CDK Reviews & Product Details

CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multirooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise and 15,000+ dealerships served • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry and serving over 15,000 dealers, CDK is committed to helping dealers find success through powerful, relevant technology.

Product Website

Seller

CDK Global

Discussions

CDK Community

Languages Supported

English

Overview by

Heather Erickson

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

CDK Integrations

(2)

Verified by CDK

CDK Media

Discover how CDK solutions empower dealership teams to work smarter, deliver stronger customer experiences, and operate seamlessly across every department. In this video, our team shares how CDK’s Fixed Ops Suite, CRM, and Foundation Suite

See how the Car Pros Automotive Group uses this new category of software to drive operational consistency, improve customer experience, and make data-driven decisions that impacted every department.

At Benzel-Busch Motor Car, delivering a premium customer experience is more than a goal — it’s a legacy. Hear from Dealer Principal Jay Agresta and CFO Charles Bond as they share how CDK helps Benzel-Busch.

Let us virtually introduce you to CDK team members who are dedicated to helping everyone at your dealership achieve new levels of success. Meet Raphael Martinez, Jazmyn Rivera and Jon Purdy to learn how they connect dealers and CDK.

CDK CRM just got a major upgrade. Introducing CRM Video. CDK CRM Video gives your team dual‑camera recording, a built‑in teleprompter, seamless CRM integration, and even live meeting scheduling, all from the CRM Video Mobile App.

Official Downloads

(5)

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Driving Car Sales with Artificial Intelligence

What Customers Really Think About Their Service Advisors

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GENERAL SALES MANAGER

Mid-Market (51-1000 emp.)

8/9/2022

"CDK Has the goods and works great with our store"

4.5/5

What do you like best about CDK?

Ease of use, jumping between TABS, inventory management as well as the ir WAQ screen Review collected by and hosted on G2.com.

What do you dislike about CDK?

Expensive monthly bill and a little tough to get customer support Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/14/2022

"BEST AUTOMOTIVE DMS"

4.5/5

What do you like best about CDK?

LOTS OF REPORTS AND CUSTOMIZATION. THE SUPPORT STAFF IS VERY FRIENDLY. THERE ARE MULTIPLE WAYS TO NAVIGATE TO COMMON FUNCTIONS YOU MIGHT USE AS WELL AS CUSTOMIZE YOUR DESKTOP. Review collected by and hosted on G2.com.

What do you dislike about CDK?

The support staff is very friendly, and their hours of service are great, but the process of drilling down to the correct department for your concern is very cumbersome. I usually have to be transferred to the correct department after being connected initially. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/14/2022

"Best Automotive DMS I have used"

5/5

What do you like best about CDK?

I can run several reports relevant to my position, customer service is pretty accessible if I have any user issues, the service is very stable, and the user interface is very nice as well. Review collected by and hosted on G2.com.

What do you dislike about CDK?

It is very cumbersome to cut and process POs. It takes several seconds for the screen to load, which can be time-consuming when cutting purchase orders in bulk. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/14/2022

"Full featured DMS that covers every corner of your dealership."

4/5

What do you like best about CDK?

They know the business and their software reflects that. Review collected by and hosted on G2.com.

What do you dislike about CDK?

Workflow and application look and feel is dated. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

4/20/2022

"Overall good Contracting software"

4.5/5

What do you like best about CDK?

The ease to navigate through (once you learn the shortcuts) Review collected by and hosted on G2.com.

What do you dislike about CDK?

Not ready to be used with windows 11 but they are supposedly working on it Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

2/21/2022

"CDK Drive"

4/5

What do you like best about CDK?

Very customizable and powerful Dealer Management System. Integrates with all of our 3rd party platforms. Very easy to install and centrally manage. Review collected by and hosted on G2.com.

What do you dislike about CDK?

The interface is a little bit antiquated. The program does what it needs to, but isn't the best looking and could use a bit of a refresh or update. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

3/25/2022

"Over rated"

4.5/5

What do you like best about CDK?

Really nothing great about CDK. Very old school system. Review collected by and hosted on G2.com.

What do you dislike about CDK?

Hard to train new people takes a long time to train all the quick codes Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

12/20/2021

"CDK Review"

5/5

What do you like best about CDK?

I like that it is very easy to clock in and out of CDK, and seeing your time clock for this week or the weeks before and after is made available too. On the payroll side, CDK is great. Review collected by and hosted on G2.com.

What do you dislike about CDK?

I dislike how finicky it can be. for example, when taking a payment and making a receipt on CDK it is extremely difficult to go back. Control + 6 does not always work. It's also hard to exit a tab without shutting everything down. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/26/2022

"CDK Works Pretty Okay"

3.5/5

What do you like best about CDK?

It provides a means to an end for inventory services Review collected by and hosted on G2.com.

What do you dislike about CDK?

It is kind of clunky and the user interface is not the most intuitive. Support can sometimes be difficult to work with. Review collected by and hosted on G2.com.