CisionOne Reviews & Product Details - Page 4

As a communications professional, it helps me see what topics reporters are interested in covering. This gives us ways to share our expertise and stories from our organization. Review collected by and hosted on G2.com.

Some of the topics or questions do not really pertain to our organization. This means I am routinely checking the emails I receive but it rarely results in opportunities for our organization. Review collected by and hosted on G2.com.

It is an easy-to-use tool for PR and media monitoring. You can create a dashboard the way you want. Editing and making searches are easy, and you can save them! The customer service is helpful and responds quickly. Also, it is easy to sort out the clippings, and you can tag them to keep an eye. I like that they try to improve and reach me to ask for opinions. Feedback is essential for these tools to improve, and they seem to take it seriously. Review collected by and hosted on G2.com.

They can improve their database to track more media outlets. Sometimes they do not show all the media outlets our clients are on. Media contacts should be updated frequently, too, as some information is missing. My experience is mostly very well with this tool, but there is always room for improvement. That is why I would like to mention these points, but it does not mean they are huge problems. Review collected by and hosted on G2.com.

My favorite part is being able to see the UTV or audience number of each platform. We use this number to track the audience in our area to get a better understanding of how we are reaching our consumers and businesses in our counties. I am able to create our monthly reports that we track our media coverage in. Before we used cision I would have to track our media coverage by googling the media outlets and our name and manually seek and track each instance for that month. This process would take an average of 6 hours in one day to cover all of the media outlets in our area that I knew about. I can also see which media reporters are in our area and can seek contact for updating the media list. Each media list an organization has should be updated at least once a year so we trust that Cision can maintain the records of each reporter up to date. There is also the chance that your organization will be picked up by various media outlets that may not be in your area or that you did not know existed, which could help your organization track even more. I believe Cision works with TV Eyes in that you are able to also see the video clips similar to reports in tv eyes. So really if you have both platforms there's really no way you should miss some coverage. The way they track it is true closed captioning so you have to make sure you have set the right keywords to be able to get the best tracked results or you could be missing on some valuable tracking. Review collected by and hosted on G2.com.

I cannot create reports like i would with TV eyes that would allow me to easily count the media instances. In the radio outlets that come through as instances per month, there is a slight issue in that it picks up instances where companies are advertising their BBB rating. For instance, a company would say "we have an A+ rating with the Better Business Bureau" and Cision grabs it as a media instance. We cannot however count that as media instance because it's not really talking about us but merely a rating that they have. We have had some instances where our media rep has done interviews through radio but they have not been picked up. Review collected by and hosted on G2.com.

The pickup of print news is good, the ability to tag, organizational featuresare nice Review collected by and hosted on G2.com.

The lack of reliability for TV broadcast news pickup Review collected by and hosted on G2.com.

I love that my Cision team - I'll call out Jolon Craw and Junnun Shawkat for acclaim - has delivered some of the best customer service that I have ever received. Review collected by and hosted on G2.com.

Sometimes the platform goes down, but it is usually fixed quite quickly. Review collected by and hosted on G2.com.

I like the opportunity to have easy access to reporters and media outlets to increase our PR awareness and on a budget. Its free. We also use Qwoted but find there isnt really any overlap. Review collected by and hosted on G2.com.

Sometimes the amount of info coming to your in box on the lists can be overwhelming. I like the way you can specifically target writers on Qwoted, more flexibility. Review collected by and hosted on G2.com.

Pros about Cision include the available features -- broadcast monitoring, contacts, reporting and sharing clips via a newsletter features. The customer service chat function has been fantastic to get quick responses when you need help. Review collected by and hosted on G2.com.

One issue that I have with Cision is the need for more flexibility in the newsletter feature. Review collected by and hosted on G2.com.

I can't imagine not having HARO. The simplicity of getting and responding to queries is unmatched. Review collected by and hosted on G2.com.

I wish some of the spammy publishers would be eliminated; it's sometimes tough to separate worthwhile from garbage. Review collected by and hosted on G2.com.

Quick view of journalist pitches divided by topic/beat, easy to respond to journalist inquiries on relevant topics for clients. Review collected by and hosted on G2.com.

Would like more specific categories; for example, business and real estate are lumped together and it would be easier to sort through with more specific categories. Review collected by and hosted on G2.com.

Helpful to have a database to help with reporter research. Review collected by and hosted on G2.com.

There's lots of details that I find are missing, and reporters. Not easy to get answers from the team. Would like to see more editorial calendars, bylined article submission guidelines and advertising details. Also there used to be more links to the reporters' social media. Review collected by and hosted on G2.com.