# Essentials Reviews **Vendor:** Availity **Category:** [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 42 ## About Essentials From the first phone call with a new patient through final claim reconciliation and payment, you need a simpler way to collect, submit, and track the administrative, clinical, and financial data that make healthcare possible. Availity Essentials is the place to connect with your payers—at no cost to providers. Availity works with hundreds of payers nationwide to give providers a one-stop-portal where they can check eligibility, submit claims, collect patient payments and track ERAs, and even sign up for EFT. Your Essentials account gets you access to all this and more, with one password. You can also update your provider profiles, manage quality-of-care paperwork, and get detailed reporting about your office’s standard HIPAA and other payer transactions. ## Essentials Reviews ### 1. Easy Insurance Benefits Lookup with Helpful Tutorials **Rating:** 4.0/5.0 stars **Reviewed by:** Christina M. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Essentials?** It makes looking up insurance benefits easy. It saves client information for quick reference. Able to check claims, authorization, reviews, eligibility. Easy to add employees to account. Great tutorials. **What do you dislike about Essentials?** Looking up authorizations and claims can be confusing since come insurance companies have different portals. It would be better if there was one integrated dashboard for all authorizations and reviews. **What problems is Essentials solving and how is that benefiting you?** It has helped make requesting authorizations much easier and quicker than calling the insurance companies. It's easier and quicker to get confirmations and information in case adjustments need to be made. ### 2. Entire Platform Needs Work **Rating:** 0.0/5.0 stars **Reviewed by:** Rindy L. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Essentials?** Payer spaces - you do not need separate passwords. **What do you dislike about Essentials?** PDM - There are too many glitches to list. **What problems is Essentials solving and how is that benefiting you?** We're able to access payers in multiple states all in one place with payer spaces with one password. ### 3. Works well for Insurance verifications and claims **Rating:** 3.5/5.0 stars **Reviewed by:** Angela B. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Essentials?** Allows insurance verifications and payments and claims processing **What do you dislike about Essentials?** Like other claims and insurance processing suites - there is no one "go-to" to determine if a patient is active and process all insurance verifications. This site is a go-to for specific insurance lines others do not work with. However, limitations are found on all. **What problems is Essentials solving and how is that benefiting you?** Determining active insurance coverage before the patient comes in for the appointment and processing claims for those insurance lines they work with. ### 4. Easily accessible with many plans **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn P. | Team Lead/Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Essentials?** The ability to receive claim status and eligibility from multiple payers and providers in one space, with one login. The option to also update provider data and set up EFT payments for some payers is also convenient. **What do you dislike about Essentials?** Sometimes there are issues with ERA's posting in Availity with some payers. Usually this is fixed quickly though within a few days. Some payers functionality in payer spaces could be more accessible as well. **What problems is Essentials solving and how is that benefiting you?** Availity having access to so many payers with just one login streamlines our work process. Without having to use the individual payers provider portals, our workflow is quicker and productivity is improved. ### 5. Availity Review **Rating:** 5.0/5.0 stars **Reviewed by:** Allyson D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Essentials?** Availity is extremely easy to use and has all insurance information displayed in an easy manner. **What do you dislike about Essentials?** It can occasionally be difficult to find the insurance policy holder. **What problems is Essentials solving and how is that benefiting you?** Availity allows us to retrieve patient insurance information without having to spend time on hold while calling customer service. ### 6. Used for years **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin S. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Essentials?** With Availity, I can see if our claims are being sent to their proper insurance, but it also gives me the errors I need to correct if there are any issues. Also, the customer service is excellent, and I can check eligibility for many different insurances. **What do you dislike about Essentials?** It was free for a long time for what we were using it for, but it is still a fair price and much cheaper than other clearing houses since we only use it for a handful of claims. **What problems is Essentials solving and how is that benefiting you?** Receive quick input on claims data with multiple insurance companies. Also gives us the ability to check eligibility quickly and gives me the correct information I need to see whether we can accept a patient. ### 7. Availity Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Amber B. | Lead Billing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Essentials?** I like the option to view patient eligibility information and claim information. **What do you dislike about Essentials?