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121 Criteria Reviews

4.5 out of 5
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121 Criteria Reviews
4.5 out of 5
121 Criteria Reviews
4.5 out of 5

Criteria Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CriteriaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Olivia K.
OK
HR Generalist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Criteria?

The system is exceptionally efficient on the administrative side of our hiring process. It effectively filters out unqualified candidates for our more specialized positions, including CNC operators, welders, and management roles. The screening process not only saves us valuable time but also ensures that we focus on the most suitable applicants. Additionally, the test results are generated promptly and presented in a clear, easy-to-understand format, making it simple to evaluate candidates' qualifications at a glance. the email link that provides access to the testing results is an invaluable resource, as it streamlines communication and ensures everyone involved can easily access the necessary information. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

Managing multiple roles can make it challenging to track and distribute testing results effectively. When you’re required to send results to various stakeholders, the process can quickly become overwhelming. Review collected by and hosted on G2.com.

Response from Laura Libby of Criteria

Hi Olivia! Thank you for taking the time to write this thoughtful review about your Criteria experience. We're delighted to hear that Criteria's system is streamlining your hiring process and that our clear, prompt test results are enhancing your ability to quickly identify the best candidates for specialized roles like welders and management positions.

We understand that managing and distributing test results for multiple roles can be complex, especially when multiple stakeholders are involved. We're committed to making continuous improvements and appreciate this feedback.

Your insight on how Criteria helps eliminate unqualified candidates is greatly appreciated, as it underscores the impact our platform has on improving hiring quality. We're here to support you in building a strong, qualified team, and we look forward to continuing to serve your hiring needs.

Please do not hesitate to reach out to our team if you have anything else you'd like to discuss, or if you have any questions. Thank you for choosing Criteria!

Verified User in Banking
AB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Criteria?

Quick assessment creation and launching, simple features Review collected by and hosted on G2.com.

What do you dislike about Criteria?

You no longer get your own account manager everything runs through customer support and needs escalation, pricing has vastly changed, some former offerings have been removed without notice, job families could be more expansive but similar position types are available, no more renewal conversations just a late invoice in your inbox. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Thank you for taking the time to share your feedback. We sincerely apologize for the frustrations you’ve experienced and want to address your concerns directly.

1. Account Management and Support: We understand how important having a dedicated Customer Success Manager can be. While our current model routes support through our Customer Support team, we want to assure you that our team is highly trained and committed to providing timely and effective assistance. For more complex issues, escalations are handled by specialists to ensure your concerns are resolved thoroughly. If you’ve experienced delays with escalated tickets, we deeply regret this and encourage you to reach out to techsupport@criteriacorp.com so we can prioritize resolving any outstanding issues.

2. Pricing and Offerings: We recognize that pricing adjustments and changes to product offerings can be disruptive. We strive to provide transparency and value, and we regret if any updates were not communicated effectively. We’ll review this internally to improve our communication process moving forward.

3. Renewal Process: We appreciate your feedback and are currently streamlining our renewal process.

Thank you for your candid feedback and for being a Criteria customer.

We value your partnership and are here to support you. Please don’t hesitate to reach out if there’s anything further we can do to assist.

OM
Administrative HR Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Criteria?

I love that Criteria is very customizable. There are so many options to customize your assessments, video interviews, etc. Criteria has been a game changer in helping us find the right candidates. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

The only issue I have found is not being able to view specific assessment questions when creating a job. I don't want to take the assessment to see the questions that will be asked of the candidates for each job created. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Hi Onita, we're thrilled to hear that you think Criteria is a game changer in your hiring process, and very customizable!

Thank you for sharing your concern around viewing specific assessments. Please see if the overviews and samples in our HelpDocs, linked below, answer your question. If it doesn't please reach out to our team directly and we will be more than happy to provide more context: https://criteria.helpdocs.io/search/sample%20questions%20for%20assessment

Thank you for choosing Criteria, and for sharing your honest feedback. Please let us know if you have any additional comments. Thank you!

See how Criteria improved
JJ
CEO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Criteria?

The platform is user-friendly, insightful, and incredibly effective in helping us identify top talent. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

It would be valuable to have even more tests pre-configured for designated roles. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Thank you for your review. We're thrilled to hear that you find Criteria user-friendly and effective in identifying top talent.

Your feedback about adding more pre-configured tests for specific roles is valuable, and we’ll share it with our team as we continue to enhance the platform.

AD
Recruiting Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Criteria?

Support is very good, responsive often replying same day Review collected by and hosted on G2.com.

What do you dislike about Criteria?

