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88 Eddy Reviews
Overall Review Sentiment for Eddy
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The onboarding packets and its easy customization is a true life saver for onboarding new hires. I appreciate being able to customize any document into a fillable text and/or signable document. The appearance of the finished product is neater looking than using other document signing software. It's nice for each employee to have their own profile that they can update or make changes to. Review collected by and hosted on G2.com.
One downside is overall the monthly cost. With other software you pay a price to send the documents and there's no continuing cost. We have discussed cutting Eddy out as we have to decide is it a necessity - or a nicety? Review collected by and hosted on G2.com.
As a customer of Eddy.com, I have consistently been impressed by their exceptional customer service. The team they have assembled at Eddy is everything you would hope to find as a customer - polite, friendly and relatable, all while maintaining a professional profile. When team members who are well-versed and knowledgeable, whether the topic be technical or business-related(ie., navigating the online platform/app and onboarding guidance), are confident while also maintaining a high level of approachability, it creates an environment where customers feel supported, valued, and empowered to effectively address any challenges. Whatever your goal is, it's Eddy's goal, and there's a whole team of people to back you up and help you get there! Review collected by and hosted on G2.com.
While my experience with Eddy.com has been overwhelmingly positive, it would be an added bonus if certain featuers of their platform which are not relevant to my needs (ie., payroll and hours) could be removed with an interface customization option. Review collected by and hosted on G2.com.
When I was starting my business, I got an outrageous quote from a PEO (Professional Employer Organization) to run my payroll. As a good procurement professional, I did some extensive research on the industry, and Eddy stood out as the favorite from a healthy field of competitors. From the first call until today, they continue to deliver on their promise to make payroll (and more!) simple and easy. The fact that I can manage payroll so easily and cost-effectively is a definite thing to love about about. BUT what I like best about Eddy is that they are large enough to have an incredibly professional product, and small enough to be able to take calls from a small user like me and implement changes that I need for my business. Their entire team, from Lauren to Tarey to Adam, is incredibly responsive, professional, and friendly! Review collected by and hosted on G2.com.
The only small dislike I have about Eddy is that as a young company that is still building and perfecting their solution, they will occasionally have a simple bug in the system that prevents me from getting something done immediately (as a new business owner, I can understand how this happens!). They are always incredibly responsive and I can usually get any small issues resolved in a matter of hours. Review collected by and hosted on G2.com.
Almost ready to "go live" with our first payroll, and the entire process has been a relative breeze. The set-up is fairly do-it-yourself, and while that might sound intimidating, the actual experience is anything but. I've quickly received effective support and assistance when I've needed it. Review collected by and hosted on G2.com.
Certain aspects of the set-up haven't exactly fit our needs. (e.g. timekeeping, PTO) In those cases, Eddy's engineers have either worked (quickly!) to develop something new, or we've been able to adapt to their system paramenters. The latter might not work for all companies, but we have the advantage of being relatively small with flexible ownership. Review collected by and hosted on G2.com.
Working with Eddy is like walking into your favorite restaurant where everyone knows your name. Lauren, my CSR is always quick to answer any concerns I may have! Review collected by and hosted on G2.com.
I wished they would intergrate with Aloha. Review collected by and hosted on G2.com.
They have an easy system to work with for recruiting and onboarding. I only used the recruiting aspect of there services. Customer service is very prompt and helpful. Very nice as well Review collected by and hosted on G2.com.
I could not find anything to complain about with Eddy. Review collected by and hosted on G2.com.
The Eddy team is amazing, always answers the phone, responds quickly to email. They were great before with the ADP platform, but even better now. Love all the reports, Time off Requests and Calendar! Review collected by and hosted on G2.com.
Have not discovered anything yet that is an issue. Review collected by and hosted on G2.com.