** I do not like the inability to view detailed benefit information. I do not like the lack of claim information available for our patients. I do not like how we apply for multiple insurances to be added, yet they aren't. I want more insurances available on Availity, so I do not have to use so many portals. **What problems is Essentials solving and how is that benefiting you?** If there is a problem with a reconsideration request, they are quick to help me solve it. ### 8. Availity makes my job easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Essentials?** I like that I am able to verify patients' dental benefits quickly. I also like the amount of detailed information I am able to obtain! **What do you dislike about Essentials?** There is not really anything that comes to mind that I do not like. **What problems is Essentials solving and how is that benefiting you?** Availity allows me to get the information I need online rather than make a phone call and this allows me to do other things that need to be done. ### 9. Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer J. | Business Office Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Essentials?** Being able to verify eligibility for so many insurance companies. Like being able to update information in one place **What do you dislike about Essentials?** Not being able to verify eligibility without a member id, can be frustrating. **What problems is Essentials solving and how is that benefiting you?** Being able to accomplish many different tasks in one place has made things more streamlined. ### 10. Good but not so good **Rating:** 2.0/5.0 stars **Reviewed by:** Jennifer F. | BILLING CONSULTANT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Essentials?** I like that you can review EOB's, when it works. **What do you dislike about Essentials?** There are too many issues to address here but I will start with how Availity advertises certain attributes but it does not apply to all insurances. The insurance companies know nothing about Availity, so they cannot help but availity refers you back to the insurance company for any difficulties. You cannot always find claims. You cannot always find payments. You used to be able to find out-of-state BCBS claims but that is nonexistent anymore. It says you can see the insurance cards but this does not apply to all insurance companies. It would be nice to have insurances speak to providers to find out the use of the system and whether or not it is difficult to use. I feel availity sales a product and makes it look greater than what it can perform. **What problems is Essentials solving and how is that benefiting you?** Multiple insurances in one place but difficult to find answers to all of your needs. ### 11. Availity is essential for medical practices **Rating:** 5.0/5.0 stars **Reviewed by:** Ali K. | Multi-Department Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Essentials?** Availity is straightforward with the tools available to manage claims. It offers an organized homepage that has all the applications one click away. It allows me to check the status of a claim, gives overviews of authorizations and referrals, and most importantly, allows me to verify patient eligibility. The eligibility and benefits inquiry tool is the most effective benefit for me since it will enable me to manage the accuracy of eligibility information thoroughly. **What do you dislike about Essentials?** The major dislike I have for Availity is that they are not resourceful for denied claims or any denials. In addition, their customer service does not offer premier service to their users in times of conflict with the software. Availity could improve their customer support tools for users and create a tool for managing denials to increase their customer base. **What problems is Essentials solving and how is that benefiting you?** Problems I am solving with Availity are verifying patient insurance for billing purposes and managing claims to complete the medical billing processes effectively. This tool has benefited me by reducing the time needed to verify patient claim information. ### 12. Availity is super useful... in some cases **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Essentials?** Love just how quickly it works and how simple it is to use with the insurance carriers it supports. It is MUCH easier than dealing with insurance companies directly **What do you dislike about Essentials?** It only supports certain carriers and not others, which you don't find out until you need to verify a patient's insurance. I hope they're working to expand to support more carriers! **Recommendations to others considering Essentials:** Go for it! It's bound to save you time no matter what **What problems is Essentials solving and how is that benefiting you?** Availity saves a CONSIDERABLE amount enough time, particularly when you need to verify eligibility for multiple patients at one time. It's also cut down on paperwork ### 13. Availity is lacking **Rating:** 2.5/5.0 stars **Reviewed by:** Caprice R. | President/Owner of my business, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Essentials?** I like that I can obtain EOB's for insurance companies. **What do you dislike about Essentials?** I do not like this system at all. It is very hard to navigate through Availity. I often wonder if large insurance companies speak to the users of this system? As it is NOT user-friendly! The benefit verification system is so vague. **Recommendations to others considering Essentials:** To the big corporate companies, please ask the small guys like me to show you the difficulties this system faces, which makes our jobs harder. **What problems is Essentials solving and how is that benefiting you?** Healthcare issues. Such as eligibility and benefits for our patients. ### 14. Best Portal for Verification of insurance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2021 **What do you like best about Essentials?