CallSource Pros and Cons

Interface is very simple and easy to use from provision to reporting. Review collected by and hosted on G2.com.

Website reports can take a long time to load. Review collected by and hosted on G2.com.

The customer service and turn around time for requests is exceptional. We get answers when we need them and can trust the timing of our orders. Review collected by and hosted on G2.com.

Errors (especially in time zones of calls being off) happen semi often and for many there’s no way of catching it and no reason the time zone alters. We have not been provided a resolution for this proble. either. Review collected by and hosted on G2.com.

CallSource's account managers (especially Hillary Duda) are exceptional. Their response time to our questions, concerns and account changes have all been done quickly. They go as far to double check change requests if they believe you have submitted something that might not be correct. This is better than most companies that blindly make the change, saying “that’s what you asked for”. This extra service has been valuable on more than one occasion. Review collected by and hosted on G2.com.

Nothing to dislike, but there is one thing that is part of their interface that I would like to have: The ability to listen to the call in a pop-up window. Review collected by and hosted on G2.com.

I am a huge fan of Callsource and their staff! I have the pleasure of working with Maria M ,our account manager. She is is speedy in communication, deals with all my crazy questions and requests and so fun to chat with. Another great person, that I tend to ignore here and there is Mike T, our sales development rep. Mike is very patient with our cautious decisions, stays on top of communication and doesn't get offended when i take a while to respond to sales decisions. Callsource has changed their platform when it comes to reports and design and i LOVE IT, much better than their previous layout and much more user friendly.

This team knows what they are doing and helps make my job easier as a Marketing Coordinator at Comfort Keepers! Thank you!! Review collected by and hosted on G2.com.

There isn’t anything I really dislike. If I could have Maria in my pocket that would only make it better, but I can’t ... Review collected by and hosted on G2.com.

I have worked with CallSource for over 6 years, at every turn they have found a way to accommodate my sometimes “creative” requests. CallSource has given us an advantage in the market place by providing excellent key metrics and the resources to track trends and ROI..

I recommend them highly and have been very happy with the quality of service I have received. Oh and Thank you Hillary :) Review collected by and hosted on G2.com.

Nothing Negative to report. I have found then to be responsive and solution oriented Review collected by and hosted on G2.com.

My rep, Stephanie Kurowski. She is smart, respectful, wickedly patient with someone who just needs to have every damn thing explained to them. Her response times are in the milliseconds. Oh, let's be clear - she isn't a relative, friend or acquaintance. She just does her job really well. Review collected by and hosted on G2.com.

Distance. We're in CT and they're 3,000 miles away. I'd like to buy them coffee once in a while. Review collected by and hosted on G2.com.

CallSource's quality of service is unmatched. Review collected by and hosted on G2.com.

I honestly can't say I disliked anything. Review collected by and hosted on G2.com.

I like how easy it is to access the assets needed to complete our tasks. I also like how the CallSource team sets-up the campaigns from their end. Review collected by and hosted on G2.com.

Finding solutions is tough. Often times their engineering team does not have answers to issues we experience. This can get frustrating, as we know the issues that arise are directly related to a fail on the CallSource end. Review collected by and hosted on G2.com.

The level of support is unmatched. We are able to increase call conversion. It makes it easy for us to coach and train pinpoint what needs to be improved or what we may be missing, Review collected by and hosted on G2.com.

There are almost too many options which makes it tough to navigate through. Not easy to train an employee on. Review collected by and hosted on G2.com.

When I request for changes to be completed, they are done in a very timely manner. Review collected by and hosted on G2.com.

I cant think of anything at the moment. The company is awesome! Review collected by and hosted on G2.com.