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Forma Reviews & Product Details - Page 13

Forma Overview

What is Forma?

Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team. Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members. Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”

Forma Details
Product Website
Discussions
Forma Community
Languages Supported
English, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Forma revolutionizes employee benefits with customizable spending accounts for post-tax and pre-tax benefits, such as Lifestyle Spending Accounts (LSAs), HSAs, FSAs, Commuter, and COBRA benefits. Utilizing the Forma Card, Forma Store, or claims reimbursement, employees can take full advantage of our platform, which boasts an 85% monthly utilization rate. For Benefits professionals, setting an equitable global benefits strategy, staying on top of your budget, monitoring usage, and getting insights on claims approvals is all easy through Forma. Our consumer-grade UI coupled with our world-class support experience have garnered praise from both members and admins alike.


Seller Details
Seller
Forma
Company Website
Year Founded
2017
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
Description

Forma is a digital platform designed to streamline the process of creating and managing employee benefits, specifically focusing on mental health and wellness. The company offers innovative solutions that empower organizations to support their employees' well-being through personalized care experiences. With a user-friendly interface, Forma aims to enhance access to mental health resources, making it easier for employees to find and utilize the support they need. For more information, visit their website at [joinforma.com](https://joinforma.com).


Justin T.
JT
Overview Provided by:

Recent Forma Reviews

SX
shuwen x.Enterprise (> 1000 emp.)
5.0 out of 5
"Easy to navigator, streamlined process for submitting claims and receive payments"
More categroeis available for boost wellness.
RC
Roxana C.Enterprise (> 1000 emp.)
5.0 out of 5
"Simple and Quick Reimbursement Process"
Using Forma is pretty self-explnatory, simple, and quick. I can enter my reimbursement request in just a few minutes and usually receive a customer...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"One of the best benefits we have."
It very easily allows you to purchase things for your physical and mental wellness
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1 person requested security information

Forma Media

Forma Demo - The Flexible Benefits Suite
Forma manages all types of flexible benefits. This way, employees have a simple, unified experience regardless of whether they're using a pre-tax HSA or a post-tax wellness allowance.
Forma Demo - The Forma Store – your easiest path to meaningful benefits
Employees can purchase items directly in the Forma app. The store smartly shows vetted, high-quality products that meet the spending account’s eligibility requirements.
Forma Demo - The Forma Visa Card
Get unmatched convenience and simplicity for your employees with the Forma Card. Employees can choose how to use their benefits and spend anywhere Visa is accepted.
Forma Demo - A world-class claims experience
Forma offers 3 ways to pay: buy in the Forma Store, use a Forma Card, or submit claims. Once you set eligibility, Forma manages everything from claim reviews to reimbursements.
Forma Demo - Pre-tax Accounts for the 2020s
With Forma’s modern tech and sleek user experience, we’re setting a new standard for HSAs, FSAs, and commuter benefits. Pre-tax and post-tax accounts are under one platform for easy employee access.
Forma Demo - HR leaders love the Forma Admin Dashboard
Admins can compile and download reports in real time from the intuitive, self-serve admin portal. The dashboard has rich insights on usage, engagement, and satisfaction to help you understand program health.
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615 Forma Reviews

4.9 out of 5
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615 Forma Reviews
4.9 out of 5
615 Forma Reviews
4.9 out of 5

Forma Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FormaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Human Resources
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

Using Forma is very convenient. The claims are very easy to file and the team also reverts very quickly. The support team is also very quick and responds with very prompt resolutions if we have any confusions about the claims. Review collected by and hosted on G2.com.

What do you dislike about Forma?

There are no dislikes as such, but if we can find 1, sometimes it's confusing that what type of product can be reimbursed but that too can be cleared with customer support. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

I pay my Student Loan with Forma which is very helpful for me personally. The student loan is a big liability for a newly graduate, with the help of Forma, this burden is reduced. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

The most helpful in Forma is the interface of the platform and having a lots of option that can easy help the users. It's so easy to file a claim by the way! Review collected by and hosted on G2.com.

