CDK Reviews & Product Details

It is quick and user friendly. Posting journals would take less than a second to post unlike quickbooks. Review collected by and hosted on G2.com.

I extremely dislike how once a journal is posted, it cannot be undone. Review collected by and hosted on G2.com.

CDK Drive constantly pushes updates out which shows they are working to constantly improve the user experience. Review collected by and hosted on G2.com.

To use additional features, there's always an additional fee. However, it is worth it most of the time. Review collected by and hosted on G2.com.

It is tailored to the individual dealership and has many useful tools Review collected by and hosted on G2.com.

it seems a little outdated in appearance Review collected by and hosted on G2.com.

It's pretty easy to install and keep running, but otherwise using it's not as intuitive as newer systems Review collected by and hosted on G2.com.

Custome support and it's UI is useless. IT's impossible to fix any problems, and if something breaks their is a code that might or might not fix it without have to reinstall the program. Review collected by and hosted on G2.com.

It’s laid out pretty simply. It’s very easy to set up new purchase deals and research past deals. It's pretty central to my work and was very easy to learn for someone who has never used this type of software before. Booking my deals is now a smooth process. If I mess up and need to clear a deal,all I have to do is go in and Zap it and start over. Review collected by and hosted on G2.com.

The time clock closes out if you enter anything in wrong which is kind of annoying. It’s been freezing up occasionally when I’m trying to complete a deal and I have to completely close out through the task manager. I have to open the full deal paperwork to find out what bank the customer financed through. Review collected by and hosted on G2.com.

It's great for clocking in and reviewing deals. Everyone in our dealership uses it for something. F & I down to our detail department for clocking in. Review collected by and hosted on G2.com.

It's not very user-friendly. If you aren't proficient in the commands it's very hard to use. "DVC" Display Vehicle Cost, for example, took me a while to get use to . Review collected by and hosted on G2.com.

I cannot say many positive things about this company/product. It is cumbersome and inefficient. In addition to not being user friendly, it requires extra data entry when compared to Reynolds. I suppose the only positive thing that I can say about it would be that it is easy to print documents on the Laser printer as opposed to the impact printer. Other than that, it really sucks. Review collected by and hosted on G2.com.

The fact that forms cost money to be edited after the fact and that CDK doesn't automatically work with lenders when new forms are created baffles me. This company knows that when a new Lease Agreement or Retail Installment Agreement or Rebate disclosure is released that EVERY Franchise will need to update that document. The fact that there are so many errors when a form is added and that when the programming is off that they expect a dealership to pay also baffles me. Review collected by and hosted on G2.com.

I really just enjoy CDK. At my work we use it for larger car purchases. It makes using accounting systems more convenient so we don’t have to do it by hand. We also use it for Keeping customers information throughout all of our locations databases. Review collected by and hosted on G2.com.

The only thing I dislike is when I was first learning and using backspace isn’t an option. But I slowly learned how to navigate and I love it. Review collected by and hosted on G2.com.

I love that this program is so easy to use. It is very user-friendly. Easy to search and easy to access the vehicle information as well as the customer information. There are so many ways to search, easy to obtain all of the information you are looking for! I also like that it connects via DMS. It transfers important information to our CRM as well. Review collected by and hosted on G2.com.

I honestly have not many issues with this program, as of yet. Occasionally it freezes up and I have to close it and restart it completely. Review collected by and hosted on G2.com.

The features I like best about CDK Drive are as follows. First, CDK's comprehensive tool list enables one to complete an accurate job. CDK Drive has often-used tools in an easy to reach menu, including the rightmost sidebar. From this sidebar, one can access important information including how many old, open repair orders and special order requests. This enables one to keep a clean-running parts department and maintain my set of files so I don't have many things hanging in the system. Further, CDK Drive enables special tools customized by CDK's own people to meet our requirements regarding Ford -- as we are a Ford dealership. My particular job requires the utmost attention to detail, as Ford part numbers are used on a frequent basis. There is no getting around this fact: I must pay attention and be detailed. Therefore, CDK Drive's ability to incorporate a scanning device helps with accuracy. I do morning receiving. The old way is by hand and paper, and the new way is by using the scanning device. It makes the process go a little more slowly but ensures accurate posting. Some dealerships don't have their CDK system set up to do scan-posting. We do, and it is an invaluable tool to ensure not only accurate receiving but physical inventory. Review collected by and hosted on G2.com.

The least helpful aspect of CDK Drive revolves around reports. Quite frankly, I honestly don't know if CDK Drive allows me to run reports and such. Our dealership is divided into the main dealer and truck center. It would be nice to add some custom type of analysis so I can discern how frequently a specific part is sold and more importantly where. This helps with stocking parts. I understand CDK Drive has a reports feature, and I am unfamiliar with what you can do with it. The PDA feature doesn't seem as robust as it could be. Specifically, our previous software Auto/Mate allowed us to discern how frequently a part is sold and by whom. The layout was more user-friendly. PDA is more wooden. In fact, CDK Drive is quite wooden sometimes, but what else do you expect from dealership software? It needs to get the job done and this type of job requires thought. You don't need sometime too intuitive or else its possible accuracy could go down. In short, PDA functions are not what I would expect. Review collected by and hosted on G2.com.