FacilityOS Reviews (263)

Reviews

FacilityOS Reviews (263)

4.7
264 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and quick setup of FacilityOS, highlighting its intuitive interface that simplifies visitor management and enhances security. Many appreciate the reliable support and the ability to track visitors efficiently, although some note that the system can experience slow login times during peak hours.

Pros & Cons

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Verified User
G
Verified User
Mid-Market (51-1000 emp.)
More Options
"Comprehensive Visitor Management Solution"
5/5
What do you like best about FacilityOS?

I like that FacilityOS is an all-in-one solution that covers all aspects needed to monitor anyone arriving at our site. It tracks names, prints badges, provides orientation and quizzes, and ensures notifications reach the correct guests at our site. It's pretty straightforward to set up with their help. I also appreciate the ability to contact visitors through the mobile app and send out emergency notifications. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Nothing comes to mind Review collected by and hosted on G2.com.

Response from Rob Daleman of FacilityOS
Editedit

Thank you for sharing your positive experience with FacilityOS. We're pleased to hear that our all-in-one solution is meeting your needs for visitor management, including tracking, orientation, and emergency notifications. We appreciate your feedback and are committed to continuously improving our platform to better serve our users.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
More Options
"Streamlines On-Site Contractor Management and Absence Tracking"
4/5
What do you like best about FacilityOS?

Helps us manage our contractors on site, as well as being able to cross reference employee absences Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Sometimes can be glitchy when a contractor is asked to watch orientation videos when they have already completed them on their last visit Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS
Editedit

It's great to hear that FacilityOS is solving your contractor management challenges and ensuring compliance with document requirements.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
More Options
"Insightful Weekly Reports with Manager-Friendly Detail"
5/5
What do you like best about FacilityOS?

The weekly reports contain useful information. Level of detail is good for supervisors and managers. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

No issues with the platform. Works well for our site. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS
Editedit

We're glad to hear that you find our weekly reports insightful. Thank you for sharing your positive experience with FacilityOS!

CS
Chantelle S.
Processing Supervisor
Mid-Market (51-1000 emp.)
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"Helpful for Payroll, but Slows Down Usage"
2.5/5
What do you like best about FacilityOS?

I like getting notifications on my phone and a picture of who is clocking in or out as it allows me to be accurate with payroll. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

It's very slow and sometimes it takes so long that people refuse to use it. Review collected by and hosted on G2.com.

Response from Rob Daleman of FacilityOS
Editedit

Thanks for sharing your feedback. We’re glad to hear the notifications and photo verification are helping you stay accurate with payroll—that’s exactly the kind of visibility we aim to provide.

Slow performance isn’t something our customers typically experience, so we’d really like to understand what may be causing the issue in your case. Please reach out to our team at support@facilityos.com, and we’ll be happy to investigate and help ensure everything runs smoothly for you. We appreciate you taking the time to share your experience.

AW
Anthony W.
IT Support
Mid-Market (51-1000 emp.)
More Options
"Easy to Use, Quick to Implement, and Packed with Features"
5/5
What do you like best about FacilityOS?

Easy of use. Ease of implementation. Number of Features. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I have not found any yet. Could use training videos. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS
Editedit

We're glad to hear that you find FacilityOS easy to use and quick to implement. We appreciate your feedback and will take your suggestion for training videos into consideration for future improvements.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
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"Easy, Intuitivgratee, and Great for Managing Information and Documents"
5/5
What do you like best about FacilityOS?

its easy to use and intuitive . also manages all the information and documents Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

some times slow to implement new things as well as hard to get access Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS
Editedit

We're glad to hear that you find FacilityOS easy to use and intuitive, and that it helps you manage information and documents effectively. We understand the importance of implementing new features efficiently and are constantly working to improve in this area. We appreciate your feedback and will continue to strive for better access and faster implementation.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
More Options
"FacilityOS Makes Tracking On-Time Arrivals Easy"
4/5
What do you like best about FacilityOS?

FacilityOS logs entry time and helps us keep track of on time arrivals. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

FacilityOS will freeze if iPad does not a update. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS
Editedit

It's great to hear that FacilityOS is solving the problem of managing truck driver login procedures and helping to increase your docks cycle time. We're committed to providing solutions that benefit our customers.

David D.
DD
David D.
Environmental Health Safety Specialist
Mid-Market (51-1000 emp.)
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"Great product and easy to use."
5/5
What do you like best about FacilityOS?

I enjoy the fact that I can have someone invited and complete their paperwork before hand. This makes the process to bring someone on-site quick and easy. The system is also very user friendly. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I have added over 400 people to the system. Twice I had to remove someone and put them back in. Truly not a big deal. Review collected by and hosted on G2.com.

Response from Harshini Sri of FacilityOS
Editedit

Thank you for the thoughtful review! We're glad FacilityOS is helping streamline your on-site process and that the system feels easy to use — that's exactly what we aim for. Appreciate the note about re-adding users; we’ll share that with our product team to keep improving. And we love hearing that guests feel more valued with faster host notifications. Thanks again for recommending us!

Verified User in Food Production
UF
Verified User in Food Production
Mid-Market (51-1000 emp.)
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"Accurate Time Records, but Needs Better Real-Time Staff Counts and Timesheet Cross-Checks"
2.5/5
What do you like best about FacilityOS?

Keep accurate records of in and out times Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Good real time count on staff and ability to cross check time sheets Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS
Editedit

We're glad to hear that you find FacilityOS quick and easy to use for inviting visitors to your sites. We appreciate your feedback about the login process, and we will look into improving this for a smoother experience.

DS
Daniel S.
IT Tech
Enterprise (> 1000 emp.)
More Options
"Great tool in visitor management for safety, compliance, and security."
5/5
What do you like best about FacilityOS?

We love the app and the ability to easily check in and check out visitors, and keep a track who is in the building at all times. Real time reporting is also a huge plus. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Maybe have a training video or modules so new people can easily learn the product and services. Review collected by and hosted on G2.com.

Response from Harshini Sri of FacilityOS
Editedit

Thanks for the thoughtful review! We're glad FacilityOS is helping you stay on top of visitor activity and improve real-time visibility. Appreciate the suggestion on training resources — we’re always working to make onboarding even smoother and will take this into consideration.