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4.7 out of 5 stars
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ClearSale Reviews & Product Details - Page 3

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ClearSale Overview

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What is ClearSale?

ClearSale is the most complete ecommerce fraud protection solution. We combine advanced statistical technology with the world’s largest team of specialized fraud analysts, for a balanced, real-world approach unlike anything else in the market. We deliver the highest order approval rates and the lowest false decline rates in the industry.

ClearSale Details
Product Website
Discussions
ClearSale Community
Languages Supported
English, Portuguese, Spanish, Chinese (Simplified)
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Product Description

With over 20 years of experience as one of the largest international CNP fraud prevention operations, ClearSale is dedicated to building a superior product that is backed by the most proficient fraud prevention team. Through the years, we have innovated, optimized, and perfected our processes to empower merchants worldwide to eliminate fraud, sell more, and build better customer relationships.

How do you position yourself against your competitors?

Ecommerce is a dynamic, challenging environment, but problem-solving is in our DNA. As the leading fraud prevention solution, we help businesses reach their full potential – no matter the hurdles along the way. We do this via our “secret recipe” that combines the best of big data analytics, statistical intelligence, expert manual review, and innovative technologies.

Why our solution?

-Highest approval rates and lowest false decline rates in the industry
-First company to offer chargeback guarantees -- and the largest to still do so
-Largest company focused on global CNP fraud prevention solutions
-Only company offering performance-based pricing
-Compliant/compatible with all data protection legislation
-We help businesses of every size, in every industry
-Only company with two decades of experience delivering fully outsourced solutions for enterprise organizations
-Ecommerce platform integrations
-User-friendly dashboard and customer reports make proving ROI easy
-We are trusted by 6,000+ ecommerce businesses around the world with a 99% customer retention rate

Seller Details
Seller
ClearSale
Company Website
Year Founded
2001
HQ Location
Barueri, São Paulo, Brazil
Twitter
@clearsale
1,062 Twitter followers
LinkedIn® Page
www.linkedin.com
2,271 employees on LinkedIn®
Description

Clearsale understands that protecting business against fraud-related chargebacks takes more than what technology can provide. Clearsale’s innovative fraud solutions combine advanced technology with a passionate team of seasoned experts that understand every client’s unique needs and are invested in their long term success. Clearsale’s problem-solving DNA, its in-house expert team of 500 fraud analysts, its proprietary consumer-behavior technology, and its decade-plus of identifying and preventing fraud in the most complex and dynamic international e-commerce markets make Clearsale the fraud prevention partner of choice.

Elma O.
EO
Overview Provided by:
Elma Ocampo

Recent ClearSale Reviews

Melissa A.
MA
Melissa A.Small-Business (50 or fewer emp.)
3.0 out of 5
"Never judge a book by it's cover."
On many reviews we can read that you get what you paid. Everything depends on your perspective, give it a try first.
Read more
MP
Marie-Pier P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Allows us to focus on high value-added tasks"
We've just completed our project to switch to a new ecommerce platform, and have opted for Clearsales. Clearsales was incredibly easy to integrate ...
Read more
Joi W.
JW
Joi W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good Software"
I have never used ClearSale before at my other job's. I found it very interesting to use and to learn new things about different sofrware
Read more

ClearSale Pricing

Option 1: Total Protection. KPI Pricing Model
KPI Pricing Model with performance discounts
$ per transaction
Option 2: Total Guaranteed Protection. Fixed % Pricing Model
Fixed Percentage Pricing Model with chargeback guarantee
% of sales
See all 2 ClearSale pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

ClearSale Media

ClearSale Demo - ClearSale
Trusted by 6,000+ ecommerce companies worldwide We help you achieve your business goals - Prevent ecommerce fraud - Protect your revenue and stop fraudulent activity in your online business. Recover losses to chargebacks - Be compensated for fraud-related chargeback costs, including an ...
ClearSale Demo - Dashboard
Browse transaction histories by date: today, last week, last month, and last year. View pending approval requests, current approval rates, response times, and recent orders.
ClearSale Demo - Reports
Monthly Volume of Transactions: Compare monthly transaction averages, quantities, and values over a specific time period. Monthly Approval Rate: Compare monthly approval rates over a specific time period. Chargeback Performance Indicator: Compare monthly chargeback rates over a specific tim...
ClearSale Demo - Orders
Search for Orders: Filters enable you to find exactly what you need. Order Details: View specific details of an order, including address, phone number, payment method, previous customer orders, and more.
ClearSale Demo - Chargeback Management
Select an order to flag as a chargeback.
ClearSale offers a unique solution for merchants that deploys a tactical balance of integrated technology, statistical intelligence, and an in-house team of agile, problem solving analysts.
Play ClearSale Video
ClearSale offers a unique solution for merchants that deploys a tactical balance of integrated technology, statistical intelligence, and an in-house team of agile, problem solving analysts.
Learn step-by-step how to navigate and harness the powerful features of our intuitive platform: from managing orders to analyzing data, conducting fraud reviews and customizing your experience. We've got you covered!
Play ClearSale Video
Learn step-by-step how to navigate and harness the powerful features of our intuitive platform: from managing orders to analyzing data, conducting fraud reviews and customizing your experience. We've got you covered!
Preventing chargebacks isn't easy—you risk turning away good customers. Fight fraud and avoid chargebacks with ClearSale.
Play ClearSale Video
Preventing chargebacks isn't easy—you risk turning away good customers. Fight fraud and avoid chargebacks with ClearSale.
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Video Reviews

