Memory Cafe of the Red River Valley is a small nonprofit run by co-founders on a volunteer basis. We started using DonorDock at exactly the right time for us to continue to grow. We love DonorDock because it:
-Saves time: Both cofounders of Memory Cafe have jobs outside of the nonprofit and we need tools which help maximize our time. DonorDock helps us maintain our records quickly and efficiently. The action board component also helps prioritize tasks which allow us to maintain effective relationships with our donors and other stakeholders.
-Maintains accurate records: Having a current and usable contact list has been important to our growth as an organization. Prior to utilizing DonorDock we experienced maintaining contact information on a spreadsheet, and the frustration that follows when columns on the spreadsheet become misaligned.
-Outstanding customer service- DonorDock has been easy to work with, and the company is very responsive to consumer feedback. We are finding that DonorDock adds features before we know we need them. For example, we were just realizing as an organization that we need to track volunteer hours. Within days of this realization DonorDock announced the ability to track volunteer hours within the program. Review collected by and hosted on G2.com.
I can't say there is much that I dislike because the developers are so responsive to feedback and willing to change DonorDock to meet the needs of my non-profit. Review collected by and hosted on G2.com.
Video Reviews
Powerful and well designed tool for non-profits
Finally, a donor CRM that makes my life easier!
DonorDock has cut hours of my work organizing donor data!
133 out of 134 Total Reviews for DonorDock
Overall Review Sentiment for DonorDock
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DonorDock's biggest strength is its easy-to-use interface. Compared to other CRMs, it is intuitive, simple, and sleek. The DD team understands that not every non-profit has a full size fundraising team that is diving deep into the numbers and running complex reports. This platform is built for the smaller teams that need quick access to donor data, with the commonly-used information front and center.
Customer support is another big strength for DonorDock. The team is very responsive and friendly. They take feedback into account and investigate issues. The team often implements the community's most-requested changes. There are times when I've had issues with DonorDock, and even though the feature I desired wasn't yet a reality, the support team went out of their way to find a workaround for me.
DonorDock has tools that make it easy to track how you are communicating with donors and assign team members to tasks. The tools go beyond simply storing donation data, but in a way that is sensible and applicable to the work that fundraisers should actually be doing on a daily basis.
Lastly, the pricing of DonorDock is much more reasonable than other CRMs out there. I think DD is an excellent choice for MOST nonprofits out there, especially those who are working with limited budgets and smaller teams. Review collected by and hosted on G2.com.
DonorDock lacks some of the more in-depth reporting tools found on other CRMs. The platform can also be a bit laggy or buggy at times. Overall, these issues have been minor and have not caused us to regret choosing DonorDock. Though, I wouldn't recommend this CRM for very large nonprofits who need top-of-the-line, complex fundraising software. Review collected by and hosted on G2.com.
DonorDock is easy to use and well-organized. As a start-up nonprofit, I don't have time to organize my donor fundraising actions. DonorDock takes care of that for me. Developing campaigns is easy. The one time I was having technical trouble, the staff at DonorDock responded quickly and got me through the issue knowledgably. I found getting started with DonorDock to be easy as well. Review collected by and hosted on G2.com.
DonorDock has lots of features that I am sure are very useful, but I don't use some of them because I am not quite ready to. I do know that DonorDock offers webinars that would probably help with this, but I have not had the time to take advantge of those. Review collected by and hosted on G2.com.
I have used several CRMs and Donor Dock is the easiest to use in my opinion. They also have great customer service and I have found that the training they offer is very helpful. It was easy to get started and the price is really good. I like that they don't charge more for additional features or for more constituents like many CRMs. Review collected by and hosted on G2.com.
I don't really use the nudges feature. It is a good idea in theory, but I find it not that useful. Review collected by and hosted on G2.com.
DonorDock is extremely user friendly and customer service is very prompt and helpful! The smart response feature is like having additional staff! Also, DonorDock's pricing is very fair! I was most concerned about the implementation and integration process, however, the customer service team was very helpful and put me at ease every step of the way! Review collected by and hosted on G2.com.
Honestly, I haven't not found anything I dislike at this moment. Instead, I keep finding more features that are just so refreshing to see in a fundraising CRM! Review collected by and hosted on G2.com.
DonorDock is very easy to implement and use, and has a simplicity about it even though it utilizes a ton of features. The free version is fantastic as a donor management platform. While you don't get any email/marketing use on the free version, the rest of the features that can be accessed are great and include complete donor management with giving pages that have QR codes available to download. The responsivenes of their customer support team is excellent (intelligent and friendly!), whether they have the answer or need to find it. I personally have used DonorDock frequently, across many different nonprofit organizations. The reports that you can run give you mass amounts of necessary data, whether you use their defaults such as LYBNT (last year but not this) and SYBNT (some year but not this) or create your own custom ones. These are great to use in conjunction with the marketing/email lists to continue to reach out to your donor network. Review collected by and hosted on G2.com.
Because DonorDock is fairly new still, there are some features that are still in development, or not yet slated to add to the platform. It will be interesting to see the growth of DD as they become even more competitive in the Donor Managment Platform arena. Also of interest to note, the text messaging feature (text-to-give) has a full 10 digit number intsead of a 4-6 easy number which can be cumbersome when using it for marketing purposes. Review collected by and hosted on G2.com.
Simple and effective user interface and incredible Nudge system. We reviewed several systems and have come to really appreciate how easy DonorDock is to use, implement, and integrate into our current systems. Review collected by and hosted on G2.com.
This is a great solution for our organization. There is some setup require to connect APIs, so some technical understanding is useful. Review collected by and hosted on G2.com.
DonorDock has literally been life changing compared to our previous CRM. Not only is it much more intuitive to use, but when I do have a question, there are customer service options at my fingertips. Weekly office hours to ask questions have been incredible and have really allowed me to put my DonorDock subscription to use. I am already seeing how impactful it is in keeping on top of donations and follow ups. Review collected by and hosted on G2.com.
I have no dislikes. Any imperfections with DonorDock are quickly addressed by their outstanding team. Review collected by and hosted on G2.com.
The customer support is excellent, the platform is easy to use, and implementation is simple. Review collected by and hosted on G2.com.
I can't think of one, so far, I love everything about DonorDock. Review collected by and hosted on G2.com.
DonorDock is incredibly easy to use, has an intuitive user interface, a fantastic customer support team, and powerful capabilities for being such a small team. I loved that implementation and set up took hours not weeks, it blew my mind. Review collected by and hosted on G2.com.
DonorDock can sometimes have bugs, but it's not often and hasn't dirupted my daily activities. There are a few limitations when it comes to setting up "event" pages and customizaiton in terms of branding (few font options, no video embed, etc.) but none of these things come close to outweighing the pros of using the software. Review collected by and hosted on G2.com.
