Cirrus Insight Reviews & Product Details - Page 82

When it's working, I like how it copies emails to SFDC and tracks opens/clicks. Review collected by and hosted on G2.com.

The entire app...The software is buggy, support is hard to reach, and every month I get an e-mail saying that it's not synced with my calendar so I have to re-enable it. Also, I've contacted support twice and only received a response the first time. The last message I received was, "After reviewing your support request, we've determined it needs to be escalated to Level 2 Support." Then radio silence. And today, the buggiest day of all...they don't have their support chat open. It's 9:21 AM CST on a Thursday.

Quit using it to schedule meetings with prospects because it would error on their end and cause frustration- not how a salesperson wants to make their prospects feel.

I can't even login in right now to take a screenshot of the program to prove to G2 crowd I use it! Review collected by and hosted on G2.com.

I dont need to use salesforce when I am working in Gmail anymore. It saves a lot of time with that feature. Review collected by and hosted on G2.com.

Among other Gmail-Addons I was working with this is by far the hardest to learn and customize. It could be made a little more intuitive to work with it. Review collected by and hosted on G2.com.

Attach is an intuitive easy to use software. The email triggers keep our sales reps up to date with customer interaction without needing to visit the software. We’ve been using Attach for years and it has been an injection of confidence into our sales team, whenever they get a notification. Attach helps our sales reps to focus on the hottest customers as we can act when a customer review our quote.

The best part is probably that we can pick up interest from a lead that we’ve considered dead, as we notice them looking through our old quote again. Review collected by and hosted on G2.com.

I miss some extended features in the software. I have passed some ideas to the team and they are usually very fast in picking up new ideas. Review collected by and hosted on G2.com.

I really like that Cirrus Insight integrates easily with my gmail and Salesforce. When it's working properly it captures all my client correspondence. All my contacts are easily visible and I can even add them to my SF on the fly from any email I'm creating.

I also have email templates and Campaigns I can use as well as a calendar tool, which are both vital for my role. Review collected by and hosted on G2.com.

Recently they've had quite a few bugs and even a DNS outage that took the whole system down for 2-3 days. There are never any outage or "hot topics" updates on their website with work around instructions for example.

During the DNS outage a couple of weeks ago I had to open up case after case and get back into their chat multiple times. They finally provided me with instructions once they had a fix, but I asked them why I had to take both my time and theirs to bother them in order to get an answer. All work arounds and uninstall/reinstall instructions should be out there somewhere for me to find them easily. Review collected by and hosted on G2.com.

Easy to schedule emails to be sent out and add emails to Salesforce, selecting the right Lead or Contact Review collected by and hosted on G2.com.

Cost, if I wasn't working at Salesforce partner, the product would have cost about $10 - $12 per user per month. Although the functions they offer are valuable, there's a decent cost to it. Review collected by and hosted on G2.com.

Email tracking and analytics, send later function, notifictions when emails are opened Review collected by and hosted on G2.com.

sometimes inaccurate, not sure when to trust it or not. Emails don't log automatically to SF, have to manually click each one Review collected by and hosted on G2.com.

I love having access to my Salesforce.com records (accounts, contacts, opportunities) from withing my Gmail client. It makes it 100x easier to add and update contacts and other important data without having to do a context switch. Review collected by and hosted on G2.com.

It's very difficult to get Sales Operations to appreciate how beneficial a tool like this is to maintaining SFDC data hygiene. By making it easy to update this data...from within the tool I am living in 90% of my day, I am very more likely to keep this data current.. Review collected by and hosted on G2.com.

I love the UI and the various integration features with G-mail and Salesforce, definitely something I use daily and give me pieces of mind that I dont have to list hundreds of follow-ups Review collected by and hosted on G2.com.

We have been hit with a couple of bad bugs, one that left the site down for two days (so all of those follow-ups were lost). Have had two support people who were WONDERFUL pleasant kind and attentive and one that was comically unapologetic for a series of weird red boxes that kept coming up everytime I opened an e-mail. Any e-mail. Review collected by and hosted on G2.com.

I love that Cirrus plugs right into your Gmail. It is certainly helpful for anyone in sales that is doing outbound prospecting and outreach. The analytics are fantastic. The mobile app and mobile notifications are a game changer. Review collected by and hosted on G2.com.

When using flight plans, there are times when the application will crash, however, a quick refresh of Gmail and things are usually back to normal. Review collected by and hosted on G2.com.

Raise your hand if you hate the back and forth of scheduling. I am pretty sure everyone raised their hand.

This email add on ELIMINATES THAT.

Literally, you add it to GMail, hit the bottom button, select the length of the meeting, the timeslots you're open, and it will allow the other person to select a time and schedule their own meeting. Then it syncs with your calendar, sends an email, and BOOM. THAT'S IT!

Praise Jesus for this. It saves me hours of time per month. Review collected by and hosted on G2.com.

You can only block time on three separate days at a time (at least on the free version; there may be a paid feature I am not utilizing). It also saves things at weird times, so make sure you're checking the location. Sometimes it will hold over from the last meeting-- it's definitely my fault, since I don't clear it out, but it's a bit confusing to the user. Review collected by and hosted on G2.com.