I own a small restaurant and the app works great to manage my front end's scheduling. I use the app primarily for scheduling but it works great with being able to have updates sent to my whole team and also to make forms and documents available for employees to review such as dress code and rules. Review collected by and hosted on G2.com.
I think there could be a couple things that could be changed but they are minor. I wish that you could let employees view others schedules that have the same job title vs. them having to see nothing or everyone's schedule.
I also wish they would just remove the features that you do not pay for. I get irritated when I click something and it has a pop up that tells me to upgrade my plan. The amount of popups on the main screen suggesting an account upgrade can be irritating as well.
Last I would to be able to pay for specific items rather than paying for an entire category of items. I'm a small business and only have 20 employees on the app. I would like to use some features but I don't want to pay an additional $50 a month to use one feature Review collected by and hosted on G2.com.
2,246 out of 2,247 Total Reviews for Connecteam
Overall Review Sentiment for Connecteam
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Connecteam has been a wonderful tool for my organization to manage its Human Resources. The best part about this tool is how the interface is easy to understand and can be quickly absorbed by new users. It is extremely easy to use. We love the scheduling section because we can easily schedule our staff and the staff immediately gets notified about the shift. Furthermore the staff can confirm the shift which eliminates scheduling misunderstandings. This tool makes it very easy to budget your payroll costs and compare actual vs scheduled. In addition, it has features such as chat which allow you to use the platform as a communication tool for your organization.
Connecteam also has excellent support. There are so many videos on how to use more of the features available which are easy to understand and follow. Review collected by and hosted on G2.com.
The only thing I personally dislike about Connecteam is the fact that it periodically asks you to login again even though I saved all the login information so I do not need to continuously sign in again. Review collected by and hosted on G2.com.
I love how I can easily schedule staff in and copy previous weeks schedule, adjust shifts and add tasks. I have been using this app and web application for a while and it’s great. Before I was using what’s and trying to keep on top of scheduling it was a nightmare. I am so glad I came across this app. At the beginning I used the free service but as the team grew and I had to add more users I went for the paid version. Really happy and would definitely recommend it to others. Well I already have lol and they love it to thank you. Review collected by and hosted on G2.com.
It has different paid services which can limit what you need and complicates things. If it was all under one price it would be much better. Review collected by and hosted on G2.com.
It's allowing us to have our remote workers clock in and out without texting their superiors or using a spreadsheet for time keeping. The breadcrumb feature has also been very helpful in allowing us to coach our door to door team. Adding new users and getting them setup is very easy as well. Customer service was absolutely fantastic with answering any questions I had before we got up and running. Review collected by and hosted on G2.com.
I wish the app was more full featured for admins. When I'm in the field checking on my guys I can't locate them using the breadcrumbs feature unless I load the full site in my mobile browser, which is a PAINFUL experience. Also the admin UI on the website is a little wonky and takes quite a bit of getting used to. Things aren't always where you'd thing they would be. Not as smooth an experience as we had hoped. Review collected by and hosted on G2.com.
We 've been accompanied since day one by a success manager. We planned on a fixed schedule we successfully launched. We had delays but this was due to our own business.
We used the expert call tool, to set up ZAPIER on the platform, and due to some bugs I could not figure out myself, they were a great help.
Although rushed to sign the contract including tools we actually didn't need, we had a very easy time to actually scale down on our bill, and in a quick manner.
The app itself is great to use: simple, quick, comprehensive. Everyone likes it. There are maybe just some tiny bugs that might be improved but it's minor.
We use schedule and messages (chats and help desk) and it eases our operations (assigning documents to shifts is a revolution for us), the way to foresee issues with the schedule... Just great!
The app is useful but still young in my eyes, on the admin side. Review collected by and hosted on G2.com.
The customer service might seem uncoordinated. When looking for a solution to implement, and by asking the CS, you might get non pertinent advice. This applied to our need for making our staff sign a contract: we've been advised a solution that didn't suit us, but we were advised by our Success Manager and we're now happy.
Another thing about CS: they often suggested solutions that were not part of our plan, which seemed like a weird and annoying way to upsell us their product we didn't want.
We had an initial call with a sales rep: we were rushed into signing a contract, although offered delay due to sickness. We also were promised things we didn't actually need in the end.
