CustomerLabs 1PD Ops Platform Reviews & Product Details

CustomerLabs is excellent at delivering exactly what you need - first party tracking. Nowadays, cookies expire instantly and privacy issues have made it harder to find customers that are interested in your website. Thanks to CustomerLabs, we are able to identify more customers than other services (TW/CAPI) and feed that data back into the advertising platforms (FB/Google) to target more users like those that are purchasing our products. Review collected by and hosted on G2.com.

CustomerLabs is constantly adding new channels and extensions to be able to track and connect to. Review collected by and hosted on G2.com.

We have worked with CUstomerLabs for about 2 years now and it has been a great experience. We have been able to communicate directly with the CEO Vishnu, and every single question or issue we have has been handled quickly and thoroughly.

Just a few thoughts on the experience:

Personalized Approach: CustomerLabs didn’t just give us tools; they gave us a strategy. They understood our unique setup and came prepared with solutions that felt tailor-made.

The Journey:

Integration: Marrying CustomerLabs with our system was seamless. It’s like they’ve been a part of our tech stack forever.

Custom Tracking: Whatever custom need we threw at them, they caught it with ease and turned it into a feature that seemed designed just for us.

Boosting Our Campaigns: The numbers don’t lie. Our Facebook campaigns have been hitting the mark more consistently since we joined forces with CustomerLabs.

Data at our Fingertips: Informed decisions are the best decisions. Thanks to CustomerLabs, we're making better decisions with the crystal-clear data they provide.

Always There When You Need Them: The CustomerLabs team is just a message away, and their responsiveness has been a game-changer. We faced a few user error issues along the way, but their team was all about swift resolutions. Review collected by and hosted on G2.com.

The only downside is the setup can be a bit in-depth. But they got on the phone with us and screenshared and helped us get it all setup. Review collected by and hosted on G2.com.

It's a great platform with various detailed use cases and features to help companies to leverage data & grow. Review collected by and hosted on G2.com.

Nothing specific. It's a great platform. Review collected by and hosted on G2.com.

Best thing about Clabs is the first party data! Once a user visits your website, all you need is Clabs tool to segment audience and use it as per your needs.

Whether you want to show ads thorugh Google, meta or any other possible channel where you customer has a presence, Clabs helps! Review collected by and hosted on G2.com.

I do not see anything. They proactively take feedbacks if any and continuously improve their prouct in order to serve their customers better. Review collected by and hosted on G2.com.

Great customer service. Helped take our events matching from 4.9 to over 9. Review collected by and hosted on G2.com.

Integrating and evergreen training videos to set everything up yourself would be helpful. Review collected by and hosted on G2.com.

CustomerLabs is the best value first-party data platform we have used. It has flexible plans for all sizes and it makes a positive impact on audience match rate which in turn increases ROAS on advertising platforms like Facebook Ads and Google ads. You can clearly see the lift in results after only 14 days. The customer service is also excellent and they will have frequent meetings to review your progress which is very helpful. Highly recommend! Review collected by and hosted on G2.com.

It's a bit hard to set up at first, but their customer service can help you with it. Review collected by and hosted on G2.com.

It allows me to integrate and seamlessly sync my customer data in real-time with my existing marketing tools like Google Analytics, Google Adwords, Mixpanel, Salesforce, and others tools. It also allows me to easily track, identify, segment, and analyze customer data. The platform allows me to manage personalized campaigns across channels without relying on my developers. Review collected by and hosted on G2.com.

I haven't found anything that I dislike about CustomerLabs CDP yet. I am satisfied with using it. Review collected by and hosted on G2.com.

Seamless ultrafast setup & Results after implementing were just great. Most competitive pricing too. Review collected by and hosted on G2.com.

Nothing so far. The support & the product have been amazing so far. Review collected by and hosted on G2.com.

I like the personalized service offered and also the easy setup process, especially for a non-developer to get going quickly with a CDP solution. Review collected by and hosted on G2.com.

Even though it is no-code, there is still a learning curve with the product. Review collected by and hosted on G2.com.

Customer Labs is redefining first-party data capture, storage, and audience deployment with ease. When you normally think of CDP you think of expensive and developer-heavy, but not anymore. Not only does Customer Labs integrate with some of the most common and popular CRMs and Ad platforms to bring unity to your marketing efforts. It also has first-rate support and a team that is responsive and helpful when things go wrong. I can't recommend it enough for every marketing team out there whether you're doing e-comm or b2b lead gen, this needs to be your data hub. Review collected by and hosted on G2.com.

My only critique is that this platform has the ability to track multi-touch attribution but does not yet have a dashboard that enables you to present that to your clients. That being said I do believe they have it on their roadmap. Review collected by and hosted on G2.com.