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Cirrus Insight saves so much time getting my emails into saleforce
1,486 Cirrus Insight Reviews
Overall Review Sentiment for Cirrus Insight
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There is absolutely nothing to like about this product. It is slow, buggy and you end up doing more work than intended. Review collected by and hosted on G2.com.
It's completely buggy. I have to go back and manually save my emails to Salesforce. You cannot do as many things in bulk and the email templates will save to the wrong sfdc opps. Review collected by and hosted on G2.com.
The best thing about Cirrus Insight is the amount of time it saves me on salesforce tasks. Also having all the contact information at my fingertips is really helpful as well. Review collected by and hosted on G2.com.
I would say that I would like to see the platform tested better before new updates are rolled out. Review collected by and hosted on G2.com.
The feature to schedule the mailings for every time that you want. If you do not want to reply right away because it is the wrong time or has the feeling that at another daytime the open rate is better than you can send the emails later. Also, I think the price is very reasonable. Especially cheap it is with the annual billing. Review collected by and hosted on G2.com.
I have only two concerns about the tool. The synchronization to salesforce lacks clearly in speed in my opinion. Sometimes it does not even finish without a restart of my browser (Firefox). Also, the mobile integration could be a little more user-friendly. Review collected by and hosted on G2.com.
That the tool combines Salesforce with my Gmail. I don’t need to leave my Gmail account when working with it because of Cirrus Insight imports/exports the data between these two. I can even use the calendar and the different dates for meetings and so on are stored right into our Salesforce account. Review collected by and hosted on G2.com.
The loading time when opening my Gmail account is certainly long. And I sometimes have some issues with the synchronizing between Gmail and Salesforce regarding addresses from customers. Review collected by and hosted on G2.com.
There is nothing to like nor like best about Cirrus Insight. Could be just the ease of filing support trouble tickets though its website. Review collected by and hosted on G2.com.
The dislike list is very long. Brace yourself. The integration into Gmail is buggy. Every 48 hours, the book meeting button fails refuses to authorize the user with Gmail calendar and Salesforce. Support acknowledges trouble tickets and has no solution nor a fix even after 12+ weeks. The assigned AE + CSM teams cannot remedy numerous trouble tickets still active. Having the user to indicate the temp trick is to reboot browser or computer is not a long term fix. In order to correct Cirrus Insight notes fix, users are told to remove 6-8 chrome browser extensions, especial Outreach IO. Cirrus Insights updates does not do anything but show a newer version in the product details. Bugs still remain. FYI. users cannot schedule a meeting for Sunday to accommodate EU time zone. Review collected by and hosted on G2.com.
Our users love bringing Salesforce into their email inbox, the ease of logging emails and looking up contacts, but their favorite feature is the book a meeting function. Review collected by and hosted on G2.com.
It can have the occasional glitch that requires an uninstall/reinstall - but it's a browser extension and can be rectified in a matter of minutes. Review collected by and hosted on G2.com.
I've spent a lot of time testing everything on the market, and while no software is ever perfect, Cirrus definitely does a lot more than any other similar software I looked at in a much more flexible way at a much better price point.
On top of that, their support is absolutely top-notch and probably some of the best I've seen with any software Review collected by and hosted on G2.com.
It can be a bit buggy at times, but the support team is very good at responding and solving everything. Review collected by and hosted on G2.com.