However, see the positive feedback above.
About the prduct: some bugs can be annoying. Specific filters in the schedule make the platform go nuts. Some display of screens don't go well together. There's no automatic refresh. But overall, 9/10. Thanks. Review collected by and hosted on G2.com.
We utilize connecteam every single day to ensure the success of our business. The job scheduler is super easy to use. I love the functionality of being able to assign different jobs within a single shift. I especially enjoy the HR hub with courses to be able to onboard new employees and monitor their progress. It has streamlined a lot of communication for our multi-location organization. Support is also super responsive and always quick to chat in minutes. We switched over from another work app and connecteam was super easy to train our staff to use and implement within our company. Review collected by and hosted on G2.com.
I would love if the plan tiers were more divided, there are a lot of features at the expert plan in certain hubs that we would like but feel they should be at lower levels. Review collected by and hosted on G2.com.
The best thing about ConnecTeam is that my employees use the mobile app for their timeclock, to check on tasks set up the night before, and to fill out forms at the end of the day. The form that is filled out gets emailed to me, and I then update my personal spreadsheet with the information without having to login to the website. I am grateful there is an actual website for me to use for payroll. The training videos were helpful to onboard me, the boss, and to show me the different features available. Oh! and I have one young employee who is still working on properly logging in and out for his time clock and he easily learned how to update his hours, which then kicks it over to me to approve before payroll. Review collected by and hosted on G2.com.
The hardest part was getting the employees to use the mobile app consistently but after one month, they are good to go! So this was definitely more user error vs. software :) Review collected by and hosted on G2.com.
The platform is incredibly user-friendly and customizable. The ability to tailor workflows, track employee tasks, and communicate seamlessly in real time has been invaluable to our operations. Review collected by and hosted on G2.com.
The mobile app is highly accessible, making it easy for our team to stay connected and manage tasks from anywhere. The reporting tools are robust, giving us valuable insights into performance and progress. Review collected by and hosted on G2.com.
I have been using Connecteam for a few months and find it to be timesaving for me as the business owner especially when compiling hours for pay. My staff appreciates the simplicity of entering time and the reminders to sign in. Our work is done remote so hours are insistent and can be at numerous locations. Other apps require full integration into other systems and requires prescheduling to lock in specific sites or clients which is too complicated and time consuming for me to implement weekly and then alter. Connecteam meets our needs. I no longer need to nag my employees to submit manually their hours and I do not have to tabulate the hours pressured by meeting the payroll deadline. I can pull the hours when ever it is convenient for me. Review collected by and hosted on G2.com.
I would prefer if I could standardize my pay period (stop and start dates) permanently/automatically instead of having to filter timesheets for each pay (i.e., Sunday through Sat biweekly.) Payroll would be easier and I can monitor hours at a glance more readily. Review collected by and hosted on G2.com.
Connecteam has been a game changer for our business! The time clock and GPS tracking make Payroll easy, scheduling is seamless, and team communication has never been better. The app is user friendly, and customer support is fantastic. Highly recommend it for any business looking to improve efficiency! Review collected by and hosted on G2.com.
Connecteam is a great tool for team management, but the scheduling feature can be buggy at times. Aside from that, it's a reliable and user friendly platform that helps streamline operations Review collected by and hosted on G2.com.
The variety of solutions like manual vs automatic breaks, kiosk vs non-kiosk app, employee time clock codes, and intercompany communication. The support I have received when I had questions was great, in that even if something was not possible at the time, they really make you feel like your wants are valued . The ease of use for all ages of our employees (You can stick to just clocking in and out simply, or you can dive deep into the app to gain more benefits like inter company communication and HR related topics. Setting up the program for our employees was quite easy, as it only required a cell phone number. Review collected by and hosted on G2.com.
That I am unable to add a unpaid bread that will deduct from an employees time if they did not issue a break shift during that specific day.
The amount of notifications that are sent by default.
I wish that there was a method to increase the frequency of use for management. By this I mean that our management is not motivated to stay on time of daily approvals as they occur so often (employees clocking out outside of the geo range, adding comments, or editing by accident) Review collected by and hosted on G2.com.
