functionality. Additionally, when I canceled my FreshBooks subscription, I lost access to all my old invoices and customer data. This was disappointing because it felt like canceling FreshBooks meant canceling my whole business. Without access to previous records, maintaining continuity and historical insight into my business operations became difficult. Review collected by and hosted on G2.com.

The ease of setup and recurring invoices from FreshBooks is great! It saves time for our bookkeeper and controller. Also, making global changes for clients is smooth and straightforward. Review collected by and hosted on G2.com.

Using their payment link is expensive, at over 3% of the transaction plus the fee. If you’re a current customer, I believe a 2% fee would be more reasonable. Review collected by and hosted on G2.com.

Access to support, every issue has been handled well and I love access to a human! Review collected by and hosted on G2.com.

3rd party integrations... I wish I could just have contracts in here, that's the only missing piece. It's what as made moving over to HoneyBooks very tempting and still an option in the back of my mind. Price is also very high, considering how the economic landscape is right now. Review collected by and hosted on G2.com.

Easy to use, create invoices, track payments, track projects, and ease of uploading documents to invoices Review collected by and hosted on G2.com.

When there are single purchases for a project, it's hard to integrate an expense report for that project. The invoice covers the overall project, and sometimes, we want a total including the materials purchased. Vendors that were paid for contributing to the project, Review collected by and hosted on G2.com.

I like FreshBooks for its easy invoicing and how it saves me time while maintaining accuracy. Its non-accountant friendly design is great, allowing people without much accounting knowledge to use it effectively. The simple sign-up process with guided onboarding made the initial setup hassle-free. Review collected by and hosted on G2.com.

I don't like the lack of offline access, which restricts my ability to work without internet. I wish FreshBooks had more advanced accounting features, and I feel the pricing plans could be lower. I'd appreciate more customizable financial reporting and the ability for limited functionality when there's no connection. Review collected by and hosted on G2.com.

Since I started using FreshBooks to help me keep my accounting more organized, but above all, to improve my performance in billing and expenses, I've felt more streamlined with my processes. It helps me make the most of my time by having this platform that enters the data and does most of the work automatically, without having to go through multiple steps in a process. It's made accounting less boring, with more precise organization of all the numbers, allowing me to keep track of expenses and always have accurate accounts. Review collected by and hosted on G2.com.

FreshBooks works on any device, but I've noticed that I can't perform the same operations efficiently on my cell phone because the tools aren't the same for me. I feel it's more of a personal issue than the app itself, because it's a matter of habit, but I haven't been able to adapt to the mobile app. Review collected by and hosted on G2.com.