Forsta Features
What are the features of Forsta?
Platform Basics
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability
Platform Content
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates
Platform Additional Functionality
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal
Analytics
- Customer Satisfaction (CSAT) Score
Customization
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
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Technology Glossary Features
View definitions of the features and discover new technology terms.
Forsta Categories on G2
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Reports
Reports Interface | Reports interface for standard and self-service reports is intuitive and easy to use. 10 reviewers of Forsta have provided feedback on this feature. | 93% (Based on 10 reviews) | |
Steps to Answer | Requires a minimal number of steps/clicks to answer business question. | Not enough data | |
Graphs and Charts | As reported in 11 Forsta reviews. Offers a variety of attractive graph and chart formats. | 94% (Based on 11 reviews) | |
Score Cards | Score cards visually track KPI's. | Not enough data | |
Dashboards | Based on 11 Forsta reviews. Provides business users an interface to easily design, refine and collaborate on their dashboards | 92% (Based on 11 reviews) | |
Reports Interface | Reports interface for standard and self-service reports is intuitive and easy to use. | Not enough data | |
Share Reports | Receive email reports and notifications regarding metrics. | Not enough data | |
Steps to Answer | Requires a minimal number of steps/clicks to answer business question. | Not enough data |
Platform
Customization | Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 32 Forsta reviews. | 81% (Based on 32 reviews) | |
Integration APIs | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 25 Forsta reviews. | 82% (Based on 25 reviews) | |
Internationalization | Based on 31 Forsta reviews. Enables users to view and transact business with the same content in multiple languages and currencies. | 84% (Based on 31 reviews) | |
User, Role, and Access Management | As reported in 33 Forsta reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 85% (Based on 33 reviews) | |
Performance | Based on 33 Forsta reviews. Is consistently available (uptime) and allows users to complete tasks reliably. | 86% (Based on 33 reviews) | |
Mobility | Is accessible from a mobile device and by users on the go. This feature was mentioned in 31 Forsta reviews. | 78% (Based on 31 reviews) | |
Reporting | Based on 32 Forsta reviews. Provides analytics tools that reveal important business metrics and track progress. | 81% (Based on 32 reviews) | |
Dashboards | As reported in 32 Forsta reviews. Has a centralized dashboard for users to interact with. | 83% (Based on 32 reviews) |
Data Updates
Historical Snapshots | Ability to track historical data. | Not enough data | |
Real-Time Updating | Track metrics in real time with consistent and frequent updates. | Not enough data | |
Email Reports | Receive email reports and notifications regarding metric. | Not enough data | |
Historical Snapshots | Ability to track historical data. | Not enough data | |
Real-Time Updating | Track metrics in real time with consistent and frequent updates. | Not enough data |
User Response Methods
Survey | Text-based surveys or quizzes related to user experience. This feature was mentioned in 11 Forsta reviews. | 86% (Based on 11 reviews) | |
Video Snippets | Individually recorded video clips based on situations or prompts. | Not enough data | |
Video Interview | One-on-one video conferences with users. | Not enough data | |
Photo Submission | Screenshots or in-context photos sent in from users. | Not enough data | |
Text/Notes | As reported in 13 Forsta reviews. Text responses to situational prompts. | 76% (Based on 13 reviews) |
Participant Selection
In-App | Intercepting users during application usage. 11 reviewers of Forsta have provided feedback on this feature. | 62% (Based on 11 reviews) | |
In-Store | Intercepting customers during in-person shopping experience. | Not enough data | |
On-Site | Intercepting visitors while on particular webpage. | Not enough data | |
Recruitment Pool | Vendor-provided database of respondents. | Not enough data |
Insights
Analytics | Actionable data generated from user responses. This feature was mentioned in 12 Forsta reviews. | 74% (Based on 12 reviews) | |
Collaboration | As reported in 13 Forsta reviews. Collaborative tools for analyzing or repurposing responses. | 74% (Based on 13 reviews) | |
Sorting | Tools for tagging, storing, and searching responses. This feature was mentioned in 13 Forsta reviews. | 72% (Based on 13 reviews) | |
Human Transcription | Video responses are transcribed by a human | Not enough data | |
Computer Transcription | Video responses are transcribed by a computer | Not enough data | |
Analytics | Actionable data generated from user responses | Not enough data |
Feedback Source
Invitation | Invite customers to respond via SMS, email, or social media | Not enough data | |
Survey Link | Create a unique survey link to invite respondents | Not enough data | |
App | Capture video feedback via vendor app | Not enough data | |
