CallRail Features
What are the features of CallRail?
Phone Number Management
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers
Tracking
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution
Call Routing
- IVR
- Call Scheduling
- Geo-Routing
Analytics
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence
Administration
- Privacy, Security, and Compliance
- Performance and Reliability
Top Rated CallRail Alternatives
CallRail Categories on G2
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Phone Number Management
Local Phone Numbers | Based on 472 CallRail reviews. Generate phone numbers native to a target location | 90% (Based on 472 reviews) | |
Toll-Free Numbers | Create toll free numbers for tracking purposes This feature was mentioned in 374 CallRail reviews. | 88% (Based on 374 reviews) | |
Port Existing Numbers | Transfer existing numbers into the call tracking system 308 reviewers of CallRail have provided feedback on this feature. | 85% (Based on 308 reviews) |
Tracking
Visitor & Keyword Tracking | Record which campaigns and landing pages are converting into phone calls This feature was mentioned in 421 CallRail reviews. | 86% (Based on 421 reviews) | |
Dynamic Number Insertion | Based on 411 CallRail reviews. Assign a unique tracking number to each visitor | 90% (Based on 411 reviews) | |
Multi-Channel Call Attribution | Based on 335 CallRail reviews. Decipher which marketing channels are converting and most effective | 86% (Based on 335 reviews) |
Call Routing
IVR | Based on 271 CallRail reviews. Direct a phone call without the need for a human representative, but instead a voice responder | 81% (Based on 271 reviews) | |
Call Scheduling | Based on 243 CallRail reviews. Route calls based on the time of the day to reach the proper representative | 81% (Based on 243 reviews) | |
Geo-Routing | Route calls based on location to reach the proper representative 225 reviewers of CallRail have provided feedback on this feature. | 81% (Based on 225 reviews) |
Analytics
Call Data | As reported in 473 CallRail reviews. Provide the representative with caller data upon receiving a phone call | 90% (Based on 473 reviews) | |
Call Recording | Offer the ability to capture and replay a conversation for further information 456 reviewers of CallRail have provided feedback on this feature. | 93% (Based on 456 reviews) | |
Advanced Reporting | As reported in 402 CallRail reviews. Prepare detailed reports regarding call data by source, keyword, or landing page | 85% (Based on 402 reviews) | |
Conversation Intelligence | Uses machine learning to analyze conversations and optimize call performance 220 reviewers of CallRail have provided feedback on this feature. | 83% (Based on 220 reviews) | |
Export/Import | Based on 172 CallRail reviews and verified by the G2 Product R&D team. Exports and imports lead data to and from various formats like plain text, spreadsheets, etc. | 85% (Based on 172 reviews) | |
Reporting | Based on 194 CallRail reviews and verified by the G2 Product R&D team. Supports basic data reporting which includes user engagement analysis, entry and exit statistics, referrer information, etc. | 85% (Based on 194 reviews) |
Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. | Not enough data | |
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Lead Development | Enables employees to denote potential customers. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
Marketing Operations
ROI Tracking | Helps marketers measure return on investment (ROI) by analyzing campaign effectiveness against costs This feature was mentioned in 154 CallRail reviews. | 83% (Based on 154 reviews) | |
Data Collection | Gathers data about the effectiveness, impact, and reach of marketing campaigns 164 reviewers of CallRail have provided feedback on this feature. | 88% (Based on 164 reviews) | |
Customer Insights | As reported in 146 CallRail reviews. Collects and reports on data relating to customer journeys, preferences, and history | 84% (Based on 146 reviews) | |
Multi-User Access | Based on 156 CallRail reviews. Allows multiple users access to a unified, transparent overview of analytics, dashboards, and campaign results | 89% (Based on 156 reviews) | |
Spend Management | Includes features for budgeting, forecasting, and managing marketing investments 139 reviewers of CallRail have provided feedback on this feature. | 78% (Based on 139 reviews) | |
