CisionOne Reviews & Product Details

The flexibility of reporting and selecting which media outlets to monitor for specific clients and projects gives really great control over what is shared and the way reporting can be discussed with clients. Review collected by and hosted on G2.com.

With great insight comes complex reporting set up. But with time and practice, this becomes easier and is in fact what generates the insight through reporting. Review collected by and hosted on G2.com.

There are some great new features, but the benefits are lost because the user experience and visual organization is so chaotic and hard to navigate. Review collected by and hosted on G2.com.

One of the reasons I selected Cision was the ease of the platform and the simple user experience. It was streamlined, organized, and super easy to use. CisionOne is chaotic and visually overwhelming. Even the alert emails are far more difficult to read. If it isn't broken, don't fix it and the old Cision was not broken. I have recommended Cision for years to peers but this new user experience is not anything worth recommending. I will be evaluating a new option at the end of my contract. I use Cision daily and find myself dreading using CisionOne now. Review collected by and hosted on G2.com.

I love that it has a clean, easy-to-read interface that is easy to use to create simple search queries based on a topic, media outlet or name of a journalist. I also really love the ability to create and save lists within the platform. Review collected by and hosted on G2.com.

It is a bit of a learning curve to figure out how to work this version compared to previous iterations. It can also be challenging to narrow down searches for some topics. There are some filtering options available, but they aren't as intuitive or as helpful as they could be. The in-app email distributions are also interesting. I like the concept, but the execution needs some tweaking. Review collected by and hosted on G2.com.

I like that it is a platform that does it all, love the media database that has a vast range of contacts both UK based and internationally, easy to pull medialists as well as send pitches directly through the platform. We use the platform daily and found the on-boarding sessions with our customer support member really useful Review collected by and hosted on G2.com.

Sometimes it doesn't pull all our coverage through and we have to find manually Review collected by and hosted on G2.com.

Excellent media monitoring across a number of platforms, with good grouping and organisational capabilities. The option to enable email and mobile notifications for specific streams is great. Easy to use once established, building feeds is straightforward enough, though boolean queries work best, which are a little more challenging to implement. Review collected by and hosted on G2.com.

Sometimes misses subscription based outlets and is at times slow to refresh feeds - some outlets appear immediately at release though others are received several hours later.

Social listening offering is effective but seems to be in a much more infant stage - LinkedIn is not included which is major downside (was planned for 2024 but as yet not included). The notification badges which feature on the monitoring platform are not available, so streams have to be checked manually. Review collected by and hosted on G2.com.

Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Review collected by and hosted on G2.com.

It would be nice to have more robust social media reporting, but you can get that if your contract includes Brandwatch. Review collected by and hosted on G2.com.

I like the scheduling feature, makes weekly tasks a lot easier to set up, especially when you will be out of office. Customer service was really helpful when we switched over, making the implementation easy. Integrating over to the new system was straight forward, just a few calls and we were done. Review collected by and hosted on G2.com.

I wish I didn't have to select all mention streams individually as if you accidentally click off it makes you select them all again. A select all feature would be handy. Review collected by and hosted on G2.com.

Simple interface, flexible reporting, and great analysis capababilities for market positioning in trending topics and industries.

Super easy and friendly onboarding. Review collected by and hosted on G2.com.

Short timeframe (28 days) to capture print items within the platform's licensing.

Customer support is consistent but can take a while to get issues fixed. Review collected by and hosted on G2.com.

Ease of access to customer support if needed, also the UI is easy to use, comprehensive database and also great reporting.

Reporting is also a breeze and allows us to fully integrate press into our monthly roundups and has made our lives easy to implement the use of Cision into our daily workflow. Review collected by and hosted on G2.com.

There are the odd bits of missing links within the database but, the team seem to be quick to add contacts or give you a valid reason why they aren't available. Review collected by and hosted on G2.com.

We have used Cision for our media monitoring and outreach for several years, and have recently transitioned to CisionOne. The Cision team was great in training and assisting us in a smooth transition. The Outreach platform is great, and the Social function is new to us, so we're excited to see how everything all works together for reporting. Review collected by and hosted on G2.com.

We noticed quickly that CisionOne is missing some of the reporting functions we liked, especially when comparing competitor data. There has also been multiple times that I have to submit a ticket to get coverage inputted manually. Review collected by and hosted on G2.com.