Right from the beginning when researching options for Visitor management, Peter F from sales was beyond helpful and made iLobby the choice clear. I had a few meetings with him asking more questions each time, he was happy to assist. The options available for features they offer checked off every item I had for my unique need. Once I purchased the system, they assigned a "roll out" person to assist in the normal startup questions and implementation. I made requests for a handful of systematic changes and each one was met, and they followed up to ensure I was happy. Lastly, after the first month they assigned a continuing customer success person, in my case it is Thenoo, who is fantastic. After a couple months I had some more in-depth questions on getting reports, or how the background data worked. I even asked for some more custom interface changes. Thenoo addressed each of my questions via Teams meeting, and was able to share screens to walk me through things. One of the custom interface changes I asked about, she went directly to her design engineering team and got back to me with examples. All in all I am very glad I made the choice to go with iLobby, it was the clear choice. Review collected by and hosted on G2.com.

iLobby is quite user friendly and works great for my needs. The only change I requested was a different e-mail response when visitors get the initial invite. Review collected by and hosted on G2.com.

We were looking for a visitor management system to monitor who is in our building at all times to ensure the safety and security of both our employees and visitors. iLobby was incredibly easy to implement and integrated seamlessly with our existing systems. As a user, it simplifies tracking attendees for events. Additionally, iLobby makes the pre-registration process effortless for visitors, ensuring a smooth and efficient sign-in experience upon arrival. Review collected by and hosted on G2.com.

As part of the pre-registration process in iLobby, we upload a CSV file with a list of invitees to the event page for the corresponding event. However, the pre-registration email sent to visitors can sometimes be confusing for those who are unfamiliar with the process. When visitors fail to complete their pre-registration, it causes delays during the sign-in process on the day of the event. Review collected by and hosted on G2.com.

Very user friendly and easly to move around. Great support and communication from iLobby Account Managers. Easy integration in to our plant. Setup is pretty easy and adding in contacts and such can be done by bulk uploads in Excel. I use this daily for our sign in and sign outs. Emergency OS was just added but will help greatly with audits and paper trails during investiagtions into any kind of incidents. Review collected by and hosted on G2.com.

Some may find it somewhat consuming to get around if not tech savy as there is diffent menus feeding the same place and such but over all not bad and lots of support from iLobby if needed. Review collected by and hosted on G2.com.

Our facility was looking to replace the paper sign in process for our visitors and contractors so we decided to explore the option of utilizing iLobby. We like the digitilization of our visitor log book, each host is able to keep track of their visitors, and each visitor must review the site safety policies and sign off prior to entry. Overall, the technology behind this system provides everything that we have been looking for in terms of visitor and contractor sign in process and tracking of visitors. The setup of the kiosk was very easy and adding new hosts to the system has been easy to implement as well. Review collected by and hosted on G2.com.

The only downside so far to iLobby is not being able to find some resources that can be shared with hosts on the set-up of the system and tracking of visitors. The upside is that the customer support team has been great at answering questions within an hour of the requests and they have explained everything thoroughly as our facility learns to navigate through the system. Review collected by and hosted on G2.com.

I really like the Quick update when someone has logged in and our out. We really like having all our on site contractors identified while on site. It makes our workplace feel safe. An unexpected benifit do to the Sign in process is that i get instant visibility to each persons full name and phone number, so if i want to check in with them on todays work or additional work or special circumstances going on today, i am able to get in touch with the actual person on site doing the work. We are liking that all contractors complete the document review and signoff at the point of signing in. Review collected by and hosted on G2.com.

If a lot of contractors show up all at the same time to start work, they have to wait for each person to Log in. Review collected by and hosted on G2.com.

Having centralized the check in as well as getting a badge with their picture is very helpful. Being able to have recurring visitors without having to log all their information again helps. The fact that they can check out after their visit is helpful, but also the automatic check out at night helps too.

The interface is user friendly, so most of our visitors do not have issues trying to figure out how to use it. The fact that our employees can get a text message when a visitor is here, is very helpful because we don't have to chase them down anymore.

The implementation was easy, it is very easy to custom for indivual needs. When we had to reach out to our customer support, they were available immediately to help us. We use if every day, and it has been easy to integrate it to our daily routines. Review collected by and hosted on G2.com.

I've noticed that it does not take a picture all of the time. I haven't look into if it's an option we can disable for always to take pictures or use the pictures of the recurrent visitors, but would like to see if it's applicable. Review collected by and hosted on G2.com.

I love that it is customizable to the needs of your business and that you can advance register people for upcoming events. The badge print outs and dashboard features are also great --love that it is on demand. I would highly recommend to anyone wanting to simplify and track incoming and outgoing traffic for their business. Review collected by and hosted on G2.com.

I honestly like everything about the system so far. Review collected by and hosted on G2.com.

The easiest thing about using FacilityOS is how quick it is to invite a visitor to get onto our sites - I can invite a visitor within about 30 seconds - I can check if they have done the pre-registration allowing me to follow them up if they have not completed it - That's by far the best feature for us - Simple, Quick and easy to use Review collected by and hosted on G2.com.

That it asks me two times to login to the site, This is fairly annoying and is something new! Review collected by and hosted on G2.com.

We have used iLobby for over a year now. It has been very beneficial. The ability to sign people in and out and send invitations ahead of time has been amazing for us as compared to our standard practices before. Mark has also been wonder to work with! It also integrated with Outlook making scheduling so easy! Review collected by and hosted on G2.com.

At this time, I can't think of anything that I truly dislike. Review collected by and hosted on G2.com.

Extremely helpful and accurate - great ease of use! Review collected by and hosted on G2.com.

The updates that are uploaded are game changers! Review collected by and hosted on G2.com.