CallSource Features
What are the features of CallSource?
Phone Number Management
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers
Tracking
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution
Analytics
- Call Data
- Call Recording
- Advanced Reporting
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CallSource Categories on G2
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Consumer Intelligence
Customer Feedback | Provides a forum for customers to give feedback and data storage for company analysis. | Not enough data | |
Sentiment Analysis | Gives users greater visibility into the how feel and respond to reputation gaining tactics. | Not enough data |
Reporting
Corporate Reporting | Helps monitor the overall performance of marketing efforts and brand establishment. | Not enough data | |
Dashboard | Provides a centralized hub and management tools for all data points related to online reputation. | Not enough data |
Media Monitoring
Social Networks Monitoring | Helps track and monitor social media trends and interactions. | Not enough data | |
Social Media Management | Helps manage social messaging and measures the full impact of social campaigns. | Not enough data |
Phone Number Management
Local Phone Numbers | Based on 20 CallSource reviews. Generate phone numbers native to a target location | 93% (Based on 20 reviews) | |
Toll-Free Numbers | Based on 14 CallSource reviews. Create toll free numbers for tracking purposes | 94% (Based on 14 reviews) | |
Port Existing Numbers | Transfer existing numbers into the call tracking system This feature was mentioned in 14 CallSource reviews. | 94% (Based on 14 reviews) |
Tracking
Visitor & Keyword Tracking | Based on 14 CallSource reviews. Record which campaigns and landing pages are converting into phone calls | 92% (Based on 14 reviews) | |
Dynamic Number Insertion | Assign a unique tracking number to each visitor 14 reviewers of CallSource have provided feedback on this feature. | 94% (Based on 14 reviews) | |
Multi-Channel Call Attribution | Decipher which marketing channels are converting and most effective This feature was mentioned in 13 CallSource reviews. | 94% (Based on 13 reviews) |
Call Routing
IVR | Direct a phone call without the need for a human representative, but instead a voice responder | Not enough data | |
Call Scheduling | Route calls based on the time of the day to reach the proper representative | Not enough data | |
Geo-Routing | Route calls based on location to reach the proper representative | Not enough data |
Analytics
Call Data | Provide the representative with caller data upon receiving a phone call This feature was mentioned in 18 CallSource reviews. | 90% (Based on 18 reviews) | |
Call Recording | As reported in 19 CallSource reviews. Offer the ability to capture and replay a conversation for further information | 89% (Based on 19 reviews) | |
Advanced Reporting | Based on 18 CallSource reviews. Prepare detailed reports regarding call data by source, keyword, or landing page | 90% (Based on 18 reviews) | |
Conversation Intelligence | Uses machine learning to analyze conversations and optimize call performance | Not enough data | |
Reporting | Supports basic data reporting which includes user engagement analysis, entry and exit statistics, referrer information, etc. | Not enough data |
Call Analytics
Call Recording | See feature definition | Records sales calls and facilitates playback | Not enough data |
Machine Learning | Utilizes machine learning technology to analyze recorded sales calls | Not enough data | |
Call Analysis | Analyzes or facilitates the analysis of recorded and stored sales calls for insight | Not enough data | |
Lead Qualification | Leverages analytics to qualify and score calls in real time | Not enough data |
Agent Performance Management
Customer Scoring | Leverages technology to rate or "read" recordings to determine the impact of sales calls | Not enough data | |
Speech-to-Text | Transcribes sales calls from speech to text | Not enough data | |
Artificial Intelligence | Utilizes artificial intelligence technology to discover insights within recorded sales calls | Not enough data |
Administration
Martech Integrations | Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels | Not enough data | |
Privacy, Security, and Compliance | Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR | Not enough data | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | Not enough data |
Lead Monitoring
Features | Provides features to create and manage lists of potential customers | Not enough data | |
Performance | Monitors form’s performance and contribution to the sales pipeline | Not enough data | |
Identification | Identifies the visitor, tracks the pages that they are visiting, and the time they are spending on each page | Not enough data |
Data Capture
Websites | Captures form submissions from existing forms on websites or landing pages | Not enough data | |
Social Media | Captures leads across social media channels | Not enough data | |
Data | Captures measurable, real customer data gathered directly from a website | Not enough data |
Customization
Forms | Creates custom lead capture forms for specific uses, such as an e-book download or email newsletter | Not enough data | |
Templates | Provides pre-configured templates that can be customized by users | Not enough data | |
Integration | Integrates with sales and marketing software solutions to transfer lead data between them | Not enough data |
