234 FacilityOS Reviews
Overall Review Sentiment for FacilityOS
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iLobby is much better than our previous gate management system. It has a clean, slick and usable interface, which is particularly important to us, as we have numerous clients using it as well. The dashboard and overview features are really useful, as are the ways that reporting features are built right into the system. Review collected by and hosted on G2.com.
We have very few issues with iLobby, and the ones that we have are very minor - for example, how you choose a time for a meeting bugs our team a little bit, and we'd love to have more control over the welcome email. But if these are the only problems we have, you can see how good it is. Review collected by and hosted on G2.com.
The emergency application allowed us to provide mass text alerts with important site closure information to all our employees and contractors which was critical to keeping our employees safe during the Palisades fire in Santa Monica. Review collected by and hosted on G2.com.
We have several instances where the blue-tooth badge printer would not print when needed. Thankfully iLobby was kind enough to replace them after a few trouble shooting attempts. Review collected by and hosted on G2.com.
Seamless integration, relatively easy to use, streamlines sign ins for our various types of visitors. Customer support has been great. Review collected by and hosted on G2.com.
It would be helpful to have more support with onboarding the product throughout our entire organization to make sure we are using the product to the best of our ability and that we are maximizing the features. Review collected by and hosted on G2.com.
Since we implemented iLobby across all of our facilities, it has significantly improved our visitor management process. With a high volume of daily visitors, iLobby has streamlined the manual tasks of signing in guests, having them acknowledge our safety and visitor documents, storing their information, and notifying their hosts upon arrival. The tool is user-friendly and has been well-received by everyone. Additionally, iLobby's support team is excellent, always providing prompt responses. Special thanks to Zach and Jessica for their outstanding assistance! Review collected by and hosted on G2.com.
So far, we have not found anything we dislike about iLobby. We will be launching the EmergencyOS module next! Review collected by and hosted on G2.com.
I've been able to onboard iLobby for our purpose with ease. Bringing in other employees that will be doing the day-to-day work has been a simple and intuitive process. We currently have hundreds of visitors checking in and out each day. We have only used the VisitorOS product so far. Review collected by and hosted on G2.com.
I cannot think of any negatives, I have been able to resolve any issues I have had with the onboarding support. Review collected by and hosted on G2.com.
It is very easy to use and does not take up a lot of space (compact). Our iLobby is used at our food manufacturing plant. I found it to be a very useful tool to manage our food defense program. With iLobby, we have improved our capability to know when we have contractors on site and whether their GMP training is up-to-date. Review collected by and hosted on G2.com.
It would be great as an added feature if employees could use their badge to scan in and out of iLobby when employees are visiting other sites within their organization. Review collected by and hosted on G2.com.
iLobby is very efficient to use. It's very helpful for sending alerts to employees when their visitors are here, relieving the work of our receptionist. It's emergency system is also very useful for keeping track of employees.
The customer support has been amazing, espeically Marc, and everyone we've spoken with has been very helpful and knowledgeable. Review collected by and hosted on G2.com.
The back-end of its website it easy to use but it's not always clear where to find the modules you're looking for, Review collected by and hosted on G2.com.
iLobby has been an AMAZING addition to our security system. It has saved us numerous hours of stopping work to allow entrance to visitors. The vendor, logs into iLobby, receives their visitor badge and alerts the person that they are visiting of their arrival via text and/or email. In addition, it alerts the visitor in the event of an emergency evacuation. Super simple to implement and integrate into our current security system. We use it every day, all day long. I only wish we had invested in this years prior. Review collected by and hosted on G2.com.
The only downside to iLobby is that we didn't get it years earlier. Review collected by and hosted on G2.com.
User interface, customer support, ease of implementation, ability to allow visitors to pre-register/checkin, Review collected by and hosted on G2.com.
If you have multiple access points and want to offer those as visitor entrances, each one needs a kiosk and license. It would be nice to be able to link those kiosks as one location/license. Review collected by and hosted on G2.com.
Ease of viewing of visitors. Keeping track of who has visited in the last month. It was very easy to implement the system and to set it up. Customer service is outstanding. Having the ability to record if they are a US citizen or not. Review collected by and hosted on G2.com.
Nothing I like everything about it. I am looking to have it installed in other locations. Review collected by and hosted on G2.com.
