CallRail Pros and Cons

I've been using CallRail extensively across five different companies, managing around 50 tracking numbers for ads, print collateral, car wraps, and our website.

The AI features are impressive, making it easy to analyze calls, automate insights, and optimize performance. Integrations and notifications are seamless, ensuring I never miss important data.

The call summaries are a game-changer, allowing me to quickly assess call quality. By reviewing these insights, I’ve been able to refine our call center SOPs, ultimately saving jobs and improving customer interactions. CallRail is an essential tool for any business serious about tracking and optimizing their inbound calls. Review collected by and hosted on G2.com.

UX/UI I think can be a better bit better. Buts its pretty easy to use/ 8/10 Review collected by and hosted on G2.com.

CallRail has the best user experience of any other call-tracking platform that I have used. Everything is seamless and easy to find. Their support is next level as well! Implementing the platform was so easy for many clients I have worked on! Being able to jump in daily and listen to calls or check in on reports has been great. The integrations are easy to setup and they have many to choose from. Review collected by and hosted on G2.com.

The notifications are a bit lacking. I would love to have more customizable notification to send to people they apply to. Review collected by and hosted on G2.com.

CallRail has been a game changer and lifesaver for us. It has helped to identify several issues with our intake (forms and calls). Being able to transcribe calls and search is a great feature. It helps us with marketing attribution for our direct mail campaigns and with training salespeople on what to say and not say. It was super fast and easy to set up, creating new numbers is easy. I like that it alerts you to when numbers are cycling too quickly. I had no idea CallRail would prove to be such a valuable tool for us, and I use it almost daily. Review collected by and hosted on G2.com.

We tried the Convert Assist, and I think it's a great tool. However, it has to be viewed on an individual basis, and we don't give everyone access to CallRail. Doing some sort of bulk search could also be helpful. I think we need to integrate it with Salesforce as a next step in order to really take advantage of some of the functionality. Review collected by and hosted on G2.com.

i like the feature of having callrail transcribe calls for us. customer support is also very easy to get a hold of anytime we need help with small or big concerns. we use it every single day and our business heavily relies on it. it's super easy to setup and get going. there is also an api if you need to integrate with other apps like email etc. Review collected by and hosted on G2.com.

wish they had sip phone options so we can answer calls on a hardware phone instead of cell phones Review collected by and hosted on G2.com.

The core function to housing data on call attached to digital and organic marketing campaigns is great for our clients. Review collected by and hosted on G2.com.

I think in terms of what it does is valuable but how they get there seems to need work. As a leader in the product space I find that their product is kind of a mess. The management of each client is certainly not intuitive, and to cancel is nearly impossible. Review collected by and hosted on G2.com.

There are too many things to like- I could fill a page. Here are my bset: Tagging calls for sentiment and lead quality; Easy number generation and implementation; Transcription accuracy; Ease of setting up ad extensions with G4 integration. Review collected by and hosted on G2.com.

Occasional latency that is extremely annoying. Review collected by and hosted on G2.com.

Very easy to implement and integrate into your web properties and digital advertising. I've used this frequently on client campaigns for tracking call performance. Review collected by and hosted on G2.com.

In my experience, there are little to no downsides to using this solution for call tracking. Review collected by and hosted on G2.com.

I like that it tracks where our marketing dollars are being spent and the return rate for where we should invest more and what to invest less in. It is very valuable for this. Used for years. It was very easy to set up in my portal that we use for the added numbers. We can call customer support for clarification if needed Review collected by and hosted on G2.com.

Call rail uses AI to summarize the calls and gives a general answer. It states that there is a mistake and then it will tell you that it happened more times. AI is very new and I have learned that the more specific you make you question is the best way to find out the data you want/need to know. Review collected by and hosted on G2.com.

Ability to route multiple numbers within a few clicks and manage different lead sources through customized phone numbers and trees Review collected by and hosted on G2.com.

Wish it was simplier to update phone trees on a mobile app with a few clicks. Review collected by and hosted on G2.com.

I like that CallRail allows me to track calls that originated from PPC platforms as conversions and to optimize towards that this type of conversions. Review collected by and hosted on G2.com.

I don't like the cost of having dozens of swapping numbers associated with my website. Review collected by and hosted on G2.com.