White Label | Based on 114 CallRail reviews. Offers a white labeling service for agencies or resellers to customize platform branding | 77% (Based on 114 reviews) |
Campaign Activity
Campaign Insights | Based on 155 CallRail reviews. Analyzes historical and current marketing campaigns to inform future strategy | 85% (Based on 155 reviews) | |
Reports and Dashboards | As reported in 182 CallRail reviews. Creates reports and dashboards to analyze results of campaigns | 86% (Based on 182 reviews) | |
Campaign Stickiness | Based on 139 CallRail reviews. Identifies which marketing campaigns resolved in open or closed opportunities | 79% (Based on 139 reviews) | |
Multichannel Tracking | Based on 156 CallRail reviews. Collects marketing campaign performance data across multiple channels | 84% (Based on 156 reviews) |
Calling
Record Calls | As reported in 31 CallRail reviews. Records calls for future reference. | 91% (Based on 31 reviews) | |
Generate Location | As reported in 27 CallRail reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up. | 88% (Based on 27 reviews) | |
Call Types | As reported in 29 CallRail reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. | 89% (Based on 29 reviews) | |
Click-to-Call | Based on 27 CallRail reviews. Gathers contacts from integrated tools, allowing users to call with one click. | 87% (Based on 27 reviews) |
Contacts
Personalization | Retains a log of extraneous contact information such as timezone and contact engagement. This feature was mentioned in 30 CallRail reviews. | 82% (Based on 30 reviews) | |
Information Locater | As reported in 30 CallRail reviews. Finds and opens saved contact information for reference at the time of a new call. | 81% (Based on 30 reviews) | |
Record Prospect Data | As reported in 28 CallRail reviews. Allows users to denote which contacts they believe are prospective customers. | 85% (Based on 28 reviews) |
Insights
Notes | Allows users to take notes during or after the call for future reference. This feature was mentioned in 30 CallRail reviews. | 79% (Based on 30 reviews) | |
Daily Summary | Delivers users a daily summary of activity. 29 reviewers of CallRail have provided feedback on this feature. | 83% (Based on 29 reviews) | |
Automated Voicemails | Based on 27 CallRail reviews. Sends automated voicemails to prospective clients who fail to answer. | 86% (Based on 27 reviews) | |
Automated Emails | Sends automated emails to increase engagement with prospective clients. 24 reviewers of CallRail have provided feedback on this feature. | 81% (Based on 24 reviews) | |
Sorts Prospects | As reported in 25 CallRail reviews. Organizes contacts based on probability of success. | 79% (Based on 25 reviews) |
Lead Facilitation
Customer-facing Chatbot | Offers a chatbot to initiate and carryout inital conversations with prospects and leads. | Not enough data | |
Lead Qualification | Automatically calculates which leads are the most likely to become a customer. | Not enough data | |
Lead Follow-up | Automatically contacts all leads. | Not enough data | |
Meeting Scheduling | Utilizes natural language processing to set up meetings. | Not enough data |
Organization
Opportunity and Pipeline Management | Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | Not enough data | |
Data Entry | Automates the entry of collected data. | Not enough data | |
Integrations / APIs | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | Not enough data |
Performance Analysis
Coaching | Provides real-time coaching to sales representatives. | Not enough data | |
Peformance Tracking | Tracks and analyzes sales representative performance. | Not enough data |
Sales Analysis
ROI Forecasting | Measure return on investment and leverage data to predict profitability of future projects. | Not enough data | |
Sales Forecasting | Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. | Not enough data |
Call Analytics
Call Recording | See feature definition | Based on 159 CallRail reviews and verified by the G2 Product R&D team. Records sales calls and facilitates playback | 93% (Based on 159 reviews) |
Machine Learning | Based on 112 CallRail reviews and verified by the G2 Product R&D team. Utilizes machine learning technology to analyze recorded sales calls | 80% (Based on 112 reviews) | |
Call Analysis | Based on 134 CallRail reviews and verified by the G2 Product R&D team. Analyzes or facilitates the analysis of recorded and stored sales calls for insight | 86% (Based on 134 reviews) | |
