Connectwise control is a highly functional software, has an extraordinary design and interface that makes it ideal for anyone to work with this software, as it is very easy to use, one of the features that I love about connectwise control is that it allows its users the ability to view and control devices remotely easily and quickly, from anywhere where their users have internet connection, one of the factors that I loved about is software when you buy is that it is compatible with Mac, Windows, Android and many other devices making it a key factor for people to use this software from any device, in general is very complete, its function that allows video conferencing is really good because its quality of audio and video is really incomparable. Review collected by and hosted on G2.com.
One of the disadvantages Connectwise control has is that you need a good internet bandwidth connection that surfs very fast and is stable, because if the software does not have a good internet connection can have malfunctions as the unstable connection and it can happen that the software loses the connection completely or its operation is very slow and can be completely frozen and I actually consider it a real nuisance to work like this, but in general this is a factor that I do not consider worrying because this usually happens very infrequently. Review collected by and hosted on G2.com.
Video Reviews
Remote Support as a Tool for Clients
475 out of 476 Total Reviews for ScreenConnect
Overall Review Sentiment for ScreenConnect
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I like how there are different levels, for example some require the end user to consent to your control, others can choose not to so It's really nice to have that option. Each time I connect the end user is amazed at how quick I can connect with them not having to do anything. Review collected by and hosted on G2.com.
Only one issue I noticed was sometimes although the agent is on some machines, no prompt comes up and it doesn't allow me to connect even after re-installing, however I'm not sure what causes it, other than nothing else. Review collected by and hosted on G2.com.
I really appreciate the tool because it provides a convinient remote support, it has lot of capabilities allowing me to connect to devices easily Review collected by and hosted on G2.com.
I can say that it may require time to learn & assimilate the using of the application Review collected by and hosted on G2.com.
I can see the status of all my devices from one console. I can put apps, scripts, reboot, stop and start services, etc without connecting to the device. I can remove in, behind the seen and make changes, run apps, run installs, without bothering the end user. There is too many to mention. Review collected by and hosted on G2.com.
It is not great if you need to provice support from a mobile device. Only works great from Windows. Review collected by and hosted on G2.com.
I love that ScreenConnect allows me to assist people across borders instantly. It's easy to deploy, packed with features, fast, and reliable. Accessing a computer via 'Backstage' also allows me to perform maintenance without interrupting the end user. Sending CMD or PS commands direct from the console is also super handy! Seamless auto-updates... the list of features just goes on an on! Review collected by and hosted on G2.com.
Some extra features can be quite pricey. Review collected by and hosted on G2.com.
The remote features like send control alt delete and the ability to switch between multiple displays is extremely helpful Review collected by and hosted on G2.com.
The delay between action and response can sometimes be difficult to deal with Review collected by and hosted on G2.com.
Ease of installation is very easy. Implementing this into most of our clients devices decreases our time to resolution as we can connect on to the devices whenever we need to. Multiple features. Review collected by and hosted on G2.com.
Nothing to really dislike about screenconnect except a few bugs now and then Review collected by and hosted on G2.com.
The ease of use as a technician and ability to manage clients. Easy to add configuration to the product. Easily deployed to workstations. Backstage is a great feature. Easily integrates with connectwise manage. Review collected by and hosted on G2.com.
Service occasionally needs to be restarted event though workstation is online Review collected by and hosted on G2.com.
- A useful tool in the arsenal of support professionals working with ConnectWise PSA
- Available both as web application and a plugin on the ConnectWise PSA Manage application which ensures flexibile usage when working on urgent issues and reduces multitasking
- Provision to run commands on remote system Review collected by and hosted on G2.com.
- Developed by ConnectWise so only makes sense if integrated with ConnectWise PSA
-Slow Login on web application
- UI is in dark mode Review collected by and hosted on G2.com.
It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome. Review collected by and hosted on G2.com.
Not having ability to run PS scripts from Screenconnect is what I dislike most about it. Review collected by and hosted on G2.com.
We've been using ConnectWise ScreenConnect for a number of years and the ease of use and features ease of integration are great. Review collected by and hosted on G2.com.
At this stage we have not ecountered any downsides to using the ScreenConnect product. Review collected by and hosted on G2.com.
