The Ai transcript functionality, when I take multiple back-to-back calls, I don't often have time to put together detailed notes. The transcript feature helps a lot with recalling the context and nature of the conversation so I can close off my tasks and tickets. Review collected by and hosted on G2.com.

Sometimes having to refresh the dashboard to see the calls and agents in Q at a given time. Sometimes it doesn't need a refresh and other times it does. Also we connect to zendesk so the connection isn't always established on there for me to use the answer option with the integration, though this could be an issue with zd. Review collected by and hosted on G2.com.

What I like about Dialpad Support is that it makes it easier to get help when something is not working or when I have a question about the platform. Having support available is important because it helps users solve problems faster and continue using Dialpad without too much interruption.

I also like that Dialpad Support can help with different issues, such as call problems, account questions, settings, and technical difficulties. This makes the platform feel more reliable because users know they have a place to go when they need assistance.

Overall, Dialpad Support is helpful because it gives users guidance, improves the experience, and makes it easier to feel confident while using Dialpad. Review collected by and hosted on G2.com.

One thing I dislike about Dialpad Support is that getting help may sometimes take longer than expected, especially when the issue is urgent. While the support is useful, faster response times would make the experience better and help users solve problems more quickly. Review collected by and hosted on G2.com.

There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. Review collected by and hosted on G2.com.

More personalised sessions for the customers organisation and needs, including the best way to get benefit from all the AI features. Review collected by and hosted on G2.com.

The text templates are helpful. That was a good addition. Review collected by and hosted on G2.com.

Nothing I can think of that needs improvement. Review collected by and hosted on G2.com.

I like that we are able to submit tickets and get our problems fixed in a timely fashion Review collected by and hosted on G2.com.

A LIve chat or phone number would be useful Review collected by and hosted on G2.com.

Dialpad is user friendly and has lots of features that helps to monitor agents, keep call records, AI features, and reporting measures that I utilize daily to assist in managing a call center. Review collected by and hosted on G2.com.

It would be helpful if it were a little easier to navigate to call recordings and if it were possible to sync with our CRM in order to directly record call notes and call summaries automatically into our CRM when a call is over.0 Review collected by and hosted on G2.com.

It allows me to have a clear picture of my activity, easy to review past calls. Review collected by and hosted on G2.com.

Sometimes it is not very easy to share a past call recording with other persons in the office, it is not easy at times to download them. Review collected by and hosted on G2.com.

Dialpad Support is generally responsive and easy to reach, with quick turnaround times on most tickets. The team is knowledgeable on core functionality and does a good job guiding users through setup and troubleshooting. I also appreciate the clean interface and the ability to access support directly within the platform, which makes resolving issues more efficient without disrupting workflow. Review collected by and hosted on G2.com.

Support can sometimes feel surface-level, especially for more complex issues involving integrations or call routing, where responses may require multiple follow-ups. Resolution times can vary, and it’s not always clear who owns the ticket. More proactive communication, deeper technical troubleshooting, and clearer escalation paths would improve the overall experience. Review collected by and hosted on G2.com.

What I like most about Dialpad Support is how responsive and knowledgeable the team is. Whenever I reach out with a question or issue, they get back quickly with clear, helpful guidance — not just generic answers, but solutions that actually work for my specific situation. Their support makes it easy to stay productive and confident using Dialpad every day. Review collected by and hosted on G2.com.

What I dislike about Dialpad Support is that sometimes response times can be slower than expected, especially during peak hours. On a few occasions it has taken longer than I’d like to get a resolution, which can be frustrating when I’m trying to address something quickly. However, once connected, the support quality is generally helpful. Review collected by and hosted on G2.com.

AI gives pretty good answers as long as the required info is within Dialpad documents and it is straightforward. For resolving problems, AI tends to go kind of rogue, but it knows when is time to transfer the case to human support. Human support is good when it is good. They are quickly responding to chats and carefully trying to understand problem users are dealing with. Review collected by and hosted on G2.com.

Human technical support often can not be reached for over an hour, and in the end, chat is disconnected. Most recent experience was that after a30+minutes of chatting on a problem, Dialpad technical support member said that the presented problem needs to be examined internally and that a confirmation email with the ticket number will be sent out. That email never arrived, and when a new chat (next day) was opened to get an update, technical support could not be found at all. Review collected by and hosted on G2.com.