# Waystar Reviews **Vendor:** Waystar **Category:** [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 119 ## About Waystar Waystar provides market-leading technology that simplifies and unifies the revenue cycle. Their cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds and brings more transparency to the patient financial experience. Waystar has been ranked Best in KLAS for the Claims & Clearinghouse segment every year since 2010, earned #1 rankings in Black Book™ surveys since 2012 and received the Frost & Sullivan North America Customer Value Leadership Award for ambulatory RCM services in 2019. The Waystar platform is used by more than 500,000 providers, 1,000 health systems and hospitals and 5,000 health plans and integrates with all major HIS and PM systems. For more information, visit waystar.com or follow @waystar on Twitter. ## Waystar Reviews ### 1. Waystar Created Account Under My NPI Without My Authorization — Then Refused to Provide Audit Logs **Rating:** 0.0/5.0 stars **Reviewed by:** Michael M. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Waystar?** Nothing about my experience with Waystar warrants a positive recommendation. **What do you dislike about Waystar?** Waystar created a duplicate clearinghouse account under my NPI based solely on authorization from my third-party billing company. They never contacted me — the covered entity and NPI owner — to verify or confirm. I did not authorize it. When I discovered what happened and demanded forensic audit logs to determine what had occurred with my claims data and patient PHI, they refused. As a HIPAA-covered entity, I have a federal obligation to know who accessed my patients’ protected health information. Their refusal made it impossible for me to meet that obligation. My practice has been unable to submit electronic claims since January 2026 as a direct result. I am currently in active litigation over this. **What problems is Waystar solving and how is that benefiting you?** They are not solving any problems. They are creating them. Waystar refuses to provide the forensic audit logs I am legally entitled to as a HIPAA-covered entity, which prevents me from performing a breach assessment and fulfilling my federal obligation to notify patients whose protected health information may have been compromised. They are actively using litigation to block me from accessing records I need to meet my regulatory responsibilities. My practice has been unable to submit electronic claims since January 2026 as a direct result of their actions. ### 2. Helpful Insurance and Patient Payment Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Waystar?** Helpful to search insurance and patient payments **What do you dislike about Waystar?** You can only search per clinic location instead of all **What problems is Waystar solving and how is that benefiting you?** Identifying payments and EOB paperwork ### 3. Very bad experience with customer service **Rating:** 0.0/5.0 stars **Reviewed by:** gabriele m. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Waystar?** as a billing clearing house they are relatively effective. Not too many complaints **What do you dislike about Waystar?** Over the past 10 years that I have had to use Waystar since it is part of my EHR, I have had bad experience with customer service reps. For as long as I can remeber, I have dreaded to call them up with a problem. Consistently, every time I had to call customer service reps are annoyed that I dare to bother them,.Their answers are so brief, that you have to have a follow up question, which annoys them even more. Then you get misleading answers. Then they argue about what you actually asked and what they told you. It is like you are dealing with little kids who hate to go to school and consitenly are annoyed at the teacher asking them questions. It seems like there is no training on how to be helpful to their paying customers and how to effciently get problems resolved. For the past 10 years I have begged my EHR to please let me choose a different clearing house. I have dealt with many billing clearing houses, Absolutly all of them have better customer service then Waystar. I have thought about tapinga phone call and sending it to Saturday Night. **What problems is Waystar solving and how is that benefiting you?** They send out my medical claims to the insurance companies. ### 4. Waystar does not adhere to their contractual agreements and overcharges clients for services. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Waystar?** Like every other clearinghouse they submit claims electronically efficiently. There are much better options that do not require hours and hours on the phone and emails trying to get overcharged invoices corrected. Only to be told you will be issued a credit for the billing errors that do not happen. **What do you dislike about Waystar?