EV Reach Pros and Cons

What I like most about the product

1. Very easy to install on computers

2. Using the tool is really easy and secure

3. The additional features that the tool has give me the ability to see in real-time if there is a problem with the computer

I can see the status of the CPU, Hard drive, Network, process running, and more...

4. Ease of Implementation

we are using it very frequently with our external Customers Review collected by and hosted on G2.com.

One thing that i don't like is the product doesn't support yet on SAML in Azure for SSO Review collected by and hosted on G2.com.

I work in a school that is 0.9 miles long from one end to the other. I use EV Reach every day. EV Reach saves me a lot of footwork. I can use it to remote into users' computers from my office and solve the easier problems that can be handled with a simple remote session. That feature alone saves me tons of time to work on computers and devices in need of repair. Review collected by and hosted on G2.com.

As for the downsides to EV Reach, I honestly wish the center of the screen would go to dark mode like the rest of the screen. After a long day in front of the screen, it would be nice to not have to strain the eyes reeding black letters on a white screen. I prefer the white letters on a gray or black screen. Review collected by and hosted on G2.com.

EVReach is an incredibly versatile and user-friendly tool that delivers immense value for remote access, IT management, and administrative tasks. As someone who works in IT and cybersecurity, I appreciate tools that streamline my day-to-day operations, and EVReach stands out for a variety of reasons: Simplified remote access, IT Management features, security-focused approach, and ease of use. Review collected by and hosted on G2.com.

performance lag quite often, pricing, and resource intensive Review collected by and hosted on G2.com.

The best thing about EV Reach is its seamless remote access with real-time diagnostics and strong security.

It’s user-friendly, highly scalable, and integrates smoothly with IT management systems, making IT tasks efficient and secure. Review collected by and hosted on G2.com.

While EV Reach is excellent, there are minor drawbacks:

- Advanced Setup: Some features can be complex to configure for new users.

- Mobile Support: Limited capabilities for managing mobile devices.

- Performance: Occasional latency during peak usage.

- Cost: Pricing may feel high for smaller teams. Review collected by and hosted on G2.com.

I like having the ability to see when a person on our network is available for remote support and can look into their computer specs before needing to even connect with them, this gives us a headstart on solving their issues quicker. Having the ability to search for an asset or person who controls the asset is a huge time saver as well! Review collected by and hosted on G2.com.

It takes a while sometimes for computers to be detected again after a restart when we can connect back to the remote person based on DNS but overall this is a small issue and doesn't impact our ability to get assets fixed in a timely manor. Review collected by and hosted on G2.com.

The most helpful part is how simple the interface is to learn and use. I love being able to pass on tasks to other licensed users and they can easily use the remote software to finish any outstanding tasks without delay Review collected by and hosted on G2.com.

I do wish there was a quick check box for not alerting the user that you are inside their device. At times, this would have been a nice feature to use. Review collected by and hosted on G2.com.

- Quick remote and reliable sessions

- Easy configuration and install

- Multiple functionalities to lock a remote user out to file transfers Review collected by and hosted on G2.com.

- Wake on lan is a struggle to set up

- Doesnt always update IP of Wifi devices and keeps old IP configurations. Restarts dont help

- Ghost admin mode is doable but at times a hassle to set up Review collected by and hosted on G2.com.

What I find intriguing about EV Reach is its focus on streamlined IT service management and remote support capabilities. It empowers IT teams by offering tools for automation, remote access, and endpoint management, which significantly enhances efficiency and reduces downtime. Its intuitive interface and robust functionality make it ideal for environments requiring seamless troubleshooting and proactive support across various systems. Review collected by and hosted on G2.com.

While EV Reach is a robust tool, some areas it present challenges depending on the user needs:

Complex Configuration for Advanced Features: Setting up certain advanced automation or integrations is a bit complex.

User Interface Limitations: While functional, the interface is not as modern or intuitive compared to some newer competitors.

Resource Intensive: Running the software on older systems or devices leads to performance issues, especially with extensive remote sessions or processes.

Limited Customization: The flexibility in tailoring certain features or dashboards to specific organizational needs feel constrained.

Cost for Scalability: The pricing model is not appealing to want us to scale up and require more licenses or add-ons. Review collected by and hosted on G2.com.

EV Reach is a great tool for remote support when working with on-network devices. We are able to remote it with a GUI or through a command line. It's simple to deploy scripts and to confirm they are working. The ability to deploy the agent was easy and it's very easy to push updates, Review collected by and hosted on G2.com.

1. As we go more remote since it works on-prem it does not have a good feature for helping with off network devices.

2. The sharing feature to share scripts with other users in our company does not work very well, it makes it hard to share scripts. Review collected by and hosted on G2.com.

It is a great product for an IT administrator to monitor machines. It is easy to use and also makes connecting with clients easy. It has great management tools and scripts available in the background. Review collected by and hosted on G2.com.

I like everything about EV Reach, the agent deployment options are very robust and allow us to use different polices with different endpoints that perfectly adapt to the needs of the team. Review collected by and hosted on G2.com.