Criteo Commerce Growth Reviews & Product Details

Easy enough to connect feed and prep ads Review collected by and hosted on G2.com.

I have had nothing but issues with the onboarding, billing and lack of respectable customer support. i used them many years ago and they have fallen so far in regards to this. It has been overwhelmingly frustrating to dal with, and despite a modest spend, Im forced to stop our campaigns because of it. Review collected by and hosted on G2.com.

The platform is relatively easy to use and is simple when navigating between pages and sections. Retargeting campaigns do perform well. Review collected by and hosted on G2.com.

Criteo is limited in it's capabilities for product feed segmentation and reporting on the performance of those products. Additionally, they claim to offer CTV, but it is not done in platform, therefor providing no direct insight into the campaign while it is running. Prospecting campaigns tend to perform poorly. Review collected by and hosted on G2.com.

The dynamic catalog is a good tool to use. Also criteo audience cohorts are good when it comes to targeting. Similar audience is good for new customer aquisition Review collected by and hosted on G2.com.

The UI of the platform is not good. Accessing the campaigns and creatives is difficult when you compare it with traditional marketing platforms like Facebook and Google. Review collected by and hosted on G2.com.

When the ads run, they've been successful. (This was before many data privacy regulations) Review collected by and hosted on G2.com.

Literally can't spend money because the "Customer Success" Team won't fix catalog issues on their end. After sending countless videos to them over and over again and them taking days to respond with something we've already tried or some irrelevant help article, it's still not resolved. Just a complete waste of time. This isn't our first issue with them. In the past, we've tried to launch a new campaign, get an explanation on why our feed quality suddenly dropped and tried to get info about expanding our program to international markets. Each issue took 5 months to 'resolve'. The resolve for most of those issues was that we missed the marketing window and dropped it. One very simple example of this was it took months for them to connect us to their APAC team so we could run ads in China. When we finally got on the call, they gave us information on how to launch ads in Japan. When I pivoted the meeting back to China, they said they don't operate there. Wasted months where we could have scoped out another vendor. Review collected by and hosted on G2.com.

It is an excellent tool to increase the visibility of our company's products in online stores and applications, it helps us sell more. Review collected by and hosted on G2.com.

It is excellent for promoting and increasing visibility, however, there are some features that could improve to be a much more complete platform and a better experience. Review collected by and hosted on G2.com.

it's very easy to set up, you can quickly create a campaign with a feed, a budget, and your goal. It has a very easy and understandable interface, the reports are very clear. Review collected by and hosted on G2.com.

Performance is not consistent, one month is very good and profitable, the next month you cannot get the same result. Worst of all, there is no action you can take manually. Review collected by and hosted on G2.com.

HookLogic offers us a way to drive leads and convert them into customers. The way it provides our services to get placed in the marketplace is just awesome and this is why we are able to convert our leads into customers. Review collected by and hosted on G2.com.

So far what we are using, we haven't any complaints but it would be a lot better if they fix their software in favour of beginner-friendly. Sometimes we are really confused about how to use some tools in it. Review collected by and hosted on G2.com.

Retargeting system is working very well than competitors. It has different display modals. In my company we use price banner modal.I think this banners performans best Review collected by and hosted on G2.com.

Panel is not strong about uı, ux. Panel design chance very often so it is not user friendly. It could have more various model of advertising because new compatitors become. Review collected by and hosted on G2.com.

The metrics and dashboard are easy to get insights. Review collected by and hosted on G2.com.

They used to have more helpful support that showed you how to set up the tool and make sure it was working properly. They have changed to email-only support and provide extremely weak feedback into setup and campaigns. For such an enterprise-level company, it's unfathomable they wouldn't invest so little in support. There are tools that cost a fraction of what Criteo does and have phone call support 7 days a week. Olivia Mills especially is one of the worst support agents out there, providing only articles and ambiguous insights into why our campaign wasn't functioning. It was such a bad experience after 3 emails that we've decided to find another tool because I know exactly how back and forth emails go with a support agent who just sends you articles and vague answers. Complete waste of time without getting anywere. Review collected by and hosted on G2.com.

I like how low-maintenance Criteo is. Once you plug in your catalog feed, the ads will always stay up to date automatically. And Criteo sends me email recommendations on optimizations to make. Review collected by and hosted on G2.com.

It can be challenging to get help and technical solutions from their customer support team. There is a chat feature that you can use, but they have a slow reply time and don't always provide you with a solution. Review collected by and hosted on G2.com.