CallRail Reviews & Product Details - Page 96

White labeling is big for agencies to keep their brand experience continuous. CallRail allows agencies to brand their portal so customers get a continuous experience while using the product. Additionally, reporting and integrations are phenomenal! Review collected by and hosted on G2.com.

There is a small call latency when using the system. It seems to have improved but combined with VOIP solutions the latency magnifies. This may vary based on a users connection an network. Review collected by and hosted on G2.com.

Easy to use capabilities, helpful staff who are willing to show us all available functionalities of the system. Easy enough to use that our Call Center staff of 20 agents picked up the interface within 1 day. Review collected by and hosted on G2.com.

Can be a tad slow with occasional bugs. Review collected by and hosted on G2.com.

Their callscribing feature is fantastic. It shows a copy of the conversation in text allowing you to scan to see what the call was about, instead of tediously listening to each call. You can also set up alerts for keywords to be considered "conversions." Review collected by and hosted on G2.com.

The integration with Google Analytics is clunkier than I'd like. They're not able to pull the traffic over without artificially inflating the session data. So each call, is also being counted as a session. If you have thousands of calls, this could really begin skewing data without setting up filters in Google Analytics Review collected by and hosted on G2.com.

Easily integrate on landing pages, emails and other digital assets. Review collected by and hosted on G2.com.

Needed another tier for toll-free, but that wasn't clear in the original pricing. Review collected by and hosted on G2.com.

It provides the flexibility to assign right calls to the right sales person. The keyword collection and tags makes it a perfect sales tool to include in your stack. Review collected by and hosted on G2.com.

We get spam calls on their tracking numbers. Review collected by and hosted on G2.com.

Call Rail provides an amazing set of call tracking functionality. They are also continually offering improvements and additional functionality. Review collected by and hosted on G2.com.

The interface is a bit confusing at times. Being able to select multiple caller numbers to block would be very helpful. Currently, it's time consuming to block spam calls. Review collected by and hosted on G2.com.

I like being able to track the specific call rates of each marketing campaign. Review collected by and hosted on G2.com.

Not certain. I haven't encountered any problems or unrealistic expectations I might have formed. Review collected by and hosted on G2.com.

Love that it says when we are on a call/call is in process. The tool is easy to maneuver through. Review collected by and hosted on G2.com.

Sometimes it provides incorrect data and we have to go back and adjust labels. Review collected by and hosted on G2.com.

We switched to Phone Wagon from a competing Call Tracking provider and have been very satisfied with Phone Wagon. There were a few hiccups since then transfer but Ryan, Hannah, and their team have always been quick to reply and get a resolution for us. Highly recommend Phone Wagon. Review collected by and hosted on G2.com.

The only thing I would suggest is to have an app for their tracking system. Having to login on a mobile device isn't the worst thing in the world, but having a dedicated app would just be the icing on the cake. Review collected by and hosted on G2.com.

As a sales and marketing partner for many small businesses in numerous industries, CallRail has been an integral part of our business for over 4 years. By recording, listening and monitoring calls for our customers, we're able to identify missed sales opportunities, improve customer experiences and create cash-positive sales growth. Review collected by and hosted on G2.com.

I think more innovation would be great, especially related to tracking call conversions around ads might involve YouTube or Google Display, separated from search. Review collected by and hosted on G2.com.