Lead Qualification | Based on 143 CallRail reviews and verified by the G2 Product R&D team. Leverages analytics to qualify and score calls in real time | 83% (Based on 143 reviews) |
Agent Performance Management
Customer Scoring | Based on 121 CallRail reviews and verified by the G2 Product R&D team. Leverages technology to rate or "read" recordings to determine the impact of sales calls | 83% (Based on 121 reviews) | |
Speech-to-Text | Based on 123 CallRail reviews and verified by the G2 Product R&D team. Transcribes sales calls from speech to text | 81% (Based on 123 reviews) | |
Artificial Intelligence | Based on 114 CallRail reviews and verified by the G2 Product R&D team. Utilizes artificial intelligence technology to discover insights within recorded sales calls | 80% (Based on 114 reviews) |
Channels
Voice | Provides voice call functionality. This feature was mentioned in 71 CallRail reviews. | 86% (Based on 71 reviews) | |
Social | Provides an interface for one or more social media channels. This feature was mentioned in 47 CallRail reviews. | 80% (Based on 47 reviews) | |
Web Chat | Includes or integrates with live chat initiaited from the company's web site. This feature was mentioned in 46 CallRail reviews. | 75% (Based on 46 reviews) | |
Mobile SMS | Based on 59 CallRail reviews. Accepts contacts initiated through SMS or other mobile text functions. | 77% (Based on 59 reviews) | |
As reported in 54 CallRail reviews. Allows CSRs to receive and answer customer emails. | 80% (Based on 54 reviews) |
Functions
Session Routing | Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. This feature was mentioned in 57 CallRail reviews. | 87% (Based on 57 reviews) | |
Session Queuing | Callers can be routed to a queue or placed on hold until an agent becomes available. This feature was mentioned in 52 CallRail reviews. | 85% (Based on 52 reviews) | |
Concurrent Calling | Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 49 reviewers of CallRail have provided feedback on this feature. | 82% (Based on 49 reviews) | |
Speech Analytics | Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 53 CallRail reviews. | 82% (Based on 53 reviews) | |
IVR | Includes an interactive phone menu. 50 reviewers of CallRail have provided feedback on this feature. | 82% (Based on 50 reviews) | |
Inbound Screen Pop | As reported in 47 CallRail reviews. Populates CSR's screen with available customer data. | 82% (Based on 47 reviews) | |
Persistent Data | Maintains and shares information across channels and agents as the case progresses. This feature was mentioned in 48 CallRail reviews. | 80% (Based on 48 reviews) |
Attribution Modeling
Single-Touch Attribution | Based on 170 CallRail reviews and verified by the G2 Product R&D team. Uses an attribution model that assigns credit to one touchpoint in the customer’s journey. | 86% (Based on 170 reviews) | |
Multi-Touch Attribution | Based on 145 CallRail reviews and verified by the G2 Product R&D team. Uses an attribution model that assigns credit to all touchpoints in the customer’s journey. | 81% (Based on 145 reviews) | |
Algorithmic Attribution | Based on 117 CallRail reviews and verified by the G2 Product R&D team. Uses machine learning to create an attribution model. | 78% (Based on 117 reviews) | |
Cross-Device Attribution | Based on 124 CallRail reviews and verified by the G2 Product R&D team. Tracks customer interactions across mobile and desktop. | 78% (Based on 124 reviews) | |
Offline Attribution | Based on 138 CallRail reviews and verified by the G2 Product R&D team. Allows users to track touchpoints through offline channels, such as events. | 81% (Based on 138 reviews) | |
Custom Attribution | Based on 121 CallRail reviews and verified by the G2 Product R&D team. Allows the user to create a custom attribution model. | 80% (Based on 121 reviews) |
Marketing
B2B Attribution | Based on 133 CallRail reviews and verified by the G2 Product R&D team. Provides features for B2B marketers. | 82% (Based on 133 reviews) | |
B2C Attribution | Based on 140 CallRail reviews and verified by the G2 Product R&D team. Provides features for B2C marketers. | 84% (Based on 140 reviews) | |
Marketing Channels | Based on 178 CallRail reviews and verified by the G2 Product R&D team. Enables marketers to track multiple marketing channels. | 87% (Based on 178 reviews) | |
Integrations | Based on 173 CallRail reviews and verified by the G2 Product R&D team. Integrates with other sales, marketing, and advertising software. | 87% (Based on 173 reviews) |
