Electric MSP Pros and Cons

The concept was good that the sales team sold us on. The ability to have the IT function done by a provider is something I think company could use. Review collected by and hosted on G2.com.

The overall experience didn't meet our expectations. Responses to support queries were slow and of poor quality. Simple IT tickets would take vast amounts of time and overall frustrated our team members. We increased team member satisfaction by ending our contract with electric.

Further, we had problems with IT projects and onboarding to Electric being mismanaged. For example, my computer was totally erased when they added jumpcloud due to misconfiguration.

Others may have a better experience going forward, but I would proceed with caution. Review collected by and hosted on G2.com.

Electric is perfect for startups looking to scale their entire IT lifecycle. It's allowed us to easily come up with onboarding processees and solutions for new hires, along with helping us ensure a level of compliance and security for all employees. The customer support is also incredible, they've been a huge help when it came to rolling Electric out across the company. The device procurement feature has been awesome as well. Review collected by and hosted on G2.com.

I don't think implementation would have been as easy if we didn't have a dedicated Electric team. There are a ton of different steps for getting new users setup and in a startup space, a lot of people have never done something like this before so they got stuck. And even as an admin, sometimes I forget that I need to trigger the second MDM email (it's not automatic). But, Electric is constantly making improvements and changes! Plus, they worked with us to get our own onboarding steps and documentation accurate to help future employees. Review collected by and hosted on G2.com.

The ease of use and modernality of the system is excellent. Having most things in house all-in-one is a big bonus. The ccustomer service and attitude of the helpdesk is typical wonderful! Review collected by and hosted on G2.com.

It would be much more helpful if Turbine had more customization options such as reordering the Configuration Roles in Department Settings section. We would love for these to be sortable A-Z.

It would also be great if Turbine allowed us to add in specific permissions levels for each Department Setting under the Configuration section Review collected by and hosted on G2.com.

Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee. Review collected by and hosted on G2.com.

There are some finer details of onboarding and laptop provisioning that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them. Review collected by and hosted on G2.com.

We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote organization, this makes it feel like Electric is just part of our team. Review collected by and hosted on G2.com.

We haven't had any major tech issues during the two years we've been with Electric, but at some point, there might be a time when hands-on assistance may be the best solution. But this reality has more to do with our choice to be a remote organization than it is an issue with Electric. Review collected by and hosted on G2.com.

Electric has real time it support with AI powered it assistant. Review collected by and hosted on G2.com.

No downside of electric. It has a great team support also. Review collected by and hosted on G2.com.

The excellent portal interface is clear and concise for my staff to use. The speed and talent for support are top-notch. The platform's features and functionality are also superb and continually being improved. Review collected by and hosted on G2.com.

The only limitation I see is when a staff member wants front-line support via telephone. While my staff is comfortable accessing support directly via Slack, some members prefer the traditional method of speaking to someone live immediately when/if they have an issue. Review collected by and hosted on G2.com.

Electric enables us to have a full scale IT solution, despite only being a small start up team. They enable us to tech onboard our employees and have standard IT and security practices that exceed our business maturity. They also lighten the IT helpdesk load on our internal team. Review collected by and hosted on G2.com.

They have continued to develop their Turbine system to allow for greater self-administration of IT tasks. I occasionally need to reach out to support for help administering from Turbine. Review collected by and hosted on G2.com.

We do not have an IT department, and Electric has become our go-to expert on all things IT. We have a pretty extensive tech-stack, and they easily run all of our onboardings and offboardings for all of our different applications, as well as troubleshoot any issues with those applications. Review collected by and hosted on G2.com.

Electric does have a capability where they can store your computers for you (and therefore wipe them, set them up for new hires, etc.) but this function is too expensive for us at this stage. It probably works pretty well but is likely unrealistic for smaller companies. Review collected by and hosted on G2.com.

Electric's model was not a good fit for our organization. There was very little we liked about the service, and felt mostly like we were paying to be frustrated and end up solving most of the issues ourselves. Review collected by and hosted on G2.com.

Everything. They didn't do what they were contracted to do, the IT support was so poor my staff was doing their own IT support. Terrible experience. Review collected by and hosted on G2.com.