It's fast, it's reliable, and super easy to use. Navigating multiple displays is handled better than any other remote access software. I also love the additional insights you can see at a glance such as IP address and user logged on, and whether the session is active or idle. The remote command line is super fast and very helpful for local password resets and other management in a pinch. Review collected by and hosted on G2.com.
The only quirk about it is gaining elevated access in Windows with UAC enabled. Having to send CtrlAltDelete, enter credentials, and then rely on a local user to "approve" the elevation request is cumbersome for those clients that do not have local administrator permissions. This means that unattended access must be carefully installed so that you retain elevated permissions in the event you don't have a local user on hand to click your UAC prompts. Review collected by and hosted on G2.com.
Video Reviews
Remote Support as a Tool for Clients
475 out of 476 Total Reviews for ScreenConnect
Overall Review Sentiment for ScreenConnect
Log in to view review sentiment.
I like how there are different levels, for example some require the end user to consent to your control, others can choose not to so It's really nice to have that option. Each time I connect the end user is amazed at how quick I can connect with them not having to do anything. Review collected by and hosted on G2.com.
Only one issue I noticed was sometimes although the agent is on some machines, no prompt comes up and it doesn't allow me to connect even after re-installing, however I'm not sure what causes it, other than nothing else. Review collected by and hosted on G2.com.
I really appreciate the tool because it provides a convinient remote support, it has lot of capabilities allowing me to connect to devices easily Review collected by and hosted on G2.com.
I can say that it may require time to learn & assimilate the using of the application Review collected by and hosted on G2.com.
I can see the status of all my devices from one console. I can put apps, scripts, reboot, stop and start services, etc without connecting to the device. I can remove in, behind the seen and make changes, run apps, run installs, without bothering the end user. There is too many to mention. Review collected by and hosted on G2.com.
It is not great if you need to provice support from a mobile device. Only works great from Windows. Review collected by and hosted on G2.com.
I love that ScreenConnect allows me to assist people across borders instantly. It's easy to deploy, packed with features, fast, and reliable. Accessing a computer via 'Backstage' also allows me to perform maintenance without interrupting the end user. Sending CMD or PS commands direct from the console is also super handy! Seamless auto-updates... the list of features just goes on an on! Review collected by and hosted on G2.com.
Some extra features can be quite pricey. Review collected by and hosted on G2.com.
The remote features like send control alt delete and the ability to switch between multiple displays is extremely helpful Review collected by and hosted on G2.com.
The delay between action and response can sometimes be difficult to deal with Review collected by and hosted on G2.com.
Ease of installation is very easy. Implementing this into most of our clients devices decreases our time to resolution as we can connect on to the devices whenever we need to. Multiple features. Review collected by and hosted on G2.com.
Nothing to really dislike about screenconnect except a few bugs now and then Review collected by and hosted on G2.com.
The ease of use as a technician and ability to manage clients. Easy to add configuration to the product. Easily deployed to workstations. Backstage is a great feature. Easily integrates with connectwise manage. Review collected by and hosted on G2.com.
Service occasionally needs to be restarted event though workstation is online Review collected by and hosted on G2.com.
- A useful tool in the arsenal of support professionals working with ConnectWise PSA
- Available both as web application and a plugin on the ConnectWise PSA Manage application which ensures flexibile usage when working on urgent issues and reduces multitasking
- Provision to run commands on remote system Review collected by and hosted on G2.com.
- Developed by ConnectWise so only makes sense if integrated with ConnectWise PSA
-Slow Login on web application
- UI is in dark mode Review collected by and hosted on G2.com.
It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome. Review collected by and hosted on G2.com.
Not having ability to run PS scripts from Screenconnect is what I dislike most about it. Review collected by and hosted on G2.com.
We've been using ConnectWise ScreenConnect for a number of years and the ease of use and features ease of integration are great. Review collected by and hosted on G2.com.
At this stage we have not ecountered any downsides to using the ScreenConnect product. Review collected by and hosted on G2.com.
