DoorLoop Reviews (251)

Reviews

DoorLoop Reviews (251)

4.8
251 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of DoorLoop, which simplifies property management tasks like rent collection and tenant communication. Many appreciate the comprehensive features that keep everything organized in one place, making it easier to manage multiple properties. However, some users note that the payment processing can take longer than expected, which may cause delays in fund availability.

Pros & Cons

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Patty H.
PH
Patty H.
"Simplifies Financial Reporting, But Setup Was Tedious"
4.5/5
What do you like best about DoorLoop?

I like DoorLoop because of its ease of use; it behaves like a checkbook, which is less intimidating since everyone has used one before, making it familiar. The reports are intuitive, easy to build, and can be customized to conform to what CPAs are looking for. I also find that it's better than our previous software, Rent Manager. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Ohhhhh - that was a BIG headache. We were told before we signed on that we would be able to upload the Rent Manager historical data directly into DoorLoop. That turned out NOT to be true. I had to manually input all of the historical data. We ended up losing some detail b/c we did not want to input at a very low level. Review collected by and hosted on G2.com.

Response from Elizabeth Shackelford of DoorLoop

Helping your business succeed is what we're all about, Patty! We appreciate the feedback, and will pass your notes along to our team. Thanks for trusting us with your property management needs.

Cande M.
CM
Cande M.
Small-Business (50 or fewer emp.)
"Effortlessly Manages Rental Properties"
5/5
What do you like best about DoorLoop?

I use DoorLoop for my rental properties and it really helps by doing all the work for me in emailing about rent due and when it is late. I like that the renters have access to their account and can pay through it. The setup was very easy to learn, and when I had any questions, I just asked in the chat and got an answer promptly. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

I wish there was a way to connect DoorLoop with QuickBooks. Also, maybe a few more reports like for maintenance reporting. Review collected by and hosted on G2.com.

NK
Natalie K.
Small-Business (50 or fewer emp.)
"Streamlined Property Management with Excellent Communication"
5/5
What do you like best about DoorLoop?

I use DoorLoop for property management as a property manager's assistant. It's a good way to contact and keep up with the owners and renters, making communication smooth. I really appreciate the organization that DoorLoop provides. I also enjoy that I can easily get bills to property owners. The initial setup was very easy, and everything works great with it. I would rate it a 10 out of 10 in terms of recommending it to a friend or colleague. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Some features take too many steps to complete Review collected by and hosted on G2.com.

Response from Elizabeth Shackelford of DoorLoop

Thank you for trusting DoorLoop with your growing business needs, Natalie!

Xavier C.
XC
Xavier C.
Director de Proyectos Arquitectónicos
Small-Business (50 or fewer emp.)
"Highly User-Friendly and Easy to Use"
4.5/5
What do you like best about DoorLoop?

It is a highly user-friendly and easy-to-use application Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Perhaps the most complicated part is how extensive the program is; there are multiple ways to do things, which can sometimes be overwhelming and repetitive. Review collected by and hosted on G2.com.

Response from DoorLoop Bitton of DoorLoop

Hi, Xavier. Thank you so much for trusting DoorLoop with your growing business! We're honored to be your property management software partner.

Izabella V.
IV
Izabella V.
Office managment
Small-Business (50 or fewer emp.)
"Streamlined Property Management with Ease"
5/5
What do you like best about DoorLoop?

I use DoorLoop to manage my rental properties all in one place. It simplifies tasks like rent collection, maintenance requests, and accounting, which really saves me time and keeps everything organized. What I like most about DoorLoop is that it has everything in one dashboard, so I don't need to switch between different tools or spreadsheets. The automation features are a big plus as they handle reminders and recurring tasks smoothly. The initial setup was also easy. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Could use more customization in reports and notifications Review collected by and hosted on G2.com.

Response from Elizabeth Shackelford of DoorLoop

Saving you time is our superpower. ⚡ Thanks for the feedback, Izabella!

DM
Devendra M.
Group Head of IT
Small-Business (50 or fewer emp.)
"One of the Best Solutions for the Rental Property Business"
5/5
What do you like best about DoorLoop?

This is one of the best solutions for the rental property business. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Support seems to be based on US timelines, which doesn’t align with our business timelines and isn’t helping us. Review collected by and hosted on G2.com.

Response from Vienna Stivala of DoorLoop

Thank you so much for this, Devendra!

We are so glad to hear that DoorLoop has been a valuable solution for your business across admins and tenants alike!

On support timing: you're right to flag that. We currently run on US hours, and your feedback is valid and noted. We'll pass this feedback along to my team directly. In the meantime, our in-app chat, email, and Help Center are available any time, even outside live hours.

Thanks for taking the time to share this with us!

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Effortless Property Management, Stellar Communication"
5/5
What do you like best about DoorLoop?

I like using DoorLoop for everything, like helping residents pay rent, manage maintenance requests, and communicate with tenants and applicants; it's awesome! I also appreciate the timely communication with residents, which is super helpful. Signing leases is easy, and sending maintenance updates to residents is smooth. Setting it up was very easy for us. It's like having several more people helping out since we have a small staff. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

When something changes, just a small update would be helpful so we are not surprised that something changes or is located in a different location or different way to do something. Review collected by and hosted on G2.com.

Luisa E.
LE
Luisa E.
Small-Business (50 or fewer emp.)
"Effortless Property Management, User-Friendly Interface"
4.5/5
What do you like best about DoorLoop?

I find DoorLoop to be the easiest platform with options like chatting with possible tenants, tracking payments effortlessly, and listing properties seamlessly. The initial setup was very easy, and I had help from the team, which made the process smooth. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

I find the messaging feature lacking when someone applies for a property. I'd like to be able to set up exactly what I want AI to tell or ask the person. Review collected by and hosted on G2.com.

Response from Elizabeth Shackelford of DoorLoop

Hi Luisa, we love simplifying your life as a landlord! We appreciate the feedback regarding messaging. We're happy to talk further, please connect with us at support@doorloop.com.

Ricky R.
RR
Ricky R.
Owner
Small-Business (50 or fewer emp.)
"Amazing Customer Service, Easy to Use, and the Content We Need"
5/5
What do you like best about DoorLoop?

Customer Service is Amazing

Easy of use

And Content is what your need Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

I have to admit that th egg e is nothing that pops into my mind that is negative Review collected by and hosted on G2.com.

Response from DoorLoop Bitton of DoorLoop

Hi, Ricky! Hearing that customer service, ease of use, and the content all landed exactly right means a lot to the whole team. Thanks so much for taking the time to share this with us.

Tom S.
TS
Tom S.
Small-Business (50 or fewer emp.)
"Effortless Rent Collection, No More Lost Checks"
5/5
What do you like best about DoorLoop?

I use DoorLoop for collecting rent, and it has eliminated the need to deal with checks. I like that rent is paid directly to my bank account and posted in DoorLoop, preventing any lost checks in the mail. Switching from QuickBooks, I appreciate that DoorLoop lets me collect rent automatically. Although I just started using it, I already find these features beneficial. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

nothing yet Review collected by and hosted on G2.com.

Response from DoorLoop Bitton of DoorLoop

Your team and your business deserve only the best. Glad to be your property management software partner, Tom!