What do you dislike about Forma?

The availability of stores, I hope Forma will have a store that can serves globally. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Forma is providing a huge help in providing assistance on our benefits through Global lifestyle savings. Review collected by and hosted on G2.com.

Verified User in Sports
US
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

Really easy and intuitive to use; no need to think twice about what needs to be done; You just do it. Review collected by and hosted on G2.com.

What do you dislike about Forma?

Not sure I can answer this, as I think everything is fine Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

I get to request reimbursement of what I sepnd related to sports Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

I have used at least 10 different Corporate Expense Vendors over the years. Now that I've submitted multiple expenses to Forma for reimbursement, I can say that it's definitely the easiest process I've experienced. Login, website navigation, and submission are all very self-explanatory & user-friendly.

I also had to contact Forma Customer Service with a question about Eligibility - and that process was extremely simple & helpful as well. Review collected by and hosted on G2.com.

What do you dislike about Forma?

We noticed that the urls were not active for a couple of the web pages Forma shared with our Benefits Team (our employees were taken to an Error Page). I did report those issues to Forma - and they got them corrected. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Forma solves the problem of confusion around when & how to get reimbursed for wellbeing-related expenses. Review collected by and hosted on G2.com.

SX
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Forma?

More categroeis available for boost wellness. Review collected by and hosted on G2.com.

What do you dislike about Forma?

Not many available stores from the list(some store in particular open to the countries that user located in) Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

allow us quick submit and easy receive reimburstment. Review collected by and hosted on G2.com.

julia h.
JH
Tax Researcher II
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

This provides options that I normally wouldn't consider and to be able to purchase these items without using my owner personal funds is great. Review collected by and hosted on G2.com.

What do you dislike about Forma?

I wished that there were more low to mid range priced items. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

It allows me to try out different classes or programs without a full year commitment. I like that I can purchase items that will motivate or improve my health outside of standard medical treatment. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

It has really simplified what was a complex process, I'm very glad this platform is in use now Review collected by and hosted on G2.com.

What do you dislike about Forma?

I have no issues with this platform, it works really well as a user. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Submitting the request in the past was very complex and never knew if I had done it correctly, this platform makes that process much easier and helps correct any errors I make. Review collected by and hosted on G2.com.

Javier M.
JM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

The tool is super friendly, intuitive, easy to use, and the agents that approve or refuse the claims are very professional and quickly! Review collected by and hosted on G2.com.

What do you dislike about Forma?

For the moment, everything is perfect. Just a nice improovement: you should accept suscription to mobile apps suchs as Tinder ;) Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Todo bien hasta ahora. De verdad ninguna queja, óptimo hasta la médula :) Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

The different options of memberships. And the different stipends Review collected by and hosted on G2.com.

What do you dislike about Forma?

The prices of some of the items are way too high! Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

It allows me to have different funding outside of my normal paycheck, which is a plus in this economy everything helps. Review collected by and hosted on G2.com.

EB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

1. Immediately have a URL to track approved/denied. Can store this URL in my own issue tracker.

2. Very quick response for approved/denied.

3. Direct deposit shows up quickly. Review collected by and hosted on G2.com.

What do you dislike about Forma?

- Reference plan docs for what is an approved/denied expense could be easier to find.

- Add a feature that lets me describe my expense and the system would give me a approved/denied percentage and why. For example, "your expense has a 95% chance of being approved because it fits *reference the applicable plan docs section*.

Your system flagged this response as

"use of AI to generate part or all of a review violates our Community Guidelines. We’re unable to publish content that was not written in your own words."

These are my own, human, words. What more do I need to do? Oh yes, there is a captcha for that! Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Forma is a mostly automated, self-service, tool for submitting Perks+ expenses for my reimbursement directly to my paycheck. The self-service nature fits my asynchronous lifestyle: It's there for me when I need it, and it operates quickly when I do. Review collected by and hosted on G2.com.