Widget | Invite respondents via in-app or on-site widget | Not enough data | |
Recruitment Pool | Solicit responses from pre-approved database provided by vendor | Not enough data |
Feedback Management
Media Library | Collect and archive video responses in a private media library | Not enough data | |
Sorting | Tools for tagging, filtering, and searching video responses | Not enough data | |
Sharing | Publish or share videos privately within the organization or publicly online | Not enough data | |
Privacy | Features for ensuring privacy compliance | Not enough data | |
Tagging | Tag content to organize and assign to specific departments or categories | Not enough data | |
Segmentation | Based on 10 Forsta reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 87% (Based on 10 reviews) | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. This feature was mentioned in 12 Forsta reviews. | 92% (Based on 12 reviews) |
Platform Basics
Performance Benchmarking | Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level. This feature was mentioned in 52 Forsta reviews. | 83% (Based on 52 reviews) | |
Reporting & Dashboards | Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. 56 reviewers of Forsta have provided feedback on this feature. | 80% (Based on 56 reviews) | |
Interoperability | Connects to external systems and applications as needed to complete team workflows. 46 reviewers of Forsta have provided feedback on this feature. | 79% (Based on 46 reviews) | |
Reporting | Provides analytics tools that reveal important business metrics and track progress. | Not enough data | |
Interoperability | Connects to external systems and applications as needed to complete team workflows. | Not enough data | |
Performance | Is consistently available (uptime) and allows users to complete tasks reliably. | Not enough data | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | Not enough data |
Platform Content
Employee Pulse Surveys | Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction. This feature was mentioned in 52 Forsta reviews. | 85% (Based on 52 reviews) | |
Survey Customization | Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity. 55 reviewers of Forsta have provided feedback on this feature. | 88% (Based on 55 reviews) | |
Goal and Challenge Creation | Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. 40 reviewers of Forsta have provided feedback on this feature. | 82% (Based on 40 reviews) | |
Science-based templates | Provides content templates built by academics and/or practitioners and leverage science and research. 45 reviewers of Forsta have provided feedback on this feature. | 81% (Based on 45 reviews) | |
Technology | Provides pre-recorded and/or live interviewing technology. | Not enough data | |
File Sharing | Provides robust sharing options for communication with both internal and external stakeholders. | Not enough data | |
Customization | Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | Not enough data |
Platform Additional Functionality
Employee Segmenting | Based on 48 Forsta reviews. Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. | 85% (Based on 48 reviews) | |
Goal and Challenge Creation | Based on 40 Forsta reviews. Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. | 82% (Based on 40 reviews) | |
Peer Recognition | See feature definition | Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed. 39 reviewers of Forsta have provided feedback on this feature. | 80% (Based on 39 reviews) |
Social Feedback Portal | Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. 41 reviewers of Forsta have provided feedback on this feature. | 80% (Based on 41 reviews) | |
Mobility | Is accessible from a mobile device and by users on the go. | Not enough data | |
Messaging | Contains in-application messaging abilities. | Not enough data | |
Task Management | Provides task prioritization and management abilities. | Not enough data | |
Dashboards | Has a centralized dashboard for users to interact with. | Not enough data |
Analytics
Net Promoter Score (NPS) | As reported in 36 Forsta reviews. Calculates net promoter score (NPS) using customer feedback data. | 86% (Based on 36 reviews) | |
Customer Satisfaction (CSAT) Score | Based on 38 Forsta reviews. Calculates customer satisfaction (CSAT) score using customer feedback data. | 84% (Based on 38 reviews) | |
Customer Effort Score (CES) | Calculates customer effort score (CES) using customer feedback data. This feature was mentioned in 30 Forsta reviews. | 83% (Based on 30 reviews) | |
Gamification | Based on 34 Forsta reviews. Provides gamification tools to incentivize employees to leverage customer feedback insights. | 75% (Based on 34 reviews) |
Customization
Stakeholder Management | As reported in 34 Forsta reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | 81% (Based on 34 reviews) | |
Multilanguage Support | As reported in 59 Forsta reviews. Allow users to create surveys and repond to customer feedback in a variety of languages. | 90% (Based on 59 reviews) | |
Multiple Branding Support | Allows users to deploy surveys and intake feedback data for multiple brands. This feature was mentioned in 47 Forsta reviews. | 84% (Based on 47 reviews) | |