** If you are using availity for your providers you have less chances to get denials of payments. check patients benefit from insurance before checkout biggest insurance plan of US are integrated with availity easy to check claim status Payment details pre operate approval from private insurance easy to file a appeal Reconsideration for every kind of healthcare claims **What do you dislike about Essentials?** Sometime you face issue to get access Using from last eight years best thing to do add more plan insurance plan Specially state funded insurance plan. **Recommendations to others considering Essentials:** Just used this service for one month only for one doctor to know about the differences . After one month hopefully you used this service for other one too **What problems is Essentials solving and how is that benefiting you?** We are saving our time and money to call insurance companies to get approval of surgical procedure Claim payment denial. Because above mentioned thing you can easily do if you have availity services ### 15. availity review **Rating:** 3.5/5.0 stars **Reviewed by:** Leah W. | Medical Assistant/Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Essentials?** Organized and easy to navigate and find insurance companies. **What do you dislike about Essentials?** Prior authorizations usually take you to the insurance website; why offer here if it redirects. **Recommendations to others considering Essentials:** very useful **What problems is Essentials solving and how is that benefiting you?** I am currently not solving anything at this time. ### 16. Not the most user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Daniela Bueno B. | Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Essentials?** Availity provides insurance data for providers to avoid long hold times on the phone **What do you dislike about Essentials?** It asks for a lot of information as far as provider verification and sometimes it's a huge hassle to even verify insurance through there. **What problems is Essentials solving and how is that benefiting you?** It's easier to use the online portal than being on the phone for the carriers for which it actually helps. ### 17. Availity Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Essentials?** It is user-friendly and easy to navigate. **What do you dislike about Essentials?** I haven't found anything that I don't like about the program it's wonderful. **What problems is Essentials solving and how is that benefiting you?** Benefits are the notifications on the sidebar that remind us of what to look into and keep us posted on new things. ### 18. valuable information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2021 **What do you like best about Essentials?** This software provides valuable information and makes insurance validation and billing easy. It's simple to send for authorization and referrals on mostly one platform. Almost all of the large companies are available and the information is presented in a way that's clear and easy to understand. This is one of the best platforms I've used. **What do you dislike about Essentials?** Not all payors participate and the information isn't always accurate or up-to-date. However, that's to be expected in the ever changing world of healthcare. **What problems is Essentials solving and how is that benefiting you?** I'm billing verifying insurance and billing accounts in a timely manner without having to do slow, painful manual verification. ### 19. Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Alyse K. | Patient care liaison, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2019 **What do you like best about Essentials?** I like how user friendly the application is and how it allowed for quick access to info that can otherwise take a very long time to receive. **What do you dislike about Essentials?** I dislike how many qualifications you can make when looking up an insurance plan. Sometime I do not always have the DOB or the NPI number. **Recommendations to others considering Essentials:** It can be very thorough in its investigation of insurance claims, but this can cause issues where Availity has strengths. AKA in its efficiency and ease of use. **What problems is Essentials solving and how is that benefiting you?** I am solving the problem that I can have of checking insurance claims without much patient info but also with ease of use as well as accuracy and efficiency. ### 20. Simplifying Insurance Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Gisela S. | Medical assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Essentials?** What I like best about Availity is that it's really self explanatory and not much information is needed to verify eligibility for a patient. I have used provider's very own websites but this one is honestly just so much easier in every aspect. **What do you dislike about Essentials?** I would say I'm not a huge fan of their layout. It could be more modern and updated. **Recommendations to others considering Essentials:** It’s very easy to use! **What problems is Essentials solving and how is that benefiting you?** It has made it quicker to verify eligibility therefore getting patients to their appointment on time and keeping up with everyone's schedule. ### 21. Quick insurance verification **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Essentials?** I like the fact that I can do a quick insurance verification without having the call a patients insurance company. **What do you dislike about Essentials?** The one downside is that the information isn't always accurate. **What problems is Essentials solving and how is that benefiting you?** We are solving the issue of needing quick information about a patients insurance in order to schedule them. Availity allows us to see if a patient will or will not be covered by their insurnace. ### 22. