Getting your employees to record their activities in Salesforce could be a challenge, especially if they have been doing it on paper for 40 years. Cirrus is easy and quick, very intuitive and customizable.
We like that the app is flexible when it comes to editing fields: you can change Subjects, add descriptions to better reflect the contains of the email in Salesforce Activities;
Creating Contacts and making sure new contacts are getting added to Salesforce is also an important gain for our workflow. Forces us to be more regimented about keeping the system clean.
We use our Google inbox as a "to do list", so we love the "return to inbox" feature. Review collected by and hosted on G2.com.
Cirrus tends to be buggy. Better than other apps we have used, but still seems to have "unexpected errors" quite a bit.
Customer Service usually starts by sending us Knowledge Base articles. It takes a while to read through Knowledgebase and sometimes problems sit unresolved if no one has time to push for real help or read the help articles. A good example would be my admin problem reported in August, followed up in 30 days and then never heard back with resolution until December. Review collected by and hosted on G2.com.
Video Reviews
A Daily Lifesaver
Cirrus Insight saves so much time getting my emails into saleforce
1,493 out of 1,494 Total Reviews for Cirrus Insight
Overall Review Sentiment for Cirrus Insight
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What I like best about Cirrus Insight is how intuitive and easy it is to use. The user interface is clean and well-organized, which made it simple for our team to get up and running quickly. The implementation process was seamless and took very little time, which was a huge plus. On top of that, the customer support has been consistently responsive, knowledgeable, and genuinely helpful whenever we’ve had questions or needed assistance. Overall, it’s a powerful tool that simplifies our workflow without adding complexity. Review collected by and hosted on G2.com.
One area where Cirrus Insight could improve is transparency around the product roadmap. I've submitted several product suggestions and pointed out flaws to the customer service team, but haven’t received any follow-up or clarity on whether those ideas are being considered. While we've managed to implement some workarounds to make the tool better fit our needs, it would have been ideal to have those capabilities built-in from day one. That said, the flexibility of the platform did make it relatively easy to adapt—it just required a bit more effort than expected. Review collected by and hosted on G2.com.
I like the calendar link feature. It's nice keep this link in my email signature. This cuts out the back-and-forth of scheduling, since clients can use the link to directly access my calendar Review collected by and hosted on G2.com.
I don't see the need for some of the other features. For example, if I have two computer screens, I can just as easily copy and paste emails directly into salesforce as I could logging the activity through cirrus. I also don't completely trust that Cirrus will upload the activity to the proper account/opportunity 100% of the time.
I just don't use Cirrus a ton, since some of the feature feel repetitive to what I'm already able to do. Review collected by and hosted on G2.com.
Now that we've got our settings right, the event syncing process happens seamlessly and reliably. Cirrus offered the most sophisticated event syncing options of all the integrations we considered. We appreciate that it's a set it and forget it type deal - once users are onboarded there's no further maintenance required. The sidebar is a helpful way to quickly edit or navigate to the Salesforce event. All in all, a strong integration. Review collected by and hosted on G2.com.
Setup implementation was not intuitive and required a lot of customer support. Some key shortcomings are 1) admins not being able to see all synced events across their org (they can only be viewed user by user), and 2) Cirrus not being able to re-sync event invitees if the contacts have been added to Salesforce after the initial event sync. Review collected by and hosted on G2.com.
The imbedding of Cirrus into gmail. The popup on the right side of the screen should make it easy to use to upload emails to salesforce. I do also like the "add contact" feature Review collected by and hosted on G2.com.
It rarely works the first time I log in. I have to jump through a lot of hoops like refreshing it, logging into salesforce, and restarting my computer. there are also too many buttons to click to upload emails to an opportunity, Review collected by and hosted on G2.com.
I was a Cirrus Insight fan for years. Loved how it worked with Gmail and Salesforce. It did exactly what I needed it to do—until I didn’t need it anymore. Review collected by and hosted on G2.com.
A couple of months ago, I switched off Gmail. That meant no more need for Cirrus Insight. Simple, right? Except canceling wasn’t simple. There was no clear “cancel” button when I logged in. Thinking I was clever, I deactivated all my users, assuming that would stop the subscription.
Fast forward: I get an email about my upcoming renewal. I reply to cancel. Their response? “Sure, we’ll cancel—for next year.” Apparently, their terms require 30 days’ notice to cancel, and I was three weeks from renewal. So, I’m now stuck paying $684 for a service I can’t even use… through December 2025.
30 days’ notice for a SaaS subscription? That’s ridiculous. It’s not like I’m canceling a wedding venue.
To top it off, no effort to help a longtime customer. No “Hey, let’s figure this out.” Just “It’s in the terms.”
Cirrus Insight, here’s some free advice: Make canceling easy. Show some flexibility. Treat loyal customers like people, not dollar signs. Because right now? You’re a great example of how not to do customer service. Review collected by and hosted on G2.com.
Their software is incredibly user-friendly, making it easy to file attachments or emails into Salesforce. I believe that anyone needing to upload information into Salesforce from their email should use this tool. Review collected by and hosted on G2.com.
Sometimes, Cirrus Insight goes into a "not responding" state and needs to be refreshed and reactivated, which can be annoying. Review collected by and hosted on G2.com.
Very good admin configurability for multiple brands as well as an enterprise integration to Salesforce. Review collected by and hosted on G2.com.
The Smart Scheduler UX could be nicer. The iframe looks out of date and low resolution. Customer support for APAC is not in our time zone. Review collected by and hosted on G2.com.
The calendar scheduler makes sharing our client-success teams and account directors' availability easier than a simple Teams link. Review collected by and hosted on G2.com.
Cirrus requires a bit of setup to get off the ground. Review collected by and hosted on G2.com.
I like how reliable Cirrus is when it comes to log our Gmails to Salesforce. It's very easy to use, once you've set up your email logging settings there's no more action required. It's a tool we use every single day and it integrated easily with our Salesforce instance. Also, whenever we need any help, Cirrus customer support is always available for troubleshooting. Review collected by and hosted on G2.com.
I think the analytics we get from Cirrus could improve, there's a limited number of filters that we can use to view email data. Email analytics like reponse times, if emails were opened, among other metrics could be very helpful. Review collected by and hosted on G2.com.
