Video Reviews
A great marketing phone lead tracking software
Track and Record Leads for Clients
It's easy to use
1,510 CallRail Reviews
Overall Review Sentiment for CallRail
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The ease of setting up tracking numbers for multiple platforms. The reporting is easy to understand. The recording of calls is great for training call takers in the right and wrong way to handle calls. Review collected by and hosted on G2.com.
Sometimes having to replace numbers that have been used by other companies. Monitoring calls that are not applicable to my business, sales calls, etc. Review collected by and hosted on G2.com.
I’ve been using Call Rail for about a year now and it has been a valuable tool to listen into calls for our clients and know where we can help them improve. It’s a good part of our value stack. Review collected by and hosted on G2.com.
Nothing at this stage - but I would prefer more numbers included in the plans and minutes as there’s quite a big difference between US plans and Australian plans. Review collected by and hosted on G2.com.
I like that PhoneWagon was easy to install and their interface is simple. I rarely have to wait more than a minute or two to get one of the team on chat when I have a question or problem Review collected by and hosted on G2.com.
1) I have trouble with the web based interface freezing and failing to load new calls on the dashboard. It requires logging out and then logging back in; 2) there are a lot more fields capable of being displayed based on the information they gather, but the choices are limited; 3) I question how accurate the data is when I see the keywords callers are clicking on, but their phone call is about an entirely different product. This happens probably 30 - 50% of the time; 4) I would like to have a setting so call recordings are retained for only a length of time I specify; 5) I would like to have an option to display between 150 and 1000 results per page. Can we get some more choices. 150 is not enough results per page and 1000 takes too long to load. Review collected by and hosted on G2.com.
Phone Wagon's easy to use user interface makes tracking and notating the success of our campaigns easier than ever. Everything is in one simple dashboard with the ability to track calls in real time, add tags, and download recorded calls. Review collected by and hosted on G2.com.
I wish there was more options when running reports, like a filtering option. Searching for a specific call can become time consuming if not properly organized. Review collected by and hosted on G2.com.
Great Software. Allows our agency to really show the value of the work that is being done. No greater value to any tracking method we have seen. Review collected by and hosted on G2.com.
Not much of anything. It can be time-consuming to set up if there are a lot of landing pages. Review collected by and hosted on G2.com.
The organization of client accounts under a single login make the management of call activity simple. I also like that I can give clients access to just their number so they can review call recordings. Porting our numbers over to PhoneWagon was simple. Review collected by and hosted on G2.com.
There hasn't been any issues thus far. Porting numbers over was easy, and the support team has been responsive to questions. Review collected by and hosted on G2.com.
Ease of set up when getting started and there are lots of tracking and routing features that we're not fully using yet! Review collected by and hosted on G2.com.
Not able to delete voicemails - this is an issue. Need to file, or delete the inbound calls that are Junk. but right now can't. Review collected by and hosted on G2.com.
Easy to connect information to ad tracking. Reliable and lots of features. Review collected by and hosted on G2.com.
Can't think of anything at the moment ... if I have to say something then make the product white labeling as part of the offering at a lower price point. Review collected by and hosted on G2.com.
I rarely (if ever) leave reviews for companies but I've received unbelievable support from CallRail. I've called them throughout the day and have never had an issue reaching a support rep promptly. The reps are all polite and have great platform knowledge, and when I experienced a complicated technical issue that I thought would take over a week to solve, they resolved it in 2 hours. Would 100% recommend them. Review collected by and hosted on G2.com.
Nothing I dislike so far - the platform is great, user experience is great, and support is great. Review collected by and hosted on G2.com.
