Electric MSP Reviews & Product Details - Page 3

My favorite thing about Electric is its Slack integration. We are a Slack-heavy culture, so it's been great to access them there directly when any of our users need help. Their response time is usually pretty solid as well. Review collected by and hosted on G2.com.

This may be more symptomatic of our scaling pain points, but Electric is somewhat disorganized with managing our stack and troubleshooting issues. Their agents do not always have the correct information when we reach out, and we waste time completing tasks when this happens. Review collected by and hosted on G2.com.

Love communicating with Electric via Slack. Makes it easy to track conversations and the status of requests. Love how easy it is for them to take over our computers to solve issues in real-time. Electric has been able to solve 100% of our requests in a timely manner. Their team is very helpful and the account managers are proactive at seeking feedback and looking for ways to provide assistance. Review collected by and hosted on G2.com.

Not being able to call Electric in an IT emergency. Less support coverage at weekends. I believe they are addressing both of these pain points. I wish we were able to get access to better software subscription pricing through Electric given the number of companies they provide support for. Review collected by and hosted on G2.com.

Electric is very helpful in streamlining the on and offboarding process! I have found value in the automation this provides, and it cuts down on the time that I have to spend making sure that accounts have been created, welcome emails have been sent, and the new hires have been entered into our systems. We have a great CSM who goes to bat for our company whenever we have an issue and is on top of our account needs! Review collected by and hosted on G2.com.

Sometimes the help desk is not as competent as I would like. I have found that additional training does help, but I would like to see a change in processing sensitive requests! Our CSM has done a great job managing up this department and has helped to get us what we need when we need it. Review collected by and hosted on G2.com.

What I enjoy best is Electric's ability to take something seen as bespoke and turn it into a consistent service offering. Review collected by and hosted on G2.com.

Nothing in particular. Perhaps a phone or email option for those who just do not function well with Slack. Review collected by and hosted on G2.com.

Electric is a great solution for companies who need IT support, but do not want to hire in-house (either they're too small, or fully remote like us with different priorities.) My favorite feature is the help desk integrated into Slack. It's nice to not have to deal with downloading additional software. Turbine (their people and device management platform) is easy to use and has a lot of great features. Electric is also always working to improve user experience and up their features. As far as basic IT support, Electric is a great solution and has taken a lot off of our plate with device management (MDM), onboard & offboards, IT security projects, and small technical issues. The customer success team at Electric does a great job answering questions and concerns and helping with projects. It's wonderful to have help with different large projects (for an additional fee typically) that our team doesn't have the bandwidth for. Review collected by and hosted on G2.com.

I dislike that Electric can only support specific applications and can't help at all with applications they don't support. Before signing up, verify that they can support a majority of your apps, otherwise there's little Electric can do for your company. If they don't support the app, they can't answer questions/inquiries about the app or provide on/offboarding support. I don't think my company realized the magnitude of this while signing up. Review collected by and hosted on G2.com.

Electric has played an essential role in the improvement of our company's security and compliance. Without Electric, it would have been challenging to manage and protect company-owned devices. Electric also helped us implement security policies and anti-virus software to safeguard the private health information that we deal with in the Healthcare industry. Review collected by and hosted on G2.com.

The cost of upgrading our plan from the BASIC package to the PRO package is pretty significant. However, I understand that more comes with this, including the live help desk and more assistance from the support team, which is also substantial in terms of service. Review collected by and hosted on G2.com.

I love the onboarding process of new hires. Electric automates the whole onboarding process (depending on what can be done on their side) and makes things very simple. Support times for my team are fantastic, and all techs are very knowledgeable about IT needs. Review collected by and hosted on G2.com.

There was a bit of slowness on the ramp-up with Electric and a slight miss-step with moving our Jamf Instance, but these are things that we're quickly addressed. I would prefer that Electric could go into my apple business company store, and convert the purchases without the need for me to take the extra step to do so if I give the approval to do so. I do understand why they do not do so though. Overall, the experience hasn't given me much to dislike. Review collected by and hosted on G2.com.

Electric has multiple teams and disciplines for wide coverage of IT needs. For small-to-midsized companies, or those with small IT teams (such as our 2-person team), rather than hire a junior IT member with minimal experience, we can have multiple experts and specialists to consult with. I also appreciate how Electric aims to improve its services and platform, and strives to heed and digest any feedback we have for them. We have had meetings with their product teams actually to test drive and beta their improvements and changes. Electric is very open to communication and dialogue, and we never hesitate to be honest with them, nor vice versa. Review collected by and hosted on G2.com.

Because they are continuously hiring and expanding their numbers, we do have to insist upon consistency as well, rather than having to constantly train new agents with our documentation and needs. Though communication is open, it occasionally requires multiple pings before determinant answers or solutions are reached. Review collected by and hosted on G2.com.

Electric takes the work of five full-time employees and distributes it across their staff to provide a level of support that is unparalleled. Review collected by and hosted on G2.com.

I have no gripes with Electric that are top-notch. If I had to say one thing, they only support 99% of the software we use. However, when you are talking 100s of SaaS products, some custom-built, that is more than acceptable. Review collected by and hosted on G2.com.

- Hands-off IT support

- Streamlined onboarding/offboarding

- Easy setup process

- Reasonably priced Review collected by and hosted on G2.com.

Not dislikes, just nitpicks/wants:

- Tracking numbers added to equipment details on the onboarding page.

- A "hardware recommendations" feature. It'd be nice if Electric suggested hardware options to choose from that were deemed reliable/cost-effective, since I think you'll likely have good insight into this.

- More granular options for system configurations through Jamf & Kaseya (i.e. toggling individual computer settings). Review collected by and hosted on G2.com.