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Essentials?** my favorite thing is that i can look up many insurance plans without having to sit on hold with a insurance company, i can just get the information i need right off the site and there is so much to get the can help our practiced **What do you dislike about Essentials?** sometimes it does not work or show the amount the patient has met, sometimes the wording is confusing **Recommendations to others considering Essentials:** very easy to use and very helpful to medical practices **What problems is Essentials solving and how is that benefiting you?** less time on phone with insurance companies, more accurate information, access to things I would not have asked on phone with insurance company, can help answer questions for patients, can show patients what we see to help them understand ### 23. Fastest Insurance Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Essentials?** I love using availity for quick accurate results. It’s a lot easier than calling each insurance company and dealing with that hassle of a time. **What do you dislike about Essentials?** Sometimes it does not have all the info i’m needing. **What problems is Essentials solving and how is that benefiting you?** Availity has changed the pace of my work and saved me a lot of time on calling insurance companies. ### 24. Great All payer billing software **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | clinical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Essentials?** I like that I am able to bill multiple insurance companies through one program. This allows me to reduce the time spent on paperwork. **What do you dislike about Essentials?** They do not have all insurance companies. They do provide alternatives though. **Recommendations to others considering Essentials:** It is a great solution for billing multiple insurance companies **What problems is Essentials solving and how is that benefiting you?** It has reduced the amount of time I spend billing insurance. I am able to track all claims in one place. ### 25. Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Erika H. | Business Development and Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Essentials?** We are able to instantly verify patient insurance to qualify patients for our procedure. **What do you dislike about Essentials?** There are times when the information is incorrect and we have to call to verify information. **What problems is Essentials solving and how is that benefiting you?** We are able to qualify patients immediately. This has cut down on follow up calls. ### 26. Very detailed website! **Rating:** 4.0/5.0 stars **Reviewed by:** Angela S. | Chiropractic Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Essentials?** I like how descriptive Availity is when looking up insurance verification. The site makes it easy to find claim statuses and benefits for patients easily instead of having to call in each time. I also enjoy the layout of the website because it is easy to maneuver around on. **What do you dislike about Essentials?** I'm not sure if as a provider you decide what insurance companies are linked with the site, but I wish it offered more of the companies we use. The list that becomes available to choose from is limited and not with the most common insurance companies. Because the website is so detailed, at times, the information can seem chaotic and not well categorized. **What problems is Essentials solving and how is that benefiting you?** Availity is my main source of verifying insurance benefits for our patients. I have realized that it has helped cut back on the amount of phone calls I make directly to the insurance companies. All the information is accurate and detailed. ### 27. Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2019 **What do you like best about Essentials?** When working properly it is very thorough. **What do you dislike about Essentials?** There are often long delays and errors. Many times the system is down. **What problems is Essentials solving and how is that benefiting you?** Verifying insurance for ER patients in real time. ### 28. Best resource to review health insurance benefits. **Rating:** 5.0/5.0 stars **Reviewed by:** Caren J. | Public Health Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2019 **What do you like best about Essentials?** Setting up new employees is very easy with access and to do a password reset. **What do you dislike about Essentials?** There sometimes when the site is down although this problem doesn't not last long. **Recommendations to others considering Essentials:** The Availity portal offers healthcare providers with free access to real-time information and instant feedback in a consistent format regardless of the payer. **What problems is Essentials solving and how is that benefiting you?** I use availity in patient records management,in and out patients management as well as managing revenue and claims. ### 29. Insurance Information **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Essentials?** Availity is very useful in determining medical claim status and patient eligibility for many different insurance policies! **What do you dislike about Essentials?** Not every insurance has the "appeal" feature to appeal or dispute denials online. **Recommendations to others considering Essentials:** Very useful tool for front-desk duties in verifying eligibility and benefits and very useful for medical billing verifying claims and status. **What problems is Essentials solving and how is that benefiting you?** Patient's benefits are confirmed and claim status is clarified. ### 30. Must have for medical practices **Rating:** 5.0/5.0 stars **Reviewed by:** Marlynn M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Essentials?