Vertical-specific Solutions | Based on 40 Forsta reviews. Vendor provides industry- or role-specific experience management solutions. | 85% (Based on 40 reviews) | |
Pre-Built Parameterization | Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. | Not enough data | |
Custom Extension | Allow user to add custom functions to Analysis capabilities | Not enough data | |
Compositionality | User created models can be used as features/pre-built in other models | Not enough data |
Feedback Analysis
Thematic Analysis | Identifies key phrases, themes, and patterns within a given text | Not enough data | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text | Not enough data | |
NPS/CSAT Scoring | Measures and reports on NPS, CSAT, or other metrics over time | Not enough data |
Feedback Sources
Online Reviews | Analyzes feedback from online reviews | Not enough data | |
Surveys | Analyzes feedback from surveys through built-in survey features or integrations with survey tools 11 reviewers of Forsta have provided feedback on this feature. | 98% (Based on 11 reviews) | |
Social Media | Analyzes customer feedback from social media | Not enough data | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat | Not enough data |
Survey Management
Survey Builder | Based on 16 Forsta reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor | 88% (Based on 16 reviews) | |
Question Types | Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings This feature was mentioned in 15 Forsta reviews. | 89% (Based on 15 reviews) | |
Templates | Based on 16 Forsta reviews. Offers pre-built templates for creating surveys with different audiences or use cases | 84% (Based on 16 reviews) | |
Survey Distribution | As reported in 14 Forsta reviews. Provides tools for distributing surveys through email, SMS, social media, etc. | 90% (Based on 14 reviews) |
Survey Customization
Branching/Skip Logic | Based on 14 Forsta reviews. Helps create more intelligent surveys based on respondent's actions and answers | 90% (Based on 14 reviews) | |
Branding | As reported in 15 Forsta reviews. Allows users to customize survey colors, logos, and URLs to match company branding | 83% (Based on 15 reviews) | |
Multimedia Support | Ability to embed videos, photos, or other rich media 15 reviewers of Forsta have provided feedback on this feature. | 84% (Based on 15 reviews) | |
Multilingual Surveys | Allows for creation of surveys in different languages and advanced survey translation 13 reviewers of Forsta have provided feedback on this feature. | 83% (Based on 13 reviews) |
Survey Insights
Reporting & Analytics | As reported in 16 Forsta reviews. Provides tools to visualize and analyze data | 88% (Based on 16 reviews) | |
BI Tools Integration | Based on 11 Forsta reviews. Allows integration with third -party reporting and business intelligence applications | 79% (Based on 11 reviews) | |
Data Exporting | Based on 15 Forsta reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file | 90% (Based on 15 reviews) | |
Permissions | Based on 16 Forsta reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results | 84% (Based on 16 reviews) |
Visualization
Graphs and Charts | Offers a variety of attractive graph and chart formats. 10 reviewers of Forsta have provided feedback on this feature. | 93% (Based on 10 reviews) | |
Score Cards | Score cards visually track KPI's. | Not enough data | |
Dashboards | See feature definition | Provides business users an interface to easily design, refine and collaborate on their dashboards 10 reviewers of Forsta have provided feedback on this feature. | 93% (Based on 10 reviews) |
Formats | Allows one to create and export visualization into various formats (PNG, JPEG, etc.) | Not enough data |
Collaboration
Sharing | Provides the ability to easily share visualizations. | Not enough data | |
Co-Editing | Allows multiple users to edit and create visualizations together. | Not enough data | |
Devices | Has the ability to edit visualization across devices and device types (e.g. computer and phone). | Not enough data |
Setup
Integration | Provides the ability to import data from a variety of sources and in multiple data formats. | Not enough data | |
Maintenance | Consistently maintains, updates, and tests data sources to ensure quality. | Not enough data | |
No-Code | Allows users to analyze data easily without the need to code. | Not enough data |
Data
Security | Ensures privacy and security of customer data. | Not enough data | |
Data Visualization | Visualizes text data through charts and graphs. | Not enough data |
Analysis
Automation | Automates back-end technical manual processes. | Not enough data | |
Named entity recognition | Identifies entities such as organization, person name, location, etc | Not enough data | |
Keyphrase Extraction | Extracts keyphrases to determine patterns and themes within text. | Not enough data | |
Topic Analysis | Automatically identifies and organizes text based on topic or subject matter. | Not enough data | |
Sentiment Analysis | Utilizes sentiment analysis to capture user feedback. | Not enough data | |
Language Identification | Identifies the language in which text was written in. | Not enough data | |
Syntax/Part of Speech Parsing | Provides the ability to identify syntax and parts of speech. | Not enough data |