Reporting
Dashboards | Based on 212 CallRail reviews and verified by the G2 Product R&D team. Provides customizable dashboards that allow users to view and manage data. | 87% (Based on 212 reviews) | |
Data Visualizations | Based on 200 CallRail reviews and verified by the G2 Product R&D team. Displays attribution data through easy-to-interpret charts and graphs. | 85% (Based on 200 reviews) | |
Custom Reporting | Based on 177 CallRail reviews and verified by the G2 Product R&D team. Allows users to build custom reports. | 81% (Based on 177 reviews) |
Administrative
Session Summary Notes | Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 58 CallRail reviews. | 82% (Based on 58 reviews) | |
Administrator Access | Based on 67 CallRail reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. | 88% (Based on 67 reviews) | |
Reporting & Dashboards | Based on 69 CallRail reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | 87% (Based on 69 reviews) | |
Session Recording | Based on 62 CallRail reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. | 86% (Based on 62 reviews) |
Administration
Martech Integrations | Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels This feature was mentioned in 180 CallRail reviews. | 80% (Based on 180 reviews) | |
Privacy, Security, and Compliance | Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR This feature was mentioned in 231 CallRail reviews. | 88% (Based on 231 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 276 reviewers of CallRail have provided feedback on this feature. | 89% (Based on 276 reviews) |
Lead Monitoring
Features | Based on 176 CallRail reviews and verified by the G2 Product R&D team. Provides features to create and manage lists of potential customers | 85% (Based on 176 reviews) | |
Performance | Based on 185 CallRail reviews and verified by the G2 Product R&D team. Monitors form’s performance and contribution to the sales pipeline | 87% (Based on 185 reviews) | |
Identification | Based on 179 CallRail reviews and verified by the G2 Product R&D team. Identifies the visitor, tracks the pages that they are visiting, and the time they are spending on each page | 84% (Based on 179 reviews) |
Data Capture
Mobile | Based on 177 CallRail reviews and verified by the G2 Product R&D team. Records leads using different types of devices | 82% (Based on 177 reviews) | |
Websites | Based on 179 CallRail reviews and verified by the G2 Product R&D team. Captures form submissions from existing forms on websites or landing pages | 86% (Based on 179 reviews) | |
Social Media | Based on 143 CallRail reviews and verified by the G2 Product R&D team. Captures leads across social media channels | 80% (Based on 143 reviews) | |
Data | Based on 179 CallRail reviews and verified by the G2 Product R&D team. Captures measurable, real customer data gathered directly from a website | 85% (Based on 179 reviews) |
Customization
Forms | Based on 135 CallRail reviews and verified by the G2 Product R&D team. Creates custom lead capture forms for specific uses, such as an e-book download or email newsletter | 82% (Based on 135 reviews) | |
Personalization | Based on 141 CallRail reviews and verified by the G2 Product R&D team. Changes colors, calls to action, or form length to personalize lead capture | 83% (Based on 141 reviews) | |
Templates | Based on 131 CallRail reviews and verified by the G2 Product R&D team. Provides pre-configured templates that can be customized by users | 78% (Based on 131 reviews) | |
Integration | Based on 166 CallRail reviews and verified by the G2 Product R&D team. Integrates with sales and marketing software solutions to transfer lead data between them | 84% (Based on 166 reviews) | |
Custom Fields | Allows users to add custom fields to forms that aren't already on the templates | Not enough data | |
Conditional Logic | Enables forms to hide or show certain fields based on respondents' answers | Not enough data | |
Design | Gives users the ability to customize the design of forms (e.g. logo, brand colors, fonts, etc.) | Not enough data |
Additional Functionality
Embedded Forms | Enables forms to be embedded onto a website without having to create code from scratch | Not enough data | |
Notifications | Sends notifications when a completed form is recieved | Not enough data | |
Mobile Forms | Allows users to build, distribute and access forms from a mobile device | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