** Availity is like one stop shopping for a medical practice. You can verify benefits for several patients at the same time, verify different plans, submit appeals, view and retrieve referrals and prior authorizations. I don't know how any practice could run without it. **What do you dislike about Essentials?** The information is not always accurate. We need very specific information. Availity does not allow us to obtain benefits by CPT code and place of service, which is what would help us the most. **Recommendations to others considering Essentials:** You must use availity, if you are not, why not? If you are a BCBS provider, you really have no other choice, so just do it already. **What problems is Essentials solving and how is that benefiting you?** Benefit verification. Knowing ahead of time how much a patient will owe increases time of service collections. ### 31. Not a great experience **Rating:** 1.0/5.0 stars **Reviewed by:** Nicole N. | Billing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Essentials?** I utilize Availity to check claim status and benefits for our Physical Therapy benefits. I am able to see a patients eligibility and a portion of their benefits. I like that Availity is a one stop shop for several insurance plans to get insurance benefits and claims details. Adding and removing providers is a simple task within Availity. It is also fairly simple to add or remove administrative staff and give them permission for only what they need permission for. When I am able to pull claims data it is informative and easy to read. **What do you dislike about Essentials?** Availity has a place where you can send an online inquiry about claims. I have not had great success with this - no one gets back to me. This would be a great feature if in fact you would hear back from someone. I haven't found Availity to be extremely user friendly nor has my staff. To obtain benefit information you have to input a lot of information - more than what I typically have to input on any other site. I would love to just input a name and ID # to get information. My office also needs more benefit detail than what Availity provides as we are a specialty. **Recommendations to others considering Essentials:** Availity has a lot more to offer than the surface that I've barely scratched. **What problems is Essentials solving and how is that benefiting you?** The business problem we have been able to solve is to save our administrative staff time on the phone. Decreasing phone time for our billers and front desk staff is huge and financially beneficial for our company. ### 32. Insurance Verification LifeSaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Essentials?** I love availity! Having a software where I can verify and bundle similar insurances together really helps at our office for appointments. I absolutely love that it saves into the next day so if I need to double check I can quickly scroll down find and select. Availity is good for those who do billing and also appeal claims you are able to connect all insurance networks and get real time updates. **What do you dislike about Essentials?** I dont like when it takes awhile to load due to communication issues with the insurance companies or that some insurances can be verified but you are unable to copayment without calling the company directly. **Recommendations to others considering Essentials:** IT WILL LITERALLY BE A LIFESAVER IF YOU DO BILLING, INSURANCE VERIFICATION AND CLAIMS APPEAL **What problems is Essentials solving and how is that benefiting you?** It cuts down delays in verifying for multiple people via phone, especially if you have alot of urgent care or same day appointment patients. It is verify helpful when it comes to finding out when insurances have ended. I love being able to see an actual member id care if available especially since some of our clients forget their id cards. ### 33. Availity for mental health billing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Essentials?** I mostly use Availity for insurance verification and remittance viewing. **What do you dislike about Essentials?** Some features are complicated and difficult to figure out. **What problems is Essentials solving and how is that benefiting you?** It is really easy to use to check benefits for a new patient. I also like the predictability of payments being made on Mondays. ### 34. Easy to use and works well **Rating:** 4.0/5.0 stars **Reviewed by:** Connie M. | Medical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Essentials?** I like the ease of being able to check insurances and submit claims online. It is time saving and makes my job so much easier! **What do you dislike about Essentials?** I don’t always get a complete answer and have to call the company later anyway. **What problems is Essentials solving and how is that benefiting you?** It’s much easier and faster to get our insurance questions answered online ### 35. Availity **Rating:** 5.0/5.0 stars **Reviewed by:** Gina L. | Practice Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about Essentials?** The ease of using this for claim status and researching claims. **What do you dislike about Essentials?** The length of time it takes to set up a company from scratch. **Recommendations to others considering Essentials:** Its the only insurance based product that the insurance owns interest in, so its really the best one to use for that reason alone. **What problems is Essentials solving and how is that benefiting you?** It helps us keep track of claims to make sure they are paid timely which in turn helps our cash flow. ### 36. Insurance Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Amber W. | CSR II, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Essentials?** I like how many insurance and the different options you can verify, whether its 2nd opinion, office visit etc. **What do you dislike about Essentials?