Electric MSP Reviews & Product Details - Page 4

Customer service is exceptional. Our account manager is very helpful and makes himself available regularly to touch base with our team. Review collected by and hosted on G2.com.

Only improvement I have recommended is a checklist for on and offboarding that you can physically click off once the task is completed. They are working on that functionality. Review collected by and hosted on G2.com.

The customer service team is quick to reply on Slack. Their platform is very user-friendly and makes onboarding new employees easy. Review collected by and hosted on G2.com.

We hire new employees very quickly, with an immediate start date. It sometimes takes a few days for the laptop confirmation to go through, which can be frustrating when we're trying to move quickly with onboarding. Review collected by and hosted on G2.com.

After transitioning to remote work in 2020, Electric saved us! Whenever any of employees has an IT concern, Electric is easy to reach through the Electric app or Slack, and they always respond within ten minutes. Electric can remote into our employees' computer and usually fix the problem right away. They're also flexible with device types, and they've been a great partner. They're more cost effective than our former IT service provider, and we're way happier with the service. Review collected by and hosted on G2.com.

Personally haven't experienced any downsides while using Electric. Review collected by and hosted on G2.com.

The care for their customers is clear -- our CSM meets with us weekly to make sure all the humps and bumps are resolved. Review collected by and hosted on G2.com.

The online/slack only interface is tough when trying to resolve certain IT issues. I wish they had the ability to take over computers and debug directly. Review collected by and hosted on G2.com.

Electric provided a seamless experience for our employees. It's easy to chat via Slack, and employees are getting faster service. Review collected by and hosted on G2.com.

Nothing - our experience has been great and easy to use Review collected by and hosted on G2.com.

The ease of working with Electric. The staff is professional and knowledgeable. Review collected by and hosted on G2.com.

Sometimes it's challenging working via Slack messages. Review collected by and hosted on G2.com.

not very good. response was slow and I did get monthly meetings Review collected by and hosted on G2.com.

service dropped dramatically. I couldn't get real help Review collected by and hosted on G2.com.

They continue to get better day by day!!! Review collected by and hosted on G2.com.

Establishing protocols for overall business needs. Often times we need to provide additional support beyond what a technician may provide. Some users feel that Electric lacks in providing detailed solutions or follow through. Our business needs are rather unique so often times a "scripted" answer is not necessarily the correct solution. Also some issues could be resolved fasted if users had the ability to speak rather than chat. Review collected by and hosted on G2.com.

I like the features and accessibility for Electric. Review collected by and hosted on G2.com.

We need support bolstered with more techs; tickets lag to resolution. Review collected by and hosted on G2.com.

Electric has taken off so much of my day-to-day when it comes to dealing with employee requests and tech issues and network problems. I can actually focus on my job, which is to do HR, rather than someone who is locked out of their email because they forgot their password! Also, I like the ability to track machines and issues in Electric's Turbine portal, and plan on and off-boarding. Review collected by and hosted on G2.com.

You have to train your people how to talk to Electric to optimize their experience. 90% of what goes slowly is because of user error or miscommunication. Review collected by and hosted on G2.com.