CredentialStream Reviews & Product Details

What I like best about CredentialStream is how it centralizes credentialing, privileging, and enrollment processes in one streamlined platform. It helps reduce manual tasks, improves accuracy, and keeps all provider information easily accessible and up to date. Review collected by and hosted on G2.com.

While CredentialStream is a powerful tool, some workflows can feel a bit complex initially. It takes time to learn where certain functions are located and how to customize reports effectively. However, once familiar, it becomes much smoother to navigate. Review collected by and hosted on G2.com.

I actually do like the application's list of functions available! CS can be your favorite credentialing tool with proper configurations! Review collected by and hosted on G2.com.

Undoubtedly the server issues are a pain! We have these rather frequently at times, it's been about 3 times within the last quarter. Review collected by and hosted on G2.com.

Automated primary source verifications, logging approvals with payers and provider data are all so valuable to our work flows. This system is seamless and easy to use. My team uses it all day every day. Review collected by and hosted on G2.com.

Working with the bolt can be tricky, but the Health Stream Support team is fantastic. Review collected by and hosted on G2.com.

It is very versitile. Report writing is easier than other systems I have used in the past. Review collected by and hosted on G2.com.

When CredentialStream updates, sometimes our information (applications) reverts back to a previous version and you don't know it happened. Very frustrating. Review collected by and hosted on G2.com.

I truly appreciate the functionality of the system, particularly how seamlessly it enhances our productivity when everything is working correctly. One of the most significant advancements is our ability to manage PSV independently, which greatly streamlines the credentialing process. Rather than having to manually upload documents into the system, we can now handle verifications directly through the application. This improvement not only saves time but also reduces the potential for errors. Additionally, the capability to customize the application to meet our specific requirements has proven to be immensely beneficial, allowing us to optimize our workflows and better serve our needs. Overall, these features contribute to a more efficient and effective credentialing experience. Review collected by and hosted on G2.com.

Having used this application for over a year now, I have consistently faced various challenges that hinder our productivity. The frequent runtime errors, outages, and sluggish performance are particularly frustrating, as they disrupt our workflow and delay important tasks.

One major issue is that the workflows do not automatically update as we progress through different stages of our processes. This lack of real-time updates often results in duplicate efforts, forcing us to spend extra time re-entering information or reconciling discrepancies.

Furthermore, I believe that the addition of a built-in messaging system would greatly enhance communication within our team. If we could set alerts and send messages to one another directly through the application, it would streamline collaboration and help us respond to issues more quickly.

Finally, it would be incredibly beneficial to have the capability to open support tickets within the application itself. Currently, the process requires us to either call support or navigate to a separate online portal, which can be time-consuming. Having a direct ticketing feature integrated into the application would not only save time but also allow us to track our issues more effectively. Review collected by and hosted on G2.com.

I love all of the automation option available to help free up time for more important things that require a person to preform. Review collected by and hosted on G2.com.

What I dislike the most is how dificult and confusing it is to set up automated tasks and workflows Review collected by and hosted on G2.com.

Most everything is in one place. You can move the topics from one folder to another if you don't like where it is (IE Approved Associates can be moved to Credentialing) and so everything you need is all in one folder to . Review collected by and hosted on G2.com.

Creating reports are not user friendly. It isn't easy to search for something specific. Data is old. Frequently has technical issues. Review collected by and hosted on G2.com.

I find CredentialStream definitely good for credentialed and meeting the industry standards. I appreciate its minimalist web design, which is clear and easy to navigate. The setup was easy for me. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

The automation of verifications and communications with providers Review collected by and hosted on G2.com.

Customer Support-once you get them are great! I usually just need a quick email telling me how to fix something. Not a 2-3 day wait for an answer while one of my providers is waiting. Review collected by and hosted on G2.com.

CS integrates credentialing and privileges in a way that our previous software did not allow. The online hub portal for our employed providers is a thing of beauty. Its completely customizable, based on your business requirements, and the CS implementation staff, along with their tech support, are extremely helpful while working on getting your system up and running.

The system is constantly evaluating and expanding itself. There are bug fixes, improvements and so on addressed no less than once a month for the entire system. When any person or group has ideas for CS, they have a Thrive community to submit your ideas and have active discussions in relation to those decisions. I have seen many of them go from a simple idea, to an actual feature we can use in CS in the last year.

The staff that I have worked with, from our initial impletation, through our go live; the IT help desks, our additional help and further implemetations, have been amazingly helpful and patient (and lets be honest, if I am decaffienated, that last bit can be a big ask). If they didnt know how to address a specific question, they went and found a resource to get an answer for us. I find that "drives for results/can do attitude" is pure magic in any business relationship. Review collected by and hosted on G2.com.

There's a lot of functionality that requires duplicative set up. There is a number of duplicative entry situations, but they are improving over time.

When we purchased the product, we were told that credentialing buildings (healthcare delivery organizations) could be done with the system, but as of right now (over a year after our go-live implementation), it is still not possible to do it with any of the features that need to be tracked for verification etc. We had to add in a bunch of our own screen extender fields to track required data for our various credentialing audit requirements. Hub access for an HDO (called Organization/Office/Location in the CS system) is not an option in its present state. Review collected by and hosted on G2.com.