Video Reviews
Powerful and well designed tool for non-profits
Finally, a donor CRM that makes my life easier!
DonorDock has cut hours of my work organizing donor data!
130 DonorDock Reviews
Overall Review Sentiment for DonorDock
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DonorDock is extremely user friendly and customer service is very prompt and helpful! The smart response feature is like having additional staff! Also, DonorDock's pricing is very fair! I was most concerned about the implementation and integration process, however, the customer service team was very helpful and put me at ease every step of the way! Review collected by and hosted on G2.com.
Honestly, I haven't not found anything I dislike at this moment. Instead, I keep finding more features that are just so refreshing to see in a fundraising CRM! Review collected by and hosted on G2.com.
DonorDock is very easy to implement and use, and has a simplicity about it even though it utilizes a ton of features. The free version is fantastic as a donor management platform. While you don't get any email/marketing use on the free version, the rest of the features that can be accessed are great and include complete donor management with giving pages that have QR codes available to download. The responsivenes of their customer support team is excellent (intelligent and friendly!), whether they have the answer or need to find it. I personally have used DonorDock frequently, across many different nonprofit organizations. The reports that you can run give you mass amounts of necessary data, whether you use their defaults such as LYBNT (last year but not this) and SYBNT (some year but not this) or create your own custom ones. These are great to use in conjunction with the marketing/email lists to continue to reach out to your donor network. Review collected by and hosted on G2.com.
Because DonorDock is fairly new still, there are some features that are still in development, or not yet slated to add to the platform. It will be interesting to see the growth of DD as they become even more competitive in the Donor Managment Platform arena. Also of interest to note, the text messaging feature (text-to-give) has a full 10 digit number intsead of a 4-6 easy number which can be cumbersome when using it for marketing purposes. Review collected by and hosted on G2.com.
DonorDock has literally been life changing compared to our previous CRM. Not only is it much more intuitive to use, but when I do have a question, there are customer service options at my fingertips. Weekly office hours to ask questions have been incredible and have really allowed me to put my DonorDock subscription to use. I am already seeing how impactful it is in keeping on top of donations and follow ups. Review collected by and hosted on G2.com.
I have no dislikes. Any imperfections with DonorDock are quickly addressed by their outstanding team. Review collected by and hosted on G2.com.
The customer support is excellent, the platform is easy to use, and implementation is simple. Review collected by and hosted on G2.com.
I can't think of one, so far, I love everything about DonorDock. Review collected by and hosted on G2.com.
DonorDock is incredibly easy to use, has an intuitive user interface, a fantastic customer support team, and powerful capabilities for being such a small team. I loved that implementation and set up took hours not weeks, it blew my mind. Review collected by and hosted on G2.com.
DonorDock can sometimes have bugs, but it's not often and hasn't dirupted my daily activities. There are a few limitations when it comes to setting up "event" pages and customizaiton in terms of branding (few font options, no video embed, etc.) but none of these things come close to outweighing the pros of using the software. Review collected by and hosted on G2.com.
I've used many CRM applications in the past. DonorDock is easy to use and fits the needs of our nonprofit ministry. It was easy to import our existing data and to train staff and volunteers. We have strengthened our relationships with our donors and volunteers. DonorDock welcomes feedback and suggestions from its users. They have already integrated two of our suggestions that has improved how we communicate with our stakeholders. I look forward to a long relationship with the DonorDock team. Review collected by and hosted on G2.com.
It would be helpful to have some additional fields so that data can be saved in a logical place. Right now, we are using a very broad description field to store all kinds of information. Review collected by and hosted on G2.com.
Being able to track relationships and interactions with partners and other constituents. Review collected by and hosted on G2.com.
It lacks customizable pipelines to track relationships in a way that makes sense to you. Review collected by and hosted on G2.com.
Its user-friendly and self-evident, cost -effective and the support is fantastic Review collected by and hosted on G2.com.
It's not flexible — I can't create fields or customize forms. And I cannot use it to track grants or their lifecycles, which sucks Review collected by and hosted on G2.com.
The most helpful thing about Donor Dock is its ease of use and number of features. Review collected by and hosted on G2.com.
The least helpful thing about Donor Dock is inherent to all similar software: the learning curve. However, this is mitigated by its pre-recorded and live training modules. Review collected by and hosted on G2.com.