** Waystar overbills clients for services provided and does not adhere to their contractual obligations regarding their client invoices. Our contract clearly states fees will be billed $87.50 PER PROVIDER. SUBSCRIBED FOR 2 PROVIDERS. Since January 2023 we have received 6 of 12 invoices where we were overbilled for 3-4 providers. We only have 2 rendering providers at our office. Numerous attempts to resolve this issue with Waystar both by phone and email wth no recourse. Waystar offered in May and June to credit and correct invoicing errors but to date has still not credited our account for overpaid invoices. On November 21st Robert Swank with waystar said he was authorized by his manager to offer a”two month good will courtesy credit”. But once again, Waystar fails to make their billing error and breach to contractual agreement correct. No credit for their overbilling has EVER been applied to our account as promised and continues to overcharge our TWO providers for their service. I have been in the medical billing industry for over 30 years and have never had a clearinghouse overcharge and then no keep their promises to correct their billing error. There are far better clearinghouse options that provide quality care without the battle of being incorrectly billed for services. **What problems is Waystar solving and how is that benefiting you?** Submitting medical claims electronically through EMR. ### 5. customer support is abysmal. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Waystar?** When the software works it is easy to use. **What do you dislike about Waystar?** When things are not working or not set up correctly trying to get any customer support or update on a support ticket just does NOT happen. I have even tried calling in to see if someone can actually assist only to be given a ticket number and told someone will look into it. Sometimes tickets go for weeks with absolutely nothing done. I thought it was supposed to get better with their "New" ticketing system but it is still the same poor customer service as before. **What problems is Waystar solving and how is that benefiting you?** The only way to submit most medical claims is through a clearinghouse. They are a necessary tool but Waystar just does not do support for the customer. ### 6. Review Contract Closely!!!! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Waystar?** I liked the ease of correcting claims and ability to print CMS forms. It has a lot of report options. I was able to review ERAs for each claim. **What do you dislike about Waystar?** Make sure to read contract!!!! I signed up with Waystar using Valant and the subscription dates do not match up when it's time to cancel. I cancelled my Valant and Waystar account at the same time but because the contract with Waystar said I had to cancel 3 months prior to my term ending I am stuck with paying for Waystar for another year even though I do not use the software. So now my business is out over $1000 due to fine print. You would think that you would be able to cancel Waystar when you cancel the EHR you are using it for. Nope! I originally had written a positive review but after they would not let me out of my contract I am highly dissatisfied. I contacted customer support and was told it's a contract so I have to pay. If you plan on switching you need to know 3 months in advance. **Recommendations to others considering Waystar:** It is a good product just pricey for a one-person practice. Extremely dissatisfied with their contract fine print. **What problems is Waystar solving and how is that benefiting you?** Submitting to secondary insurances without any hassle. Easy to correct claims and resubmit. **Official Response from Jeremy Melius:** > Thank you for the review, we appreciate you taking the time to offer your insights. We're glad you're pleased with Waystar's functionality, and we are happy to walk through any part of our platform with new (or not new!) users. Our in-house support team is always just a phone call away, so feel free to get in touch at 844-592-9782. We will keep working hard to deliver exceptional value for the price. Thanks again for choosing to work with Waystar! ### 7. Best for quick billing and managing business **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep A. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Waystar?** It is being able to download all of the payments at once and submit them to the EMR and get a good start on incoming payments. Electronic submission of primary insurances is simple. Waystar is one of our favorites because it is simple to use for verifications and reports. When used to check for active insurance coverage, for example, the findings are virtually quick. Waystar is also used to check payments and print electronic EOBs. **What do you dislike about Waystar?** Information on insurance payors is restricted. **What problems is Waystar solving and how is that benefiting you?** Problems include determining the correct payors and determining which companies are loaded and which are not. Benefits include having a single point of contact for most insurance coverages. The fact that it is convenient is a significant benefit. The company chose this tool because it allowed them to bill without having to post payments one by one and upload zero payments with simplicity. When trying to submit Medicare as a secondary payer, it's also a little tricky. ### 8. We recently switched to Waystar and it's the best thing our company did!! **Rating:** 5.0/5.0 stars **Reviewed by:** Yitty F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2022 **What do you like best about Waystar?