CallSource Pros and Cons

My Rep Julian Jovel is one of the most professional, responsive and caring people I have had the pleasure to work with. His correspondence is excellent - so clear and concise and always addresses my question. Review collected by and hosted on G2.com.

We do not currently have any complaints! Review collected by and hosted on G2.com.

I like that I get monthly reports on all of the calls that come into my business. I can hear the call each of my office employees takes and I can work on them with areas to improve. Review collected by and hosted on G2.com.

The platform is a little clunky and sometimes hard to navigate. Review collected by and hosted on G2.com.

CallSource is great because it provides 1 on 1 coaching to the CSRs to help us structure and focus our phone calls to be providing the best customer service experience we can provide. Review collected by and hosted on G2.com.

That with the 1 on 1 training they only review 1 call with each CSR. Review collected by and hosted on G2.com.

Excellent service, good reporting, very responsive to requests Review collected by and hosted on G2.com.

Some of the measurements for the reporting are general and do not accommodate the uniqueness of our office Review collected by and hosted on G2.com.

What I liked most was it provided us the way to improve the level of care we provide our clients and potential members. The emails alert showing an unbooked phone call gave us the chance to call the client back and answer any questions we missed. The agent scorecards, report cards, and training helped us improve our booking rate and ensure consistency with every phone call. Review collected by and hosted on G2.com.

Sometimes actually logging into the site could be difficult as you had two different log ins. Review collected by and hosted on G2.com.

CallSource has been a fantastic company to work with. We work closely with Shannon Baquar and find her to be the most helpful and kind business adviser ever! We recommend this program for anyone in marketing who is looking to see what works - and what doesn't. Review collected by and hosted on G2.com.

Nothing. We are very pleased with everything. Review collected by and hosted on G2.com.

The customer service was always great and pleasant Review collected by and hosted on G2.com.

Didn't feel as the customer enjoyed the product Review collected by and hosted on G2.com.

CallSource does a great job of delivering metrics to us on a weekly basis. It makes it very easy to go through each account and see what is working well, and what needs improvement.

It's great to be able to listen to the phone calls and give our professional development team opportunities to coach up our client's staff. Review collected by and hosted on G2.com.

Sometimes the interface is difficult to understand until you have been in it for awhile. There are tons of options, which can be good, but it can also be hard to figure out what exactly you're looking for. Review collected by and hosted on G2.com.

I like the ability to see all sorts of data about your business and tracking sales, etc. Review collected by and hosted on G2.com.

There is seriously nothing significant that I would say that I dislike about CallSource. Review collected by and hosted on G2.com.

The amount of reporting provided instantaneously. Review collected by and hosted on G2.com.

We would like better use of unique phone numbers and an easier way to route calls. Review collected by and hosted on G2.com.