Review by Noelia M.
ClearSale review by Noelia M.
Play ClearSale review by Noelia M.
Great platform
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200 ClearSale Reviews

4.7 out of 5
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200 ClearSale Reviews
4.7 out of 5
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4.7 out of 5
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ClearSale Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ClearSaleQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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LG
Ceo
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about ClearSale?

Pricing and the coverage we are offered. The insurance is incredible and fair. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Customer service is horrible. It's not to par with standards. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

Fraud analyst Review collected by and hosted on G2.com.

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Share
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HG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about ClearSale?

The confidence it gives you in the truthfulness of transactions. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

During peak seasons, the decision time can be longer. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

The false positives that may occur. Review collected by and hosted on G2.com.

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Helpful?
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SM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ClearSale?

They agreed to work with my company being a new start up with not that many sales, and provided me with very favourable rates. Their portal is very intuitive and easy to navigate in case you need information about an order. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Nothing really. I didn't experience any negative with ClearSale, and I will hire them again in the future. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

Preventing Chargebacks to businesses Review collected by and hosted on G2.com.

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JM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ClearSale?

Fairly easy to setup and launch. I think the fact they take on the risk of fraud is a god send. Prior to ClearSale, we were not only getting hit with a fraud cost, but also indirectly cost to manage the fraud. Now it's auto-magic. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

They are located in Brazil for many resources, like customer service, so their is a bit of a gap cultural and time zone wise. Not a deal-breaker, but it's a challenge. Also, they recently did an upgrade that create a gap and we had to work through. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

Preventing the all poweful scammers, hackers and generally bad people from wasting our time with fraud charges. I believe this will become more and more of a problem in the coming years. Review collected by and hosted on G2.com.

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Augusto Y.
AY
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ClearSale?

Peace of mind when shipping orders against fraud Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Refunds can take a while, but they eventually get paid out Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

Mainly customer chargebacks Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ClearSale?

I don't have to worry about fraud happening because they protect you from beginning to end. Ease of use, many features, it was very easy to setup. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

I haven't found anything yet. They were slow to respond to my emails at times Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

Protection against fruad. Peace of mind with every sale Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Furniture
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ClearSale?

SU SERVICIO PERSONALIZADO, Y ATENCIÓN INMEDIATA Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

SU FACTURA DE PAGO POR EL SERVICIO NO SIRVE COMO COMPROBANTE FISCAL EN MEXICO, FUERA DE ESO TODO BIEN Review collected by and hosted on G2.com.

Recommendations to others considering ClearSale:

Excelente herramienta para reducir el riesgo de fraude Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

EL ANALISIS DE NUESTRAS VENTAS SON MÁS CONFIABLES Y EL SEGURO POR CONTRACARGO Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
AB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ClearSale?

What I love most about ClearSale is its ability to strike a perfect balance between fraud prevention and customer satisfaction. Their proprietary algorithm and manual review process catch fraudulent transactions in their tracks, while their commitment to minimizing false declines ensures that genuine customers aren't inconvenienced. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

ClearSale's algorithm is not perfect, and it can sometimes flag legitimate orders as fraudulent. This can lead to unnecessary customer inconvenience and can also damage the merchant's reputation. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

In a world where fraud is rampant, ClearSale has proven to be an indispensable tool in keeping my business safe and sound. Review collected by and hosted on G2.com.

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Nathan W.
NW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ClearSale?

One of my biggest worries when starting a business was fradulent transactions. Clearsale has given me peace of mind at a fraction of what I thought it would cost! Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Setup process took a little longer than expected. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

It has helped me by providing peace of mind for one of my biggest worries about eCommerce. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Automotive
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ClearSale?

Their customer service. They are always very fast to reply to any inquiry or doubt. We all know that in ecomerce you might have doubts about certain purchases, and they always reply fast enough for us to sort them quickly. Plus, they are incredibly trustworthy. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Honestly, there's nothing to dislike! The service is easy to use and smooth. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

They have solved the potential risk or getting fraudulent orders and dealing with chargebacks. They have our backs! Review collected by and hosted on G2.com.

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