95 Certain Event Management Reviews
Overall Review Sentiment for Certain Event Management
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Certain was the first platform I learned, and it feels so comfortable. They often make improvements to help make the registration process flow better. I like the drag and drop features, customization of form sections, flexibility in building robust websites. My team has creatively used websites, forms, and sessions to meet our unique client needs. Jeff Yarnell is so knowledgeable when providing platform use and development support, always willing to dig deeper and give clear answers. Certain has easy and robust reporting, which is a struggle at times in other platforms. I also like its housing module - especially rooming list change reports! The Touchpoint app has been a welcome addition. Review collected by and hosted on G2.com.
At times, the level 1 support can give answers that are not helpful or that obviously need escalation. As an experienced user, I wish we had access to higher level support in a quicker timeframe. We have not found many clients who have utilized the On24 virtual platform, so I am not confident in its success. The website builder has potential to be even greater, and I would like to see some improvements that can create sites more like you'd see in WordPress. It would be great to have a learning management type option, we often have to create these and they don't often work smoothly, but there could be more ease in building something like that. Review collected by and hosted on G2.com.
Certain has robust in-form logic, and can be fairly well customized.
The support team and account reps are very responsive and communicative and make a real effort to meet our needs.
The tool implements improvements regularly.
There are many available features which can be utilized in complex arrangements. Review collected by and hosted on G2.com.
Users often find the tool difficult to navigate and understand. The best-supported features may not meet your needs; it is optimized for large conferences. If you don't use the tool in the most standard way, you may need to do a bunch of kludges to get by. There have been multiple occasions in which tool updates/releases have caused major issues for live registrations, so my org lacks some confidence in the stability of the tool. Past Release Notes are no longer available for review. The tool-recommended method for registration (sessions) offers no pricing granularity. Review collected by and hosted on G2.com.
Certain 's platform offers a lot of out-of-the-box, but also provides the flexibility to customize for our regional marketer's unique requirements. Review collected by and hosted on G2.com.
You can customize yourself into a corner somewhat easily, which makes support challenging. It would be good to have some checkpoints in place to ensure there isn't an existing solution to meet the same need before creating something custom. Review collected by and hosted on G2.com.
The Certain platform is extremely flexible and able to meet the needs of our clients - most of whom have specific and varied requirements. The reporting out of the platform is amazing in its versatility, and allows different groups to have different views of the same event with little effort. The support team is usually very quick to address issues or answer questions, and the account management team is awesome. Review collected by and hosted on G2.com.
The platform does take a while to learn how to navigate, and its very flexibility lends to users making errors or finding it hard to learn how to do things. I also wish they would have ability to automate emails on a micro level instead of macro. Review collected by and hosted on G2.com.
Certain has a very engaged support and business relationship management team. The platform is robust and meets the needs of our event registration and reporting. Review collected by and hosted on G2.com.
We have open communication with our business relationship team. We have enhancement requests and dialogues on the troublesome portions. The UI and learning curve for the platform is a bit high. Review collected by and hosted on G2.com.
Certain's automation tools and capabilities are very helpful. Above and beyond what we have in some of our other email automation platforms. Specifically the ability to append fields (and create custom fields) for use across all assets within Certain. Review collected by and hosted on G2.com.
The UI can be difficult to navigate. I don't find it very intuitive. We've had some additional walk throughs with product owners which has been helpful over time. I do find that the more I utilize the tool, the easier it is to navigate. Review collected by and hosted on G2.com.
The system is very robust and flexible, allowing us to create sites and reg forms that fit a variety of client requirements. Review collected by and hosted on G2.com.
While I like Touchpoint as a mobile app in general, I wish it felt more natively integrated with the main Certain Platform. Review collected by and hosted on G2.com.
ease of use, access to tech support, friendliness of staff, fantastic product Review collected by and hosted on G2.com.
I sometimes have to find workarounds to what I need the website to do. Review collected by and hosted on G2.com.
The ease of use of Touchpoint mobile app. Review collected by and hosted on G2.com.
Can't think of anything offhand. Anything missing? Not for my purposes. Review collected by and hosted on G2.com.
Certain contains versatile, logic-based functionality that allows you to customize the event experience & communication for attendees and customize data collection for event managers. Usually, if you have an idea or need to execute a special workflow, Certain has a solve. The support team, customer success managers, and implementation specialists are 100% dedicated to ensuring the software can execute on customer needs. I also LOVE the page help option - makes it a lot easier to troubleshoot. Review collected by and hosted on G2.com.
While it offers a WYSIWYG interface and a ton of helpful documentation with the Page Help feature, Certain is a very indepth tool to learn. The onboarding takes time and dedication, it's not an easy transition when onboarding new team members.
I do wish there were a bit more reporting metrics provided with the scheduled email functionality - similar to a true email automation system - open rates, click throughs, ability to get more granular on who is engaging with the email. Review collected by and hosted on G2.com.
