Coupa Reviews & Product Details

I have been using Coups for alomst 3 years. It is very User friendly and simple to use. The way it is implemented is very User friendly and it can be integrated with other tools as well. Review collected by and hosted on G2.com.

To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. Review collected by and hosted on G2.com.

Honsetly I can not find one thing I can say positive about this software. Even working with customer support I still could not get an account registered. Review collected by and hosted on G2.com.

From the supplier side this is the most diffult software I have ever used. I've been doing billing for 20+ years and work with many plaforms. Coupa makes it nearly impossible to register your account . I spent over an hour with Coupa support and still could not get the program to work. I had to contact the client and have them complete the set-up on thier end. Review collected by and hosted on G2.com.

can do the invoicing, PO etc. Yes, it has the functions you want. Review collected by and hosted on G2.com.

As supplier, I think the web is poorly designed. Here are some of them:

1. You got kicked off every 10min and you have to refill all the info afterwards. At least you should auto save the filled contents.

2. The format verification is missing, so accounting can't continue if your address is 123 street #101 or 123 ST STE 101. And if that happens, you must withdraw your request and re submit.

3. Every time you have to re register for a new client, which took at least 2 hours.

4. The UI is confusing. Too many notices and warnings. For example, you will get the same notice every single time you log in. Review collected by and hosted on G2.com.

I really like utilizing the Analytics sectoin of Coupa. It took awhile to get the hang of, but there is an abundance of categories, filters, etc. to choose from, in order to streamline it for my organization. I'm also able to pull raw data from variants I have built in Requests, Invoices, Suppliers, etc. in order to ensure that my tiles and dashboards have been set up correctly. Review collected by and hosted on G2.com.

I do not feel like there is enough support related to catalogs and cXML invoicing. I would like for there to be a better way to have it made public which suppliers offer catalogs (not just the Coupa Advantage suppliers). Review collected by and hosted on G2.com.

I work in SIM daily so having a place for all our vendors is nice. The system is user friendly and the modules integrate well together. I wish we had more. We use P2P, SIM, invoicing.

Implementing SIM once the vendor has entered their information works very well and the integration to SAP is nice. Review collected by and hosted on G2.com.

The vendor has a difficult time navigating the system which is frustrating. They get lost tryng to get to our form sometimes as Coupa has many screens they want information from our vendor. I also don't like the way these Coupa screens appear as though we are asking for the information. This is makes it confusing and ethically questionable to the vendor who is asking for what.

My only experience with Customer Support is I have referred a vendor use them when they had a question and all they did was refer them back to me. Review collected by and hosted on G2.com.

Coupa, really streamlines the process and really takes the pressure off having an employee to maintain the whole system. You only have to locate items once you have linked in the vendor as once the order is approved the PO is cut and automatically sent out. Review collected by and hosted on G2.com.

Reporting is somewhat difficult to tailor to your needs as what we need requires elements from Requisition/Orders and the Inventory side. Due to this you cannot just schedule a report to be sent out, there ends up being manual work required. Also just looking at what hasn't been received isn't effective when taking into account the service PO's. Those PO's are an invoice approval not a receipt and I have yet to find a way to track what has and has not been completed in the system. We also have issues linking new system and old and utilizing the items for ordering section effectively. Review collected by and hosted on G2.com.

I used to work coups earlier it was very great tool erp for accountability I love to use this very easy to learn and navigate Review collected by and hosted on G2.com.

Nothing as such going good so far

I don't have anything in my mind Review collected by and hosted on G2.com.

I like to have the whole S2P experience in Coupa, from sourcing and contracting down to invoicing. The tool feels very easy and user friendly to use. Review collected by and hosted on G2.com.

I've had a lot of user complaints about the sourcing functionalities, and also the SIM forms and Risk modules are not very easy or intuitive to configure as an Admin. Especially the Risk module requires more knowledge than all, so if someone comes from no Coupa background is almost impossible to become a CRA expert like it's possible with the other modules. Review collected by and hosted on G2.com.

Treasury section, which includes sections for loan management, interest calculations, the ability to link several companies within one tool. Clear reports, cash-flow and payment via SWIFT, a huge advantage! Review collected by and hosted on G2.com.

Sync between Coupa Core and Coupa Treasury, sometimes it goes not so well. Review collected by and hosted on G2.com.

Coupa offers a solution to procurement synergies and processes for a business that so far does not have a common approach to this, and their solution is really good both from a user experience as well as an adminstration perspective. Review collected by and hosted on G2.com.

It is a somewhat hard sell but that is mostly due to process change reluctancy. Review collected by and hosted on G2.com.