ClearSale Pros and Cons

We've just completed our project to switch to a new ecommerce platform, and have opted for Clearsales. Clearsales was incredibly easy to integrate with Shopify, we had great service for all our questions, answered in a super reasonable time. The service offered by Clearsales is well worth it, especially as this work was done on a daily basis by our in-house team, who can now focus on higher value-added tasks. Review collected by and hosted on G2.com.

We have much less loadback management, of course, but we don't see this information in clearsales. I'd have liked our admin teams to have this information directly from the platform. Also from a continuous improvement point of view, that way clearsales would be aware of orders that have ended up as chargebacks. Review collected by and hosted on G2.com.

On many reviews we can read that you get what you paid. Everything depends on your perspective, give it a try first. Review collected by and hosted on G2.com.

Task too long to be completed. They would need to use automation.

It's way better. Review collected by and hosted on G2.com.

We love being able to know in advance if our sales are authorized sales or not. In a world where fraud is on the rise, this helps us to build and withold meanningful connections with our customers. In our experience, when customers are flagged for potential fraud, they are incredibly grateful we take the extra step to go above and beyond to make sure it is a verified purchase (thanks to ClearSale!). In the rare event a customer is completely miffed in this process, this typically tells us the transaction is fraudulent, which we appreciate knowing in advance. This service has greatly helped us cut down the number of chargebacks we have per quarter, which are a nuisance as a small business to track and handle when they are happening so frequently. Thank you for that! Review collected by and hosted on G2.com.

When ClearSale updated their site, it was a bit tiresome getting to know basically a whole new platform, but it is still very informative and useful tool for our business. Review collected by and hosted on G2.com.

This company has saved us so much money since we've used them for the past year. We used to have a ton of fraud on our website, and Clearsale has not only diminished the amount of fraud, but they back up any purchase they "approve". They are easy to work with, and approve purchases usually within a couple hours. Review collected by and hosted on G2.com.

They keep changing their user website, and although I think they are trying to make it better overall, its still sometimes confusing. Plus, it seems every time I have to submit a chargeback to them, the process on their website has changed. Hopefully they find a process that works well for everyone soon. Review collected by and hosted on G2.com.

Completely seamless. Orders are submitted to ClearSale automatically as soon as they occur. Greatly reduces fraud as an issue while clearing orders which our ecommerce platform flags as problematic thus allowing us to do business with customers who we might otherwise refuse or who might cause us to perform our own time-consuming clearance processes instead of focusing on other aspects of the business. Review collected by and hosted on G2.com.

In situations where we are competing with other suppliers for inventory, occasionally longer order clearance times can be frustrating as our competitors grab stock while we are awaiting fraud clearance. However, our average clearance time is generally well under 2 hours so this is only an intermittent problem. Review collected by and hosted on G2.com.

Excellent service from the entire team, from the first contact, they are fast, explain everything excellently, and help you with any questions, with the installation and with any topic, even with recommendations. 10 out of 10!!! Review collected by and hosted on G2.com.

The truth is that up to this moment, I think for those of us in Mexico, the only bad thing is knowing the number of identifications for refund issues, THE GOOD THING IS THAT I HAVEN'T NEEDED THAT! Review collected by and hosted on G2.com.

I love that I get peace of mind with ClearSale. The customer support team is incredible Review collected by and hosted on G2.com.

I had some questions early on about their dashboard, but their team helped me figure it out. Review collected by and hosted on G2.com.

It is a reliable tool that manages the risk of fraud, protects you from chargebacks by guaranteeing a refund in case there is one, a specific transaction can be reviewed to have more decision-making capacity when accepting a payment, it is an important ally for an ecommerce. Review collected by and hosted on G2.com.

That covers and compensates chargebacks but sometimes your chargeback indicator with payment processors can be affected. Review collected by and hosted on G2.com.

ClearSale verifies all transactions in my store. Review collected by and hosted on G2.com.

Sometimes it takes much longer for ClearSale to verify transactions, and outside of weekly work hours takes even longer. Review collected by and hosted on G2.com.

I have never used ClearSale before at my other job's. I found it very interesting to use and to learn new things about different sofrware Review collected by and hosted on G2.com.

Since the update I haven't been able to process my chargeback like before Review collected by and hosted on G2.com.