CDK Reviews & Product Details

CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multirooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise and 15,000+ dealerships served • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry and serving over 15,000 dealers, CDK is committed to helping dealers find success through powerful, relevant technology.

Product Website

Seller

CDK Global

Discussions

CDK Community

Languages Supported

English

Overview by

Heather Erickson

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

CDK Integrations

(2)

Verified by CDK

CDK Media

Discover how CDK solutions empower dealership teams to work smarter, deliver stronger customer experiences, and operate seamlessly across every department. In this video, our team shares how CDK’s Fixed Ops Suite, CRM, and Foundation Suite

See how the Car Pros Automotive Group uses this new category of software to drive operational consistency, improve customer experience, and make data-driven decisions that impacted every department.

At Benzel-Busch Motor Car, delivering a premium customer experience is more than a goal — it’s a legacy. Hear from Dealer Principal Jay Agresta and CFO Charles Bond as they share how CDK helps Benzel-Busch.

Let us virtually introduce you to CDK team members who are dedicated to helping everyone at your dealership achieve new levels of success. Meet Raphael Martinez, Jazmyn Rivera and Jon Purdy to learn how they connect dealers and CDK.

CDK CRM just got a major upgrade. Introducing CRM Video. CDK CRM Video gives your team dual‑camera recording, a built‑in teleprompter, seamless CRM integration, and even live meeting scheduling, all from the CRM Video Mobile App.

Official Downloads

(5)

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Driving Car Sales with Artificial Intelligence

What Customers Really Think About Their Service Advisors

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/19/2019

"BEST DEALERSHIP SOFTWARE"

5/5

What do you like best about CDK?

I LOVE THE EASE OF CDK AND HOW SIMPLE IT IS. FROM CLOSING A DEAL TO POSTING AN ACCOUNTING JOURNAL IT IS SO EASY. Review collected by and hosted on G2.com.

What do you dislike about CDK?

ONE THING I DISLIKED ABOUT CDK WOULD BE THAT SOMETIMES IT WOULD CRASH SO SOME OF THE POSTINGS DIDNT POST AND WED HAD TO GO BACK IN AND RE-POST. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

10/17/2019

"Great Accounting Software"

4/5

What do you like best about CDK?

What I like best is the simplicity of it to use. I also like that it gives you real time aging. Review collected by and hosted on G2.com.

What do you dislike about CDK?

The only thing I would like to see improved is a more specific date and time stamp for postings. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

9/23/2019

"New CDK user"

3.5/5

What do you like best about CDK?

That it stores the information of vendors used previously Review collected by and hosted on G2.com.

What do you dislike about CDK?

How easy it is to get stuck on the input screen Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/24/2019

"Cdk"

4/5

What do you like best about CDK?

I like that it’s very easy to find customers. It’s easy to input a client. Colourfuln and laid out well. Easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about CDK?

Sometimes finicky. Sometimes emails or notifications don’t disappear even though you have selected to delete them. Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/25/2019

"I enjoyed using "Lightspeed" by CDK Global"

4/5

What do you like best about CDK?

I enjoyed using "Lightspeed" by CDK Global. It was very easy to use and quite simple to learn. There is room for trial and error, and customer service is easily reachable, and helpful as well. Review collected by and hosted on G2.com.

What do you dislike about CDK?

I used Lightspeed during both my sales and shipping and receiving duties at work. I disliked the process of having to "unrecieve" if you've accidentally recieved something at the wrong price. Other than that, I generally have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering CDK:

Use customer support as often as needed. They are very helpful and prompt. Review collected by and hosted on G2.com.

What problems is CDK solving and how is that benefiting you?

Much easier than the Comptron system we were using before. More options, access, and easier navigation. We are having much less issues with sales and returns since using CDK Global. Review collected by and hosted on G2.com.

Shelby B.

Office Assistant

Mid-Market (51-1000 emp.)

3/28/2019

"It gets the job done!"

4/5

What do you like best about CDK?

It's a simple system to learn, which is helpful for both generations that arent hyper focused on technology, and those that are learning new skills on top of new systems. Review collected by and hosted on G2.com.

What do you dislike about CDK?

While sometimes it's nice to have 10 ways to do something, sometimes that makes it harder to explain to someone, because they will get different answers from everyone. It could be more streamlined. Review collected by and hosted on G2.com.

Benjamin V.

Senior Analyst

Automotive

Mid-Market (51-1000 emp.)

8/23/2019

"Accounting "

3.5/5

What do you like best about CDK?

The custom reports and database were very helpfull Review collected by and hosted on G2.com.

What do you dislike about CDK?

Slow, can’t upload custom journals from excel Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

10/12/2019

"A bit outdated"

2.5/5

What do you like best about CDK?

I like that CDK has several features available to help operations Review collected by and hosted on G2.com.

What do you dislike about CDK?

It feels really outdated and sometimes causes more issues than it should. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

4/25/2019

"CDK REVIEW "

4.5/5

What do you like best about CDK?

I like how easy CDK is to use and navigate through for my daily work duties. It is awesome to customize to the work that belongs to my current position and versatile when changing positions in my company. Review collected by and hosted on G2.com.

What do you dislike about CDK?

I dislike that sometimes it will freeze and not save my work. Although CDK is awesome and I do not have many bad things at all to say about the software itself. Review collected by and hosted on G2.com.