There could be better reporting; for example there is a report i could use that isn't there. How many assessmetn takers and average score. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Hi Annie, thank you so much for sharing your Criteria experience. We're so happy to hear that you find our support team to be good - we agree, our Customer Success team is made up of superstars!

Thank you for your feedback on reporting. We're always looking to improve, and we appreciate this note.

Thank you for choosing Criteria. Please do not hesitate to reach out to our team with any additional comments or questions.

TG
Store Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Criteria?

the most ehelpful part of Criteria are the EPP and WPP scores that give insight into how well candidates fit company culture and relibality. It is also very easy to send out links to candidates. For every new application I recieve I will send out the criteria assessment link and frequently check back to see who is in process or complete. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

what I find the least helpful about Criteria is that i have notices a trend in low scores for WPP for candidates that are foreign. this leads me to think that there is a cultural gap between how questions are asked or responded to that could cause confusion and therefore lower score than there would be otherwise. This make th eintegration of the tool a bit harder to use beacuse a candidate will seem like a good fit for the company, but seeing the low WPP can throw a wrench into the hiring process. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

We're pleased to hear that Criteria is helping you with pre-hire screening and quality control, especially during peak application periods. We value your feedback about potential cultural differences affecting WPP scores and will work to address this issue to improve the integration of our tool for all candidates.

Verified User in Manufacturing
GM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Criteria?

This product is easy to use for both the recruiter and the candidate and it provides instant results with meaningful insights. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

I haven't really experienced any down sides to this product as yet. Review collected by and hosted on G2.com.

DH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Criteria?

Criteria Corp is extrememly helpful in gaining unbiased information about applicants. It gives a detailed report with explanations about every test which then helps us see a candidates strengths and weaknesses. There's a great amount of tests to choose from and they offer integrations with different HR softwares as well. The Talent Insights are helpful as well for teams and managers! Review collected by and hosted on G2.com.

What do you dislike about Criteria?

The downside could be that there is too much information listed on the results pages - maybe providing a simiplified version along with the detailed report. In HR we read through all of the details, but the managers often times tell us that they don't know what they're supposed to be looking at or how to interpret the results, so it would be nice to have a more simplified version to help managers feel more empowered about the results! Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Daysi, thank you for your positive feedback. It's fantastic to hear that Criteria Corp has been instrumental in helping you gain unbiased insights into applicants.

We appreciate your suggestion about providing a simplified version of the results for managers. Your feedback is valuable to us as we continuously strive to enhance our user experience.

If you have any further suggestions or need assistance interpreting the results, please feel free to reach out to our support team. Thank you for choosing Criteria Corp to support your hiring process!

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Criteria?

I like that Criteria can be customized to fit different jobs/industries. I also like that Criteria gives the candidate a report at the end of the assessment. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

The only downside I've seen so far is the comparison feature. I wish there was a way to download the charts/graphs or a more user-friendly way to download the comparison of people. Review collected by and hosted on G2.com.

Response from Laura Libby of Criteria

Thank you for your review! We're thrilled to hear that you're finding value in Criteria's customizable assessments and candidate reports.

Your feedback on the comparison feature is greatly appreciated. We're continuously working to improve our platform's user experience, and we will take note of your suggestion.

We're glad that our role-specific assessments and interview questions are providing you with actionable data to support your hiring decisions.

Thank you for choosing Criteria, and please do not hesitate to reach out to the team with any questions or additional feedback!

EW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Criteria?

I love that you are able to put together your jobs with different types of tests, a la carte. The platform is very user-friendly, and if I ever have trouble, there are a ton of helpful resources to teach and train. The notification that a user has completed an assessment or set of assessments is very quick and accommodating. I utilize Criteria Corp to help in our franchise owner recruitment process, so I love that it isn't just catered to employee recruitment. Our customer account specialist is extremely responsive and friendly, and we are overall very impressed with Criteria! Review collected by and hosted on G2.com.

What do you dislike about Criteria?

I found some trouble when trying to add the new CLPT- English assessment but I am assuming that has to do with it just being launched. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Hi Elizabeth, thank you for sharing your positive experience with Criteria Corp! We're thrilled to hear that you find our platform user-friendly and appreciate the variety of tests available. We're sorry to hear about the trouble you encountered with adding the new CLPT-English assessment. Our team is constantly working to improve our offerings, and we appreciate your feedback.

It's great to hear that Criteria Corp is benefiting your franchise owner recruitment process by providing a more in-depth interpretation of candidates' skills and personalities. If you need any further assistance or have any more feedback to share, please don't hesitate to reach out. We're here to help!