** Customer service is great. When having a big company as we have, issues always come up. Waystar makes sure to solve our issue right away **What do you dislike about Waystar?** Waystar does not have the ability to reach the payer for a rejected claim reason. **Recommendations to others considering Waystar:** Great system, easy to keep track of everything and great customer support **What problems is Waystar solving and how is that benefiting you?** The enrollments are getting done much faster ### 9. One of the best clearing House ever I have been using from last 6 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim A. | Senior Accounts Receivable, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2022 **What do you like best about Waystar?** It's best for claims submissions and receiving response from the payers through EDI before expected time frame. **What do you dislike about Waystar?** Rejection part won't be easy unless you have pretty good experience. Rest assured everything is so great! **What problems is Waystar solving and how is that benefiting you?** It's solving my clients claims submissions and all claims sending to payers to process by the payers. ### 10. Awesome for quick billing! **Rating:** 4.5/5.0 stars **Reviewed by:** April J. | Biller, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Waystar?** Being able to download the payments to post onto the EMR all at once! Seeing incoming payments ahead of time. Ease for electronic submission for primary insurances. **What do you dislike about Waystar?** At times the payments are delayed and are not posted on the program and it could take days for it to show up. This causes a delay in posting and we have to keep track and keep checking back to see when that payment is posted. **Recommendations to others considering Waystar:** I love the archive feature which allows me to archive payments I have posted to avoid confusion. **What problems is Waystar solving and how is that benefiting you?** Billing without having to post payments one by one and uploading the zero payments with ease are what made the company go with this program. It is also a little confusing when trying to submit Medicare as a secondary payer. ## Waystar Discussions - [Currently I do not have any questions for Waystart](https://www.g2.com/discussions/36388-currently-i-do-not-have-any-questions-for-waystart) - 1 comment, 1 upvote - [How do I ensure that we are registered for electronic submissions and electronic remittance?](https://www.g2.com/discussions/33481-how-do-i-ensure-that-we-are-registered-for-electronic-submissions-and-electronic-remittance) - 2 comments - [View Waystar pricing details and edition comparison](https://www.g2.com/products/waystar/reviews/waystar-review-2404184?section=pricing&secure%5Bexpires_at%5D=2026-06-07+00%3A47%3A50+-0500&secure%5Bsession_id%5D=1e0565df-be31-42d5-88c9-1ac9194443c4&secure%5Btoken%5D=e99f6bab9e8d3be4e88082c4f16899ee7dd68c2a20372bef935774cae20663ed&format=llm_user) ## Waystar Integrations - [TheraOffice](https://www.g2.com/products/theraoffice/reviews) ## Waystar Features **Administrative** - Systems Interoperability - Payer Care Management Workflow Applications - Applications Integration - Payer Care Management Workflow Applications - Workflow Optimization - Payer Care Management Workflow Applications - Patient Care Plan Management - Payer Care Management Workflow Applications - Data Ingestion - Payer Care Management Workflow Applications **Clinical** - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Data Management** - Data Warehouse - Data Analysis - Data Capture - Data Integration - Integration with Wearable Devices - Interoperability - Security and Privacy Controls - Data Querying **Platform Content** - Automation - File Sharing **Agentic AI - Medical Billing** - Natural Language Interaction **Processes** - Compliance - Payer Care Management Workflow Applications - Payer Support - Payer Care Management Workflow Applications - Provider Support - Payer Care Management Workflow Applications **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Platform Performance** - Reporting **Analytic Tools - Healthcare Analytics** - Data Visualization - Cost Analysis - Real-Time Analysis - Predictive Analytics - Patient Risk Scoring - Natural Language Processing (NLP) **Platform Additional Functionality** - Messaging - Task Management - Dashboard **Platform Interoperability** - API **Platform Data** - Alerts and Notifications - Platform Search **Platform Basics** - HIPAA Compliance ## Top Waystar Alternatives - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews) - [Essentials](https://www.g2.com/products/essentials/reviews) - 4.0/5.0 (42 reviews) - [TriZetto QNXT](https://www.g2.com/products/trizetto-qnxt/reviews) - 4.3/5.0 (11 reviews)