** That it doesn't always provide the correct information on copays, especially freedom health and/or UHC. **What problems is Essentials solving and how is that benefiting you?** Obtaining authorizations, viewing auths and referrals. Also I use it daily to verify insurance benefits. ### 37. Hospital admin - Auth specialist **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Essentials?** Having access to pre-certifying many Bcbs out-of-state procedures without having to call and endure much often, pretty long wait lines **What do you dislike about Essentials?** Runs slowly at times, will sometimes re-hook you to the first page when when calling and stating my position, only to be. Another thing, the biggest thing, completely lacking respect of all cleaning and self dignity **What problems is Essentials solving and how is that benefiting you?** Trying to make sure information that is in the payor’s pre rqrmnts, actually meets req’ments; ratting than changing last minute; ### 38. Availity Review **Rating:** 3.0/5.0 stars **Reviewed by:** Sharayah W. | Administrative Support Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Essentials?** Availity is fairly easy to use, the interface is simple and it allows me to submit authorization requests without waiting on hold on the phone forever. **What do you dislike about Essentials?** I receive a LOT of unnecessary emails from the company, and spend a lot of time deleting them. **Recommendations to others considering Essentials:** Be prepared for a LOT of unnecessary emails. The program itself is easy to use, and I haven't had issues with it not working. **What problems is Essentials solving and how is that benefiting you?** It allows us to obtain authorizations for scans and tests before the patient has them. This ensures accurate billing and payments. ### 39. Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Essentials?** Being able to run elgibility for multiple insurances is amazing. Colors make it easy to see who is active and not. Appreciate messaging system. **What do you dislike about Essentials?** Messaging system not useful half the time, have to call anyway, and wish eligibility pages were standardized to all carry the needed info. **Recommendations to others considering Essentials:** Recognize you will still need to call at times. **What problems is Essentials solving and how is that benefiting you?** Availity allows us to run eligibility so much faster so we can identify coverage issues while the pt is still in the clinic. Also allows us to solve some COB issues. ### 40. Insurance verification **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Essentials?** It is clear on what is needed to be filled out. It doesn’t let you submit if you have an error. **What do you dislike about Essentials?** Error when entering procedure codes. It does not tell you whether each specific service is covered or not. **What problems is Essentials solving and how is that benefiting you?** Cannot search procedures individually. ### 41. I enjoy the easy to use layout **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2018 **What do you like best about Essentials?** Claim status is easy to view and is useful **What do you dislike about Essentials?** I wish I had access to more payers fee schedule **What problems is Essentials solving and how is that benefiting you?** Eligibility and benefits ### 42. Health care **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Essentials?** The funtions used for claims analysis by providers **What do you dislike about Essentials?** Providers dislike it and use it for claims analysis **What problems is Essentials solving and how is that benefiting you?** Claims analysis ## Essentials Discussions - [Is availity free for providers?](https://www.g2.com/discussions/is-availity-free-for-providers) - 1 comment - [How much does it cost to use availity?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-availity) - 1 comment - [What insurances use availity?](https://www.g2.com/discussions/what-insurances-use-availity) - 2 comments - [What is availity used for?](https://www.g2.com/discussions/what-is-availity-used-for) - 1 comment - [View Essentials pricing details and edition comparison](https://www.g2.com/products/essentials/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+04%3A15%3A46+-0500&secure%5Bsession_id%5D=18558403-73dc-4bd5-882c-bb9f52ee4f7e&secure%5Btoken%5D=3c9dbebcb23f039235d9159cca4122f9ceb0f95e0d46290504e10676db3eca35&format=llm_user) ## Essentials Features **Workflow Automation** - Contract Management - Health Care Credentialing - Workflow Management - Health Care Credentialing - Database Management - Health Care Credentialing - User Authorization - Health Care Credentialing **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Network Management** - Credentialing - Claims Management - Notifications - Inter-Systems Communication **Compliance** - Facility Management - Health Care Credentialing - Facility Compliance Management - Health Care Credentialing - Industry Compliance Management - Health Care Credentialing **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Data Management** - Insights - Data Reconciliation - Master Data Management - System of Record **Verification** - Provider Database Collection - Health Care Credentialing - Privileging - Health Care Credentialing - Commitee Review - Health Care Credentialing **Document Management** - Credentialing e-Documentation - Health Care Credentialing - Document Database - Health Care Credentialing - Information Audit - Health Care Credentialing ## Top Essentials Alternatives - [Waystar](https://www.g2.com/products/waystar/reviews) - 4.4/5.0 (116 reviews) - [TriZetto QNXT](https://www.g2.com/products/trizetto-qnxt/reviews) - 4.3/5.0 (11 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews)