Top Rated Expo Pass Alternatives
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I work for an association management firm and we have been looking to update our registration and badge process. We had outgrown the days of hand printing, stuffing badges, list pulling, and all of the time-consuming tedious items that go along with badges the old-school way.
We decided to try Expo Pass for the first time during our working meeting of 160 attendees to see if it was a good fit for our Summer meeting where we expect 700+ attendees. We were all surprised at how smoothly everything went. Our attendees loved it and the fear that we were going to lose our personal touch by upgrading our process was not an issue at all.
We instantly went from outdated processes from the early 2000s to modernization and sophistication! We are excited to grow with Expo Pass and utilize their mobile app and registration features in the future! Review collected by and hosted on G2.com.
Everything went smoothly and the customer service was accessible even after hours. Review collected by and hosted on G2.com.
42 out of 43 Total Reviews for Expo Pass
Overall Review Sentiment for Expo Pass
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I really loved how easy it was to setup the app and use the equipment for badge printing. Overall the process was quick and painless. Overall, the experience was great. Blanca and Noor were incredible to work with and provided excellent customer support. Everyone at our event commented on how professional and great the ExpoPass experience was. I would highly recommend to anyone hosting an in-person event. Review collected by and hosted on G2.com.
The only thing I disliked was the complexity and difficulty my vendors had using the lead capture feature of the app. It took quite a bit of time to get them onboarded and started, but eventually, it became easier. Review collected by and hosted on G2.com.
My organization used Expo Pass in 2024 for a 250-person conference we hosted. It was amazing. I couldn't have been more thrilled that we had moved past stuffing badges manually and having a check list to confirm attendees at check in. Expo Pass was easy to setup and very simple (and intuitive) to use. Our event was the first week of December 2024 and we are already looking at securing it again for the 2025 event a year from now. The support staff was wonderful and this time we will be adding the registration option as well. We can't wait to really dive in and use more of the services this coming year. Review collected by and hosted on G2.com.
I think the only think that was a little funky was the feedback report we got from our sessions. It was a bit tricky to review it all based on how the data comes back (a excel sheet with each attendee answering a single answer, per session). We already provided feedback though and the team was going to look into how to make that better. Review collected by and hosted on G2.com.
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ExpoPass provided event day check-in, badge printing, exhibitor lead scanning, session check-ins, and a whole event app for our annual Tech Summit. We had a dedicated person who helped and supported us in the months leading up to the event who was very quick to respond not only to my team, but also any questions that came in from our exhibitors and guests. We look forward to continuing to use ExpoPass for our future events. Review collected by and hosted on G2.com.
The Android functionalities in the app have gotten better over the past year, but still laking some of the features that Apple users have.
Would like to see some sort of gamification available in the app. Review collected by and hosted on G2.com.
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Expo Pass was so easy for our attendees to use! The had no issues getting into the app and the support team was super helpful in helping me fix any mistakes I made on the back end. Check in was quick and easy and our vendors loved it. All around great product. Review collected by and hosted on G2.com.
The only thing I would add is having staff schedules and staff notifications. Review collected by and hosted on G2.com.
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Easy to use product; appreciated the 1h call onsite to help us set up the equipment; everything ran smoothly, we had no issues. Packing was quick, instructions were clearly explained. Our attendees were impresses by the fact they could print their badges onsite. No need to have hundreds plastic badges on large tables. We used 3 iPads and 2 printers and it looked really nice and professional. We spent time sourcing for vendors and found Expo Pass pricing very competitive and appreciated the clear communication with their sales team. Review collected by and hosted on G2.com.
I would say that badges after 3 days could get worn up or curved. We just re-printed those badges. Review collected by and hosted on G2.com.
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This is an easy product to set up and use! We only use the badge printing capability for our event, but we love how easy it is to get up and running. Review collected by and hosted on G2.com.
I can't think of anything, really, because all we are utilizing is the badge printing capability. When we last looked at it, the app feature didn't have all of the functionality that we required. Review collected by and hosted on G2.com.
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Expo Pass is the most user-friendly and intuitive event management platform we have used. It is robust yet approachable. From event setup to user creation and attendee app, it is extraordinarily easy to get setup and launch live quickly. When we have had feedback or needed assistance their customer support has always been quickly to respond and very helpful, including adding features that we requested. Review collected by and hosted on G2.com.
When using Expo Pass for the first time to manage a large trade show a few years ago I had complaints about the onsite checkin workflow. Following my feedback the platform was updated and I no longer have those complaints. Review collected by and hosted on G2.com.
The transition from the sales team to the demo team for the platform, and finally to the post-event support team, was incredibly smooth. Each team member was informed, responsive, and ready to provide clear guidance, which gave us great confidence in using Expo Pass for our event. The onsite badge printing was particularly well-executed, helping us create a smooth check-in experience for attendees. Review collected by and hosted on G2.com.
A few additional features would further enhance the platform, such as more distinct badge labeling for different attendee types (speakers, sponsors, exhibitors), networking capabilities within the app, and a digital floor map for easier expo hall navigation. Review collected by and hosted on G2.com.
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The aesthetics of the registration page were great! Badge printing was attractive and pretty quick. Review collected by and hosted on G2.com.
Not for Conference with 1000 or more attendees, CEU tracks, group registration needs, or multiple sessions offered simultaneously. I've delineated the issues below:
1. Registration Page set-up has minimal customization at the time of our conference (Sept 2024). There is no way to indicate where you want your questions to show up on the ExpoPass registration form, nor what order you want the options from a drop down box to appear (ie. alphabetical order, number order, etc).
2. Session selections have no internal logic. Registrants can select multiple conflicting sessions. This plays havoc on the ability to know actual registration numbers verse mistakes. There is no way to make any session selections time slots mandatory. For multi day events several of our registrants missed the subsequent days because they did not select each day through the small drop down box at the top of the page.
3. There no way to print Attendee session selections. Session numbers cannot be printed on badges, mail merges, or even exported as an excel database. You have 2 options to retrieve this data, either export the "Session Pre-registration URL" which you can click for every user to see their selections, or you can download the Session Attendance report which is a roster for who is signed up for individual sessions. Neither report is useful if you want to look at what a group of individuals selected (or failed to select because they overlooked something, see number 2).
4. The only way to register groups through the system is through a Promocode system. We have several schools and Churches who register groups for our conference, and creating promocodes and invoicing those groups for their group amount through the promocode they purchased was our only option. This became cumbersome as promocodes at the time of our conference (Sept 2024) could only adjusted by the user to be either unlimited or one time use. We needed to create an additional database of promocodes and work with ExpoPass' Dev Team to ensure the appropriate limits were set, the promise was that these limits would take effect 1 to 2 business days after the request but in reality it was up to a week or beyond since the Dev Team would only review those requests weekly. Additionally the promocodes are tied to Registration Level and not to individual registrant. This makes sense in a "Tiered Ticket" scenario but for CEU tracks that have the same value as General Admission tracks this is a complete mess, as groups like schools and Churches who need promocodes to register their groups will have multiple different track needs. There should be an option to tie a promocode to the registration at the end rather than only to tracks.
5. The Exhibitor tab is completely unusable. When an exhibitor is inputted into the Exhibitor tab the ARE NOT included with the credentials that are printed. They need to be added to the Attendees tab in addition to being in the Exhibitor tab. In the Exhibitor tab only one person can be link with an exhibitor company. We have several publishing companies who come to exhibit at our conference and every one of them will send more than one person to assist at their exhibitor booth. This is "rectified" in the exhibitor portion of the app, but even there exhibitors can add their own personnel, but none of that info gets to the User and thus none of their personnel gets credentials for the event.
6. Attendees cannot also be Users. A User in ExpoPass is anyone who has access to the data to add attendees, manipulate sessions, or scan attendees at session doors for CEU tracking. For example, me as the client could not be registered as an attendee at my conference if I wanted to also control the data at my conference. The way around this is to create a separate email and generate 2 different sign-in profiles, one as a user and one as an attendee.s Review collected by and hosted on G2.com.
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Ease of use and implementaiton. The customer support Expo Pass offers is amazing. Review collected by and hosted on G2.com.
I cannot think of a single thing! The process was so easy and had everything I needed. Review collected by